Popeyes Louisiana Kitchen
🍽️ Restaurants · Brooklyn
total experiences
replied on google
Most reported issues
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Experiences
consistently poor food quality and service at this location
Business reply on Google
Shivon, we’re sorry your orders from this location have been so disappointing—especially with the chicken quality and the service. You shouldn’t have to spend your money and end up unhappy, and we missed the mark here. We’ll use your feedback to stay focused on delivering the fresh, bold Louisiana flavors and a better experience you expect from Popeyes.
Chicken tender portions are significantly smaller than expected for the price.
Business reply on Google
Hi Mary, I genuinely regret to hear that your experience didn’t meet your expectations. We strive to deliver both quality and value, and I apologize for falling short in this instance. Your feedback is important to us, and we will be addressing this with our team. Thank you for giving us another chance — we hope to do better for you in the future.
The customer received the incorrect food items in their order.
Business reply on Google
Hi Graham, we're really sorry to hear that your order was incorrect. It’s frustrating to expect chicken sandwiches and receive something different. We appreciate your feedback, and we will address this with our team to improve our order accuracy. Thank you for bringing this to our attention.
Staff member exhibited discriminatory behavior and provided incorrect order quantities.
Business reply on Google
Hi Zhanaja, I'm truly sorry to hear about your experience at Popeyes. It’s disappointing that you felt our service did not meet your expectations, and I appreciate you bringing this matter to our attention. Every guest should feel valued, and we will ensure your feedback is addressed with our management team for further improvement.
Night staff provide incomplete orders and are confrontational with customers.
Business reply on Google
I’m so sorry to hear this, Jay. Every guest should feel valued and respected, and I’m disappointed that wasn’t your experience at Popeyes. We will be addressing the concerns you've raised with our management team to ensure that we improve our service quality moving forward.
Order contained missing items and poor quality chicken with dismissive service.
Business reply on Google
Hi Shokhrukh, I'm truly sorry to hear about your disappointing experience at Popeyes. It’s unacceptable that your order was incorrect and that you received poor quality chicken. Every guest should feel valued and I apologize that our team did not meet those expectations. We will address your concerns with our management to ensure that we improve our service quality in the future. Please help us make this right by filling out this form so we can reach out to you directly: https://go.momos.com/FKTJP.
The chicken was cooked in greasy oil and staff communication issues.
Business reply on Google
Hi Xiaodong Wang, I’m very sorry to hear about your experience with the chicken and the language barrier at our location. We aim to provide delicious food and excellent service, and it's disappointing to know we fell short this time. Your feedback is crucial, and we will be looking into the concerns you've raised regarding food quality and staff communication. Thank you for bringing this to our attention, and we hope you will consider giving us another chance in the future.
The food quality was poor with cold sides and defective wings.
Incorrect order and poor quality of chicken served
The restaurant consistently delivers incorrect food items for orders.
Staff were unable to process a gift card payment.
Incorrect orders and excessive wait times for mobile orders
Poor food quality, rude staff, and unclean dining area.
Excessive wait time for a chicken sandwich order.
customer experienced food poisoning after eating a chicken sandwich
rude management and disorganized service during peak hours
Customer became ill after consuming old and refried chicken.