Popeyes Louisiana Kitchen
🍽️ Restaurants · Anchorage
total experiences
replied on google
Most reported issues
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Experiences
The chicken pieces served were unacceptably small.
Business reply on Google
Let'S, we’re sorry your meal didn’t meet expectations. That sounds frustrating, especially for the price you paid. We work hard to serve Louisiana flavors that live up to the quality you expect from Popeyes, and we missed the mark here. We hope you’ll give us another chance to make things right.
The restaurant repeatedly provided an incorrect order.
Business reply on Google
Alexa, I’m really sorry your Popeyes order wasn’t right again. I know how frustrating it is when you’re expecting specific items and the bag doesn’t match what you ordered. We’ll take this seriously and work to make sure your orders are accurate going forward.
excessive wait time and poor cleanliness at the restaurant
Business reply on Google
Hi Lysha, we sincerely apologize to hear about your experience. We believe every meal should be served hot, fresh, and fast.
Customer overcharged for requested substitutions on a combo meal.
Business reply on Google
Hi Grace, I’m really sorry to hear about your experience. We aim to provide our guests with great value, and it sounds like we missed the mark this time. Your feedback is important to us, and we will be addressing your concerns with our management team to improve our service. Thank you for bringing this to our attention.
Excessive wait time for food orders due to unprofessional staff management.
Business reply on Google
Hi Sara, I’m so sorry to hear about your experience. Every guest should feel valued, and it’s disappointing to know that we fell short during your visit. We truly appreciate your feedback, and we will be addressing your concerns with our management team to improve our service quality. Thank you for bringing this to our attention.
Mashed potatoes had an odd smell and tasted inedible.
Business reply on Google
Hi Melanie, I'm truly sorry to hear about your experience with the mashed potatoes. We strive to maintain the highest quality in our food, and it sounds like we missed the mark this time. Your feedback is invaluable, and we will address this concern with our team to ensure it does not happen again. Thank you for bringing it to our attention, and we hope to have the opportunity to serve you better in the future.
Customer experienced food poisoning after consuming undercooked chicken.
Business reply on Google
Hi Eris, I’m truly sorry to hear about your experience. Every guest should feel valued and respected, and I’m disappointed that wasn’t your experience with us. We take food safety seriously and I will be addressing your feedback with our management team to ensure we make improvements going forward. Thank you for bringing this to our attention.
excessive wait times for delivery drivers at the restaurant
Business reply on Google
Hi James, thank you for sharing your feedback with us. We understand how important timely service is, and we're committed to ensuring a smoother experience for our customers. Your insights regarding the DoorDash timer are invaluable, and we'll be sure to relay this to our team. We appreciate your input and hope to see you again soon!
The shrimp order contained mostly tails and had a rancid smell.
Business reply on Google
Hi Destiny, I'm truly sorry to hear about your recent experience with us at Popeyes. It’s disappointing to know that your order didn’t meet our usual standards, especially regarding food quality. We understand how frustrating it can be to receive something that’s not what you expected. Your feedback is important to us, and we will be addressing this with our team to ensure improvements moving forward.
The customer experienced an excessive wait time for a pickup order.
Business reply on Google
Hi Florence, we sincerely apologize to hear about your experience. We believe every meal should be served hot, fresh, and fast, and we appreciate your feedback. We will work to improve our service moving forward.
Long wait times and poor quality food portions and taste.
Business reply on Google
Hi Melissa, we're sorry to hear about your experience. We aim to provide high-quality food and timely service, and it seems we missed the mark this time. Your feedback is important, and we'll be looking into this to ensure improvements are made in the future.
Staff were unprofessional and the restaurant served food cooked in old oil.
Business reply on Google
Hi Roger, I’m so sorry to hear about your experience at Popeyes. It’s disappointing to learn that our service did not meet your expectations and that the food quality was not up to par. Your feedback about the staff's attentiveness and the fryer oil is important, and we will be looking into this to ensure a better experience for our guests in the future.
The order was missing items and contained incorrect beverages.
Business reply on Google
Hi Jay, we're truly sorry to hear about your experience at Popeyes. It's disappointing to know that your order wasn't correct, and we understand how frustrating that must have been, especially with your beverages. Your feedback is important, and we will address these concerns to ensure better service in the future.
Small portion sizes and a missing item in the order.
Business reply on Google
Hi Churairat, I'm truly sorry to hear that your recent experience at Popeyes didn't meet your expectations. We aim to deliver high-quality meals, and I understand your frustration regarding the portion sizes and the missing coleslaw. Your feedback is valuable to us, and we'll be addressing these issues with our team to ensure improvement. Thank you for bringing this to our attention.
The food quality was poor and the items were dry.
Business reply on Google
Hi Nicole, we're truly sorry to hear that your experience at Popeyes fell short of our standards. Every meal should reflect the bold flavors we pride ourselves on, and it's disappointing to learn that the chicken, mac & cheese, and biscuits didn't meet your expectations. Your feedback is invaluable, and we will be addressing this with our kitchen team to ensure better quality moving forward. We appreciate your comments and hope you'll consider giving us another chance in the future.
Long wait time for online order pickup despite arriving on time.
Business reply on Google
Hi Timothy, we sincerely apologize to hear about your experience. We believe every meal should be served hot, fresh, and fast, and it’s disappointing to learn that your pickup order did not meet those expectations. We appreciate your feedback regarding the wait time and the prioritization of pre-orders. Your comments will be shared with our team to help improve our service.
The chicken pieces were small and overcooked.
Business reply on Google
Hi chris heid, I’m very sorry your recent visit fell so far short of expectations. It’s frustrating to pay for a 3-piece and receive small, overcooked pieces, and I understand your concern about the mashed potatoes and gravy. We will share this feedback with the restaurant team so they can investigate portion sizes, cooking, and the mashed potato/gravy preparation. If you’re willing, please provide the date, time, and order method to the location or speak with the manager there—those details will help the team look into what happened. Thank you for letting us know; we appreciate the feedback and will work to address the issues you raised.
Incorrect order received and second order not fulfilled by staff
Business reply on Google
Thank you for taking the time to share what happened. After reviewing the situation again, I can now confirm that you were right, and I sincerely apologize for the mistake on our part. We truly regret the inconvenience you experienced with both the incorrect item in your first order and the mix-up with your second order. This is not the level of service we aim to provide. If you’d like, we would be more than happy to either remake your order or provide a refund for the amount you paid. Please let us know which option you’d prefer, and we will take care of it right away. Again, we’re very sorry for the trouble this caused and appreciate your patience and understanding.
The chicken was overcooked and the packaging was dirty.
Business reply on Google
Hi T C, At Popeyes, we are committed to serving up fresh, bold, Louisiana flavors every time and we’re sorry to hear this wasn’t up to our standards. We hope you'll give us another chance!
The chicken was under-seasoned and partially overcooked.
Business reply on Google
Hi Clashing Dragon, At Popeyes, we are committed to serving up fresh, bold, Louisiana flavors every time and we’re sorry to hear this wasn’t up to our standards. We hope you'll give us another chance!