Popeyes Louisiana Kitchen

Business reply on Google

Mike, I’m really sorry you had this experience at Popeyes. Being left standing without being acknowledged, along with food that wasn’t fresh, is not what we expect for any guest. We’ll address the service issues you described with our management team so we can improve how we welcome and support customers, every time. We hope the next visit is much better.

Business reply on Google

MADILYN, I’m really sorry your family meal wasn’t what you expected. Getting home and realizing you couldn’t even eat it because it was bone-in—especially after spending $40—is understandably frustrating. We also hear you on the calls not being answered. That’s not the experience we want you to have. If you can, please reply with the time and location of your order and a photo of what you received. Our team will review what happened and help make it right.

Business reply on Google

Hi Evan, I’m so sorry to hear about your experience. It’s disappointing to learn that we fell short during your visit, especially with the wait time and incorrect items. We strive to ensure every order is accurate and timely. Your feedback is invaluable to us, and we will be addressing your concerns with our team to improve our service. Thank you for bringing this to our attention, and we hope to make your next visit a better one.

Business reply on Google

Hi James, I sincerely apologize for your experience. It’s our goal to serve every meal hot, fresh, and promptly, and I understand how frustrating it must have been to wait for your order. Thank you for your feedback; we will work to make improvements moving forward.

Business reply on Google

Hi Steven, we truly apologize for the experience you had with our service. It’s disappointing to hear that communication and item availability were not up to standard during your visit. Your feedback is important, and we'll be reviewing this with our team to ensure we improve moving forward. Thank you for bringing this to our attention, and we hope to have the chance to serve you better in the future.

Business reply on Google

Hi David, I’m truly sorry to hear about your experience at our location. Every guest should feel valued and respected, and I sincerely regret that this wasn’t your experience. Your feedback regarding the manager’s behavior is important, and we will be addressing this with our management team to improve service quality moving forward. Thank you for bringing this to our attention, and I hope you consider giving us another chance in the future.

Business reply on Google

Hi Stanley, I'm truly sorry to hear about your recent experience at Popeyes. It’s unacceptable to feel disrespected and uncomfortable while dining with your family, and I apologize for the behavior you encountered. We take cleanliness and customer service very seriously, and I assure you that your feedback will be addressed with our management team to prevent these issues from happening in the future.

Business reply on Google

Hi Jade, I’m truly sorry to hear about your experience. Every guest at Popeyes should feel valued and treated with respect, and it’s disappointing to learn that wasn’t the case for you. We will definitely address your feedback with our management team to ensure that we improve our service quality moving forward. Thank you for bringing this to our attention, and we hope you'll give us another chance in the future.

Business reply on Google

Hi Joel, we sincerely apologize to hear about your experience at Popeyes. It is disappointing to know that your order was incomplete and not up to our standards in quality. We strive to serve fresh, hot food, and we understand how frustrating it must be when things don't go as expected. Your feedback is incredibly important to us, and we will be addressing these concerns with our team to ensure better service in the future.

Business reply on Google

Hi Shaun, I'm truly sorry to hear about your experience at Popeyes. We strive to serve our meals promptly and with a smile, and it's disappointing to learn that we fell short during your visit. Every guest deserves to feel valued, and I want to assure you that we will address this matter with our management team to improve our service quality moving forward. We appreciate your feedback, as it helps us enhance our customer experience. Please give us a chance to make this right by filling out this form and we will reach out to you directly https://go.momos.com/4XtjM.

Business reply on Google

Hi Gerry, I’m really sorry to hear about your experience at Popeyes. It’s frustrating when you don’t receive what you ordered, and I can understand how disappointing it must be to feel ignored by our staff. We strive to provide excellent service and quality to all our guests, and clearly, we fell short in your case. I will be addressing your concerns with our team to ensure improvements are made. In the meantime, we would appreciate the opportunity to make this right. Could you please fill out this form, and our team will reach out to you directly? https://go.momos.com/U9zpk

Business reply on Google

Hi Caden Elkthunder, At Popeyes, we are committed to serving up fresh, bold, Louisiana flavors every time and we’re sorry to hear this wasn’t up to our standards. We hope you'll give us another chance!

Business reply on Google

Thank you for being a valued customer and for taking the time to share your feedback. We strive to provide the best restaurant experience and are sorry to hear that your visit did not fully meet your expectations. We hope to have the opportunity to serve you better in the future.

Business reply on Google

Thank you for being a valued customer and for taking the time to share your feedback. We strive to provide the best restaurant experience and are sorry to hear that your visit did not fully meet your expectations. We hope to have the opportunity to serve you better in the future.