Popeyes Louisiana Kitchen

Business reply on Google

Rohan, we’re very sorry your order was incorrect and that you were then unable to receive the order you originally requested. The communication difficulties made an already frustrating situation worse, and the food-handling concern you described is especially troubling. This fell far short of the experience we expect at Popeyes. We hope you’ll give us another chance to provide the experience you deserved.

Business reply on Google

Logan, I’m really sorry your pickup took that long. Waiting past your scheduled pickup time isn’t acceptable, and we understand how frustrating it is to feel like your order is being held up. At Popeyes, meals should be served hot, fresh, and fast. Your experience fell short of that standard, and we’ll take this seriously.

Business reply on Google

Jimmy, I’m really sorry about the wait for your shrimp box. If you were told to wait outside and it’s been 10 minutes already, that’s not the experience you should have at Popeyes. We’ll look into what happened with your order and how long it took to be brought out. Next time, if you’re still waiting, please ask a team member right away so they can check on it for you immediately.

Business reply on Google

Hi Kelly, I’m deeply sorry to hear about your experience. Safety is our top priority, and I understand how distressing this situation must have been for you and your children. Your feedback is important, and we will address this concern with our team to ensure a safer environment for all our guests. Thank you for bringing this to our attention.

Business reply on Google

I’m so sorry to hear this, April. Every guest should feel valued and respected, and I’m disappointed that wasn’t your experience. We will be addressing the concerns you've raised with our management team to ensure that we improve our service quality moving forward.

Business reply on Google

Hi Jasmerie, I'm really sorry to hear about your experience at our Popeyes drive-thru. Every guest should feel valued and respected, and I’m disappointed to learn that wasn’t the case for you. We appreciate your feedback and will be addressing your concerns with our management team to improve service quality moving forward.

Business reply on Google

Hi Amar, I'm truly sorry to hear about your experience at Popeyes. We strive to provide great service and delicious food, and I regret that we didn’t meet those expectations during your visit. Your feedback is important, and we'll be addressing the concerns you raised with our management team to prevent this from happening in the future.

Business reply on Google

Hi Bertrand, I’m really sorry to hear that your recent experience at Popeyes didn’t meet your expectations. It's disappointing to know that you didn't receive your complete order, especially when it feels like this happens frequently. Your feedback is important to us, and we will address these concerns with our team to ensure that this is improved moving forward. Thank you for bringing this to our attention.

Business reply on Google

Hi Kris, we sincerely apologize for your experience at Popeyes. We understand how frustrating it can be when you’re waiting too long for your order, especially when you see that there aren't many customers. Your feedback about the organization and communication is invaluable, and we will address this with our team to ensure improvements are made. Please give us an opportunity to make this right by filling out this form and we will reach out to you directly https://go.momos.com/IsGpw.

Business reply on Google

I’m sorry to hear about your experience, Jordan. It’s incredibly frustrating when an item isn’t available, especially after you’ve placed an order online. We understand the importance of your time, and we will address your feedback with our team to prevent similar issues in the future. We truly appreciate your input, as it helps us improve our service at Popeyes.

Business reply on Google

Hi Julie, I'm so sorry to hear that your recent experiences with Popeyes have been disappointing. At Popeyes, we strive to serve fresh, bold flavors, and I regret that we did not meet those expectations this time. We take your feedback seriously, especially regarding the quality and accuracy of your order. I genuinely appreciate you giving us another chance, and I assure you that we will look into these issues to ensure they are addressed going forward.

Business reply on Google

Hi Brittney DaRosa — I’m very sorry to hear about this experience. That behavior and level of service you described is not acceptable, and I completely understand how frustrating it must have been to show a receipt and be treated rudely in the drive-thru, to receive almost no communication from the crew, and to get an undersized mac and cheese for the price. We take feedback like this seriously. I’ll share your comments with the restaurant leadership so they can look into the drive-thru interaction, review staff conduct, and check portioning and quality standards for the mac and cheese. Your note about Warwick being the best is appreciated; we’ll make sure positive feedback is passed along as well. If you’re willing, please reply with any additional details you can recall (date, approximate time, order details or receipt number) so the team can investigate more thoroughly. Again, I’m sorry we fell short during your visit — we’ll look into this.