Planet Fitness
🏋️ Fitness & Gyms · Virginia Beach
total experiences
replied on google
Most reported issues
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Experiences
Gym hours are limited and facility safety concerns exist.
Business reply on Google
We regret any inconveniences that our current operating hours have caused you, Steve. If you haven't already done so, please also never hesitate to reach out to staff or management if you ever encounter any issues with other gym-goers during your visits. The satisfaction of our members and visitors is very important to us.
Staff refused to clean human waste from the locker room floor.
Business reply on Google
Hey there! We'd appreciate it if you could stop by the desk and speak to the manager directly. We want to hear any feedback from our members that could help improve the PF experience!
unauthorized monthly billing increases and charges for unused membership
Business reply on Google
Hi, Christy. Although we're sad to hear you haven't been able to visit us in a good while, it is important to let you know that, per membership agreements, our clubs charge not by attendance but by an active membership (access granted to our clubs). If you have not canceled, that would certainly explain the charges. Please be sure to reach out to our in-club management team at your earliest convenience, as they will be the best point of contact to address your concerns and assist you. Thank you very much.
Staff confiscated personal bag containing medication from the workout floor
Business reply on Google
Hi there, Lauren. Providing our members with friendly and professional service is a top priority at our Planet, and we're disheartened to hear about your recent experience. Our Club Attire policy advises that bags and clothing on the club floor present potential safety hazards and are targets for theft, and must be kept in a locker. Please do not hesitate to reach out directly to our club manager with any further concerns regarding our policies. You can learn more about them here: https://www.planetfitness.com/about-planet-fitness/customer-service.
staff allegedly encourage harassment, intimidation, and privacy violations against gym…
Business reply on Google
Hi Paul, we are saddened to hear that! This is never the experience we want to provide at our club. Please email us at social@planetfitness.com so we can look into this further. Thank you!
Staff misled customer about membership commitment and cancellation fees.
Business reply on Google
We're saddened to hear about your cancelation concerns! When signing up or upgrading to a membership that has a 12-month Commitment, there is a $58 fee to cancel before the 12 months are fulfilled. For more info, we recommend checking out your updated Membership Agreement or our Policies Page: https://www.planetfitness.com/about-planet-fitness/customer-service. If you have any further questions or concerns, please don't hesitate to follow up with our club manager directly, as they are the best point of contact to provide you with any further clarification and assistance you may need. Thank you!
The gym music volume is excessively loud and distracting.
Business reply on Google
Thanks for being part of our Judgement Free Zone! And thanks for the five stars! Awesome members like you are the reason we do what we do. Have a great day, and we'll see you around at our Planet!
customer anticipates poor service and reports cold food
Massage chair session duration is shorter than at other locations.
Business reply on Google
Hi, Kristin! We appreciate your review. Please don't hesitate to reach out to our club manager with your concerns so they can be addressed accordingly. Thank you!
The facility is dirty and the staff are rude.
Business reply on Google
Thanks for sharing your feedback with us, Ed, although this certainly isn't the way we want our members to feel. We always want our members to be able to gym confidently and comfortably, and kindly ask that you request to speak with our club manager as soon as you can, as they will be able to address any cleanliness concerns you have. Thank you!
Gym renovations caused dusty conditions and lack of bathroom access.
Business reply on Google
Hi Regina, we only want to provide you with a stellar customer experience at our Planet! We'd appreciate it if you could reach out to our management team so your concerns can be addressed accordingly. Thank you!
theft occurred due to lack of front desk security and monitoring
Business reply on Google
Thanks for being part of our Judgement Free Zone! And thanks for the five stars! Awesome members like you are the reason we do what we do. Have a great day, and we'll see you around at our Planet!
management fails to address unauthorized filming of customers during workouts
Business reply on Google
Hey Arkkie, We thank you for your feedback. This is not the experience we strive to provide for our members. Feel free to reach out tour club's manager. Also, reach out to our member's service team as well to further assist you. https://www.planetfitness.com/about-planet-fitness/contact-us
Staff failed to assist potential members with app-only registration process.
gym requires direct bank account access for membership payment
Business reply on Google
Oh no! This is definitely not the way we want our members to feel about our Planet's billing. Please speak with our club manager the next time you stop by the gym so we can discuss your experience further. We're always open to our members' feedback!
Unhelpful staff and poor bathroom cleanliness at the gym location.
Staff interrupted workout to enforce bag policy