Planet Fitness
🏋️ Fitness & Gyms · Fort Wayne
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Gym reduced operating hours from twenty-four hours to three days weekly.
Staff member exhibits discriminatory behavior and restricts equipment access unfairly.
Business reply on Google
Hi Peter! Your experience matters to us. Kindly reach out at social@planetfitness.com so we can assist.
Gym is dirty with broken equipment and unprofessional management.
Business reply on Google
We want our clubs to be clean, functional, and inviting at all times, Emad, and we're sad to learn this wasn’t your experience. Please email us at social@planetfitness.com with a link to your review and any additional details so we can learn more.
Staff member threatened customer and tanning equipment is non-functional
Business reply on Google
Hi Clay, we only want to provide you with a stellar customer experience at our Planet! We'd appreciate it if you could reach out to our Social Media Response Team by contacting them at social@planetfitness.com. Please include a link to this review, so they will have context for your message. Thank you!
business failed to process cancellation and is charging back fees
Free summer memberships cause overcrowding and limited equipment access for members.
Business reply on Google
Hi Nick, we want all members and teens to have a great in-club experience during HSSP, so everyone can enjoy an active summer. We understand your concerns and would love the opportunity to chat more via email: social@planetfitness.com.
unexpected accumulated membership fees and lack of payment notification
Business reply on Google
We only want to provide you with a stellar customer experience at our Planet, Tyler! We'd appreciate it if you could reach out to our Social Media Response Team by contacting them at social@planetfitness.com. Please include a link to this review, so they will have context for your message. Thank you!
The gym requires a physical letter to cancel a subscription.
Business reply on Google
Howdy, Jon! This disheartens us to hear, as we want the best for our entire PF family. Depending on your location, you might also be able to cancel online at planetfitness.com/login. For more info, check your membership agreement or call your home club. We’re here to support you!
Difficulty canceling membership and unauthorized recurring charges
The gym equipment layout is poorly organized.
Business reply on Google
Hi Tim, Thanks for taking the time to share how we can improve! Please don't hesitate to speak with the club manager about any concerns regarding the club layout, as they will be the best point of contact to implement any changes in the club. We appreciate your input!
The gym floor layout is disorganized and lacks functional equipment placement.
Business reply on Google
Hey Alyssa, We completely understand this isn't so ideal. Please feel free to follow up with the club manager about your concerns regarding the club layout of equipment, as they will be the best contact to implement any changes in the club. We value your feedback!
Manager improperly cancelled membership and threatened police over billing dispute.
Business reply on Google
Howdy, Quentin. This disheartens us to hear, as we only want the best for our members. Please feel free to email us at social@planetfitness.com, along with a copy of your review as a point of reference for our conversation.
Poor staff availability, facility overcrowding, and inadequate hygiene and ventilation.
Business reply on Google
We sincerely regret to hear this, and we understand your concerns, as we strive to ensure that our club is clean, safe, and friendly. Please email us at your earliest convenience at social@planetfitness.com, so we can speak with you further regarding your experience, and please also add a link to your review as reference. We look forward to assisting you soon. Thank you!
Staff member provided poor customer service and lacked product knowledge.
Business reply on Google
Hi there, Thank you for taking the time to bring this to our attention, as we never want our members to have a negative experience with our staff. Please kindly share what you experienced with our club manager, as they will be the best point of contact to further address staff etiquette accordingly. We appreciate your feedback, and continued patience with us!
Unprofessional staff and limited facility amenities at this location.
Business reply on Google
Thank you for sharing your experience with us, Iya. We never want anyone to have a negative impression of our staff or a negative experience at our club. At PF, we strive to provide a friendly, convenient, and helpful gym environment. We would appreciate if you could share more details surrounding your experience at the club. Please call us at your earliest convenience and request to speak with our club manager to further discuss this, so we are able to address your concerns with our club.
unauthorized annual membership fees charged after cancellation
unauthorized charges due to failure to properly close gym membership
lack of communication regarding holiday hours and facility renovations
Business reply on Google
Hey, Lex! For future reference, you can always find our holiday hours under "Holiday Hours" and the latest and greatest updates on the PF website, so please stay tuned at: https://www.planetfitness.com/gyms/ft-wayne-southwest
The gym is frequently closed despite being advertised as 24-hour access.
membership was not cancelled as requested and staff provided false information
Business reply on Google
We appreciate you voicing your concerns, Patricia. This is certainly never an experience we want anyone to have. The cancellation and freeze process are two different things. To formally cancel, you must either come in person and sign a cancellation form or send a signed letter requesting cancellation to the club via mail. Please know we take all feedback seriously and always want to provide excellent customer service, so never heistate to give us a call and speak with a manager. Thank you!