Popeyes Louisiana Kitchen
🍽️ Restaurants · Washington
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Staff ignored the customer and provided biased service to other guests.
Business reply on Google
I’m so sorry you were completely ignored at Popeyes today, George. Being overlooked and treated unkindly isn’t acceptable—especially when you’re waiting in a busy, fast-paced moment. We’ll address what happened with our management team so we can improve how we support guests and respond when the line gets crowded. We appreciate you taking the time to share this.
Foreign objects found in chicken and biscuit at restaurant
Business reply on Google
Hi Dee, I’m truly sorry to hear about your experience at Popeyes. Finding hair in your food and any other uncleanliness is completely unacceptable, and I understand how distressing this must have been for you. We take food safety very seriously, and we will be addressing your feedback with our team to ensure that our standards are upheld. Thank you for bringing this to our attention, and we hope you will consider giving us another chance in the future.
insufficient amount of sauce provided for the order
Business reply on Google
Hi Pedro, I'm really sorry to hear about your recent experience at Popeyes. It’s disappointing to know that you received only 2 sauces for your order of chicken. We understand how frustrating this can be, especially when you're looking forward to enjoying your meal. Your feedback is valuable, and we will definitely take it into account to improve our service. Thank you for bringing this to our attention.
Staff was rude and order wait time was excessive
Business reply on Google
Hi Lovely, I’m so sorry to hear this. Every guest should feel valued and respected, and I’m disappointed that wasn’t your experience. We will be addressing the concerns you've raised with our management team to ensure that we improve our service quality moving forward.
Multiple items were missing from the Uber Eats delivery order.
Business reply on Google
Hi Tammie, we're truly sorry to hear about your recent experience with your order at Popeyes. It’s always frustrating when your meal doesn’t arrive as expected. We appreciate you bringing this to our attention, and we will be looking into this matter to ensure it doesn’t happen again in the future.
Manager failed to process a DoorDash order correctly
Business reply on Google
Hi Donovan, I'm really sorry to hear about your experience at Popeyes. Your feedback is important to us, and I understand how frustrating it can be when orders don't go as planned. We’ll be addressing your concerns with our management team to ensure this issue is resolved. Thank you for bringing this to our attention.
Staff refused bathroom access before payment was completed.
Business reply on Google
Hi Kenneth, I’m very sorry to hear about your experience at Popeyes. Every customer should feel valued and respected, and it’s concerning to learn that wasn’t the case during your visit. We will address your feedback regarding the restroom policy with our management team to ensure that we improve our service quality. Please give us an opportunity to make this right by filling out this form, and we will reach out to you directly: https://go.momos.com/Mh4HL.
Staff was rude, overcharged, and handled food without gloves.
Business reply on Google
Hi Janel, I'm really sorry to hear about your experience at Popeyes. Every guest deserves to be treated kindly, and I'm disappointed that this was not your experience. We take customer service seriously, and your feedback will be addressed with our management team to improve our service quality moving forward. We want to make this right for you, so please fill out this form so that we can follow up directly with you: https://go.momos.com/W3DeI.
Staff member was rude and provided the incorrect order
Business reply on Google
Hi Rachel Stevens, I sincerely apologize for the experience you encountered during your visit. It’s disheartening to hear about the service you received, and I appreciate you bringing this to our attention. We aim for all our team members to provide friendly and respectful service, and I'm sorry that this was not your experience. I will make sure to pass your feedback on to our management team so we can address and improve on these concerns. Thank you for your input, and we hope to have the chance to serve you better in the future.
Staff member was rude and refused to provide missing sauce.
Business reply on Google
Hi Flower Wor, I'm truly sorry to hear about your disappointing experience at our location. We aim to provide excellent service and quality food, and it's clear we fell short in your case. Your feedback regarding the missing sauce and the interactions you had with our staff are concerning, and I appreciate you bringing this to our attention. We will be looking into this matter to ensure our team is providing the respectful and attentive service our customers deserve. Thank you for your input, and we hope you might consider giving us another chance in the future.
The restaurant consistently fails to include all items in mobile orders.
Business reply on Google
Thank you for being a valued customer and for taking the time to share your feedback. We strive to provide the best restaurant experience and are sorry to hear that your visit did not fully meet your expectations. We hope to have the opportunity to serve you better in the future.
The chicken served was undercooked and contained blood near the bone.
Business reply on Google
Thank you for being a valued customer and for taking the time to share your feedback. We strive to provide the best restaurant experience and are sorry to hear that your visit did not fully meet your expectations. We hope to have the opportunity to serve you better in the future.
Incomplete orders and undercooked bloody chicken served to customers.
Business reply on Google
Thank you for being a valued customer and for taking the time to share your feedback. We strive to provide the best restaurant experience and are sorry to hear that your visit did not fully meet your expectations. We hope to have the opportunity to serve you better in the future.
Manager displayed unprofessional behavior and poor customer service.
employee failed to provide requested sauces and utensils
The food received from this location was in a disgusting condition.
Order was stolen and staff failed to provide updates or answer
undercooked chicken and poor quality food preparation
The chicken sandwich was poor quality and the dining area was dirty.
Long wait times and poor management of the service line.