Planet Fitness
🏋️ Fitness & Gyms · Cherry Hill Township
total experiences
replied on google
Most reported issues
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Experiences
Manager exhibited unprofessional and hostile behavior toward gym members
The gym temperature is kept uncomfortably cold for members.
Business reply on Google
Hello, Michael. Providing our members with a comfortable environment is a top priority at PF, and we're disheartened to see that your recent experience had led to the cancellation of your membership. Please reach out to us directly so that we may take a closer look into this: social@planetfitness.com.
The gym temperature is kept uncomfortably cold during overnight hours.
Business reply on Google
We only want to provide you with a stellar customer experience at our Planet! We'd appreciate it if you could reach out to our management team, so your concerns can be addressed accordingly. Thank you!
Replacement of preferred cardio equipment with inferior, wobbly machines.
Business reply on Google
We regret to hear that the equipment upgrade has left you feeling this way, Keith. We encourage you to share your concerns with the club manager on your next visit, so they can be aware.
The gym has a strong unpleasant odor and poor air quality.
Business reply on Google
Hi, J. Providing our members with a comfortable atmosphere is a top priority. Please reach out directly to our club manager, as they can best address any odors you've encountered while here.
customer charged incorrect fees and annual fee before one year elapsed
Business reply on Google
Hello, Se. We always want to ensure our billing process is easy, straightforward and transparent for our members. When you first sign up, the $1 startup fee, plus a possible prorated fee, covering your first partial month, are due. The annual fee is due 30-60 days after you sign up. If you have further questions, please feel free to speak with your club manager, Monday - Friday, from 9:30 AM to 4:00 PM, or email us (including a link to your review and any additional details) at: social@planetfitness.com. We hope this information helps! 💜
Staff member used unprofessional language and behavior while performing maintenance.
Business reply on Google
We're concerned to hear about that, Adrian! We would like the opportunity to speak with you and would appreciate it if you could take the time to reach out to our management team, so we can hear more about this. Our club manager can be reached Monday-Friday, 9:30 AM-4 PM at (856) 751-9111. Thank you for bringing this to our attention!
Unsanitary facility, rude management, and frequently broken gym equipment.
Business reply on Google
Thank you for your feedback. We always want to provide five-star customer service at our club. Feel free to email us at social@planetfitness.com with more details about your concerns. If you could include the contents of your review within your email, it would greatly assist us as well.
employees are not provided with chairs while working their shifts
unexpected annual fees and inflexible monthly billing dates
Business reply on Google
This disheartens us to hear, as we want the absolute best for everyone! Please take a moment to either visit us in-club or give us a call and ask to speak directly with club management! They'd love to discuss your concerns further with you.
business continues charging fees after customer attempts to cancel membership
Business reply on Google
We're saddened to hear this, friend. We always want our cancellation process to be simple, easy and transparent for all our members. We'd like to look into this further. Please email us (including a copy of your review and any additional details) at: social@planetfitness.com. Thank you for your cooperation! 💜
The gym has removed customer access to wi-fi.
Business reply on Google
This disheartens us to hear, friend. We recommend speaking with regional management about this, as they are all ears for our PF family such as yourself. After all, we only want the best, for the best. You can request to be contacted through our front desk staff.
Poor management and staff training negatively impacted the customer experience.
Business reply on Google
We're proud to be your choice of destination on your fitness journey, Jon! Thank you very much for sharing your feedback with us and for being a part of what makes our Planet such a great place! 👍
The gym facility has lacked hot water for three consecutive days.
Difficulty canceling membership and unauthorized charges after cancellation requests.
Business reply on Google
We never want our visitors or members to have a less than stellar experience at our Planet. We'd appreciate if you could take the time to reach out to our management team so your concerns can be addressed accordingly. Thank you!
unauthorized membership charges continued after cancellation and refund was denied
unnecessary and repetitive sign-in procedures required at gym entry
Business reply on Google
Thanks for making us your trusted fitness partner, Melanie! As you can imagine, we place a heavy emphasis on safety at our club. But we'll be sure to use your feedback as we evaluate the sign in process.
Staff misled customer regarding contract terms and cancellation policy.
Ongoing renovations and false advertising regarding gym completion status.
Unauthorized charges occurred after the business claimed the account was closed.