Planet Fitness
🏋️ Fitness & Gyms · Atlanta
total experiences
replied on google
Most reported issues
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Experiences
The gym environment is excessively hot and humid.
Business reply on Google
This certainly doesn't sound like the positive experience you'd expect at our club, Jerry. We do our best to make it a comfortable and pleasant environment. We recommend following up with our club's management team, so they can address this. Thanks for bringing this to our attention!
Staff member canceled memberships following a dispute over gym entry requirements.
Business reply on Google
This is concerning to read, and we’re saddened by the experience you’ve described, Alexandria. We want to ensure this is reviewed thoroughly. When you can, please email us at social@planetfitness.com with a copy of your review and any additional details you’d like to share. Thank you!
The gym temperature is excessively high and lacks proper ventilation.
Business reply on Google
We're concerned to hear about that, Jason! If you haven't already done so, please never hesitate to reach out for club staff or management and let them know if you ever have any concerns with the temperature of the club during your visits going forward. The satisfaction of our members and visitors is very important to us!
Staff denied gym access due to a pending weekend transaction.
Business reply on Google
Hi, Morgan. We're all about making sure you have a welcoming and comfortable fitness experience. We want you to enjoy your time at our clubs! If you have any concerns, especially about the staff, we recommend reaching out to the manager.
Staff denied entry and harassed customer after a policy dispute
Business reply on Google
Hi Miracle, please reach out to our Social Media Response Team for assistance by contacting them at social@planetfitness.com. Include a link to this review, so they will have context for your message. Thank you!
Staff failed to address privacy concerns regarding locker room access.
Staff refused to allow storage of an electric scooter inside.
Locker rooms and restrooms are not being cleaned regularly.
Business reply on Google
We only want to provide you with a stellar customer experience at our Planet! We'd appreciate it if you could reach out to our staff or management team so your concerns can be addressed accordingly. Thank you!
failure to cancel membership and unauthorized charges after cancellation request
Business reply on Google
Hi Major, Thank you for taking the time to bring this to our attention, If you're unable to resolve this with the club manager, please kindly send us an email with more details, and we would be happy to help navigate this with you. We appreciate your time spent with us as a member! Social@planetfitness.com
Gym staff failed to arrive to open the facility on time.
Business reply on Google
Hi Chasity, we are disheartened to hear this. We strive to provide a welcoming and comfortable environment for all of our members. Please reach out to us at social@planetfitness.com with more information about your experience with our team. Thank you and we hope to hear from you soon!
Business failed to process cancellation and continued charging membership fees
Business reply on Google
We're saddened to hear this, Tamia, and always want our cancellation process to be simple, easy and transparent for all our members. We'd like to look into this further. When you get a chance, please email us (including a link to your review and any additional details) at: social@planetfitness.com. Thank you for your cooperation! 💜
The gym facility frequently opens late and provides incorrect operating hours.
The facility failed to open at the scheduled time.
Business reply on Google
Hey there, Chris. While we're glad to hear you're enjoying your overall experience at our Planet, we're saddened to hear about your concerns! Here at PF, we always strive to maintain convenience to our members. If you ever find that the club isn't open when you expect it to be, we recommend reaching out to our club manager directly for the best assistance. They’ll be able to take a closer look into this, and may be able to provide you with further insight! You may reach them either by visiting the club or by giving the club a call at (404) 748-4127. If the club manager is not available when you reach out, please be sure to ask when they will be, so you may speak with them directly. Thank you!
membership access denied and refusal of cash payment at gym location
Business reply on Google
Hi, Monica! We appreciate you sharing your concerns. If a PF Black Card member visits a location other than the home club more than 10 times in a calendar month, a $5 per visit franchise fee may apply. Please don't hesitate to reach out to our friendly staff if you have any other questions or concerns. You can view more about our policies here: https://www.planetfitness.com/about-planet-fitness/planet-fitness-policies
Front desk staff are rude and disrespectful to customers.
Business reply on Google
Hello, Makyia. We want to make sure our members are having positive experiences. Would you please get in touch with our management team? Staff will be happy to provide a convenient time to catch a manager on duty. Additionally, you can update our Social Media Response Team on the conversation by contacting them at social@planetfitness.com. Please include a link to this review, so they will have context for your message.
Staff refused entry despite active membership due to barcode scanning issues.
Business reply on Google
Hi, Artur! We regret to hear about your experience. Please don't hesitate to reach out to our club manager directly and let them know about your experience. Please also let your friend know that they can always reach out to our club manager with any concerns they may have so that they can be addressed accordingly. Thank you!
Staff members made derogatory comments about customers' physical appearance.
Business reply on Google
Hey there, Colize! Thanks for bringing this to our attention! We kindly ask that you reach out to our club manager when you have a moment, so that your concerns can be addressed accordingly. Thank you! 💜
Staff members were overheard gossiping about gym members.
Business reply on Google
Hi, there! We are sad to hear that this has been your experience. We'd like the opportunity to address your concerns further, so on your next visit, or via phone, we encourage you to reach out to the club manager directly and share your feedback. We are always interested in hearing from our members!