Planet Fitness
🏋️ Fitness & Gyms · Columbia
total experiences
replied on google
Most reported issues
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Experiences
gym failed to cancel membership and refused refund for unauthorized charges
Business reply on Google
Hi Stephen, thank you for bringing this to our attention. We would like to discuss this in more detail with you. Please email us at social@planetfitness.com at your earliest convenience.
Staff member was rude while enforcing gym footwear policy.
Business reply on Google
Thank you for your feedback. Open-toed shoes or sandals pose a safety hazard for members working out and are not allowed on the club floor. You can find our dress code on our website: https://www.planetfitness.com/about-planet-fitness/customer-service. Feel free to reach out to our management team regarding your experience.
Customer experienced racial profiling and harassment by staff members.
Business reply on Google
Thanks for being part of our Judgement Free Zone! And thanks for the five stars! Awesome members like you are the reason we do what we do. Have a great day, and we'll see you around at our Planet!
inconsistent enforcement of gym bag policy by staff members
conflicting instructions provided for cancelling gym membership
The gym facility and equipment are not properly cleaned.
Business reply on Google
We are sad to hear this was your experience. Please bring this to the attention of our Club Manager so that it can be resolved. Thank you!
Staff repeatedly failed to honor booked tanning and massage appointments.
Business reply on Google
We are committed to delivering legendary experiences for all our members and guests, and we regret to learn about your visits, Cierra. If you have not yet done so, we encourage you to contact our in-club management team, who will be more than happy to address your feedback and concerns accordingly. Thank you very much.
Men's restrooms are dirty and have broken door locks.
Business reply on Google
We're concerned to hear this, Victor! We recommend checking in with the club manager about these issues, so they can provide a follow-up. For further assistance, feel free to email us at: social@planetfitness.com
Broken equipment and unhelpful staff prevent effective gym usage.
broken massage chair and poor customer service regarding billing inquiries
Business reply on Google
Hi, Alexa! We are disheartened to hear of your experience, as we strive to provide only the best services for our members. We encourage you to share your experience with the club manager on your next visit, so they can be aware and address your concerns accordingly. If however you feel that further assistance may be needed, please email us at social@planetfitness.com and include a screenshot or link to your review as reference. We appreciate your review and for taking the time to get in touch!
Poor facility maintenance and lack of cleanliness in tanning area
Business reply on Google
Hi, Alisha. Providing a welcoming and comfortable fitness experience is very important to us, and we never want our members to leave with a negative impression of our clubs. Please feel free to reach out and send us an email at social@planetfitness.com with the details of your review and any other details about your experience you’d like to share. To help us better understand, we kindly ask that you attach a screenshot or link to your review. Thanks!
Inconsistent enforcement of payment policies by gym staff.
Unexpected annual and monthly fees charged after signing up.
Business reply on Google
Hi, Jimmy! All of our memberships are tied to an annual fee starting at $49 regardless of what membership you sign up with, which is due 30-60 days after you join. You can find out more about the annual fee online, in your membership agreement, in your online PF account, or by asking a staff member at your home club: planetfitness.com/gyms
Staff member exhibits unprofessional and rude behavior toward gym members.
Staff member was rude when enforcing the gym shoe policy.
Business reply on Google
Hi Kathy, We're sad to hear this was your experience with us. We encourage you to share any staff-related issues or concerns with our club manager so they can be addressed appropriately. Your feedback is important to us, and we thank you for taking the time to share.
Unexpected annual club fee charged in addition to monthly membership fee.
Business reply on Google
Hello Megan, we only want to provide you with a stellar customer experience at our Planet. Please feel free to reach out to our PF Social Media Team via email with any further questions or concerns: social@planetfitness.com. When following up please include the link to your review for context. Thank you for your feedback and have a great day.
staff enforced dress code inconsistently and cancelled membership after complaint
Business reply on Google
Hi Thomas, we never want our visitors or members to have a less than stellar experience at our Planet. We'd appreciate it if you could take the time to reach out to our staff or management team so your concerns can be addressed accordingly. Thank you!
staff enforced gym bag policy in a discriminatory manner
Business reply on Google
This hurts our hearts to hear, Keith. We never want our members to have any negative experiences here! If you haven't already, please reach out directly to our club management. They will be the best point of contact to address any issues you may have, and discuss them further with you.
Staff allow non-members entry and manage room usage policies inconsistently.
Business reply on Google
Hi, RaShon. We are saddened to hear about your experience with the massage chairs at your home club. If you have not already, please be sure to bring this to the attention of your home club's manager at your earliest convenience, as they will be the best point of contact to address any issues or concerns that you may have. Thank you very much, and thanks for being a valued member of our Planet!
Staff ignored customer and failed to provide assistance with gym equipment.