Planet Fitness
🏋️ Fitness & Gyms · Vancouver
total experiences
replied on google
Most reported issues
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Experiences
Unfriendly staff, missing supplies, and poor locker room ventilation.
Business reply on Google
Hi, Riss. This certainly doesn't sound like the friendly and professional service and the comfortable and well-maintained environment we strive to provide, so if you haven't already, please reach out directly to our club manager. They will be the best point of contact to address any issues with our staff, our sanitation stations and the temperature in the women's locker room.
difficulty cancelling membership and poor quality gym equipment
Business reply on Google
Hi, Rennan. We would like to look into your billing and cancellation concerns more closely. Please don't hesitate to send us an email at social@planetfitness.com with the information regarding your review and any other details about your experience that you would like to share. In order to provide context, kindly attach a screenshot or link to your review. Thank you!
Difficult cancellation process and deceptive contract terms regarding billing.
Business reply on Google
Hi, Caleb! We are disheartened to hear of your experience. We understand your concerns, and would like to offer our assistance. Please email us directly at social@planetfitness.com at your earliest convenience, and add a link to your review as reference. Thank you, and we look forward to hearing from you soon.
business refuses to cancel membership while debt continues to accrue
Business reply on Google
We regret to hear about this. If you haven't already done so, please don't hesitate to contact the club and reach out specifically for a member of management if you'd like to discuss any billing/cancellation concerns. Your satisfaction is very important to us.
Gym equipment is broken and the facility is not kept clean.
Business reply on Google
We're concerned to hear about that. If you haven't already done so, please never hesitate to contact staff or management to bring any sanitation issues to their attention. The safety and satisfaction of our PF family is most important to us!
unclean facilities and lack of hot water in showers
Business reply on Google
Hi there, Dick. We strive to provide our members with a clean environment, and cold showers are never any fun. Please reach out directly to our club manager, as they will be the best point of contact to address any concerns with the cleanliness/upkeep of our facility, in addition to any plumbing issues. Thank you for bringing this to our attention.
Referral bonus not honored and difficult account suspension process.
Business reply on Google
Hi, David. We'd like to look into this further. Please don't hesitate to send us an email at social@planetfitness.com with the information regarding your review and any other details about your experience that you would like to share. In order to provide context, kindly attach a screenshot or link to your review. Thank you!
Staff member made rude comments regarding the use of a urinal.
Business reply on Google
Hello Nick, we only want to provide you with a stellar customer experience at our Planet! In order to have any further concerns or questions resolved about the staff please reach out to our club manager, so they can be addressed accordingly. Thank you for your feedback, have a great day.
Gym denied service animal and charged unfair cancellation and membership fees.
Business reply on Google
Thank you for sharing your feedback with us, B, although we regret to hear this. We only want to provide you with a stellar customer experience at our Planet, and we'd appreciate it if you could follow up with our club's management team, so your concerns can be addressed accordingly. Thanks again!
Staff inconsistently enforced guest policy and were rude to the member.
Business reply on Google
Hi, Chelsea. We are saddened to hear about your experience. If you have not already, please be sure to bring this to the attention of your home club's manager at your earliest convenience, as they will be the best point of contact to address any issues or concerns that you may have. Thank you very much, and thanks for being a valued member of our Planet!
Staff provided poor customer service during a technical system failure.
Business reply on Google
We're disheartened to hear about your experience, Ben. We'd appreciate it if you could take the time to reach out to our club manager and let them know about your experience. Our club manager can be reached in person or by giving our club a call at (360) 566-2000. Thank you!
Staff refused service over a mandatory photo policy dispute
Business reply on Google
We are disheartened to hear that, Joann, as it is never the experience we want our members to have. Please email us, at your earliest convenience, with a copy or link to this review for context, at: social@planetfitness.com. We look forward to hearing from you! 💜
Gym reduced operating hours from twenty-four hours to closing at ten.
Business reply on Google
Thanks for taking a moment to share your feedback with us, Tristan! We understand your concerns and appreciate your outreach. We understand the convenience of a 24-hour facility, and look forward to seeing you at a time that works for you! We'll post the latest news and any updates on hours of operation on the PF website, so please stay tuned: planetfitness.com/gyms/. Should you have any questions pertaining to club hours, please don’t hesitate to contact our club’s manager. Thanks!
The lunk alarm caused a physical injury during a workout.
Business reply on Google
We're disheartened to hear about this, Nate, as this certainly isn't the experience that we wish for our members and guests! If you haven't already, please speak with our club manager at your earliest convenience, so that they can appropriately address your specific concerns. We enjoy being a part of your fitness journey and hope to speak with you soon! Thanks!
difficulty canceling membership and unauthorized recurring charges
The gym was closed during inclement weather.