Planet Wireless
💻 Tech Services · San Antonio
total experiences
replied on google
Most reported issues
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Experiences
The customer was overcharged for an Apple USB-C charger.
The business charged an excessive price for a basic wall plug.
Store refused to accept a return for an incorrect product purchase.
Store refused a refund for an incorrectly sized phone case.
The phone case was overpriced and not a brand name product.
excessive pricing for portable chargers, cables, and earbuds
rude staff, misleading pricing, and failure to honor exchange policy
Store sold incorrect phone case and refused to provide a refund
Phone case failed to protect device from cracking during a drop
Overpriced low-quality battery pack failed shortly after purchase.
Business reply on Google
We checked into you purchase and are sorry you had a bad experience. The battery you purchased came with a 1 year warranty from the manufacturer and should have had a full charge when you purchased it. We could find no record of your bringing it back to the store we’re we would have replaced it.
The phone case purchased does not fit the device properly.
Business reply on Google
We’re sorry to hear that you had a problem with the case you purchased. It sounds like you received the incorrect case for your model phone. Planet Wireless provides free exchanges and would like to provide you with correct case. If your local please stop in or if you can’t come in just e-mail and picture of the case you have and include a picture of the model of your phone from your phone’s settings and we will send you an replacement. Info@planetwireless-texas.com
The business charges significantly higher prices than other retailers for products.
Defective headphones purchased with no return policy available.
Overpriced products and unprofessional staff behavior during customer service interaction.
Store refused to refund an unopened item five minutes after purchase.
The purchased power block was defective and non-refundable.
Defective charger caused damage to the customer's phone battery.
Store employee displayed rude behavior toward the customer.
The purchased iPhone cable was defective and did not work.
Staff sold incompatible tablet case and refused a refund