Planet Fitness
🏋️ Fitness & Gyms
total experiences
replied on google
Most reported issues
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Experiences
Paid past due balance but was refused gym access and bathroom use
Business reply on Google
Thank you for your feedback, Alex. If you'd like to provide more details about your experience, you can email us at social@planetfitness.com. If you could include the contents of your review within your email, it would greatly assist us as well.
Staff member was aggressive and disrespectful to customer on treadmill.
Business reply on Google
Thank you for sharing your experience. We regret to hear about your concerns and would appreciate the opportunity to look into what happened. We recommend reaching out to the club’s management team directly so they can further discuss your experience and address any questions or concerns you may have. Thank you for bringing this to our attention.
Doors locked during business hours with no explanation
Business reply on Google
We're concerned to hear that, Lenora. If you haven't already done so, please don't hesitate to contact the club and reach out for management to bring this to their attention in further detail. Punctuality is very important to us!
Customer received a $150 parking ticket after parking in a handicapped spot
Gym continued to charge customer after membership cancellation and refused refund.
Gym charged for a month after cancellation but denied access
Business reply on Google
Thank you for your feedback. Please reach out to our management team with any cancellation questions.
Understaffed, no one at desk to help members.
Business reply on Google
Hey there, Art. If you ever encounter any issues or concerns with any of our equipment during your visits, please don't hesitate to reach out for staff or management and let them know! Your satisfaction is very important to us!
Staff refused to waive fees for unused membership
Vehicle towed from parking lot, then held for an exorbitant fee
Business reply on Google
Thank you for your feedback. Since we do not have jurisdiction over the parking lot, we recommend reaching out to the owner of the plaza that hosts us with any concerns about it.
Employee accused member of loitering and racially profiled them
Business keeps charging customer years after cancellation and refuses refund
Business reply on Google
Hi there, Rey. Could we ask you to email our social team at social@planetfitness.com so that more information can be gathered regarding this? Please include the contents of your review here within your email as well. Thank you.
Staff member was disrespectful and blocked membership access
Staff ignored member intimidation and altercations at the gym
Business reply on Google
We are disheartened to hear this, Emily. Please email us (including a link to your review and any additional details) at: social@planetfitness.com, so we can learn more about these matters,
No soap in showers and staff is inattentive
Business reply on Google
Hi Chris, please bring any issues you may have to the attention of our Club Manager so they can be resolved accordingly
Customer received a parking violation at the gym
Business reply on Google
We only want to provide you with a stellar customer experience at our Planet! We'd appreciate it if you could reach out to our staff or management team so your concerns can be addressed accordingly. Thank you!
Gym closed early despite advertised hours, denying customer workout.
Business reply on Google
Hello, Tyler. We're disheartened to see that you've encountered some issues accessing our club. Please reach out directly to our club manager, as they will be the best point of contact to address any concerns regarding our hours and closing procedures.
Staff made inappropriate comments to and about a female customer
Business reply on Google
Hi Joyne! Your experience matters to us. Kindly reach out at social@planetfitness.com so we can assist.
Security guard demanded customer leave for no stated reason.
Gym did not open on time, causing a 40-minute wait.
Business reply on Google
We regret to hear that your club didn't open on time. If your club hasn't opened to the hours on our website, feel free to let the manager know. Thank you!
Manager refused to help with account issue and was dismissive.
Business reply on Google
Hello, Angel. This certainly doesn't sound like the friendly and professional service we strive to provide at PF. Please reach out to us directly so that we may take a closer look into this: social@planetfitness.com. Thank you for bringing this to our attention.