Public Storage
🧰 Other Services · Denver
total experiences
replied on google
Most reported issues
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Experiences
Customer not refunded an administration fee after quick cancellation.
Employee blocked gate, causing damage to customer's car
Storage unit price increased multiple times after initial quote
Card payment system not working, cash not accepted
Storage unit price increased significantly, with added late fees.
Storage unit rent constantly raised; lock changed without notice
Storage unit price hiked almost double after a few months
Business reply on Google
It is discouraging to learn of your experience with us. Your feedback helps us improve.
Automatic payment declined, then business claimed customer was not enrolled
Business reply on Google
Shannon, thank you again for taking the time to reach out to us and share your concern, which we will forward to the team.
Customer's belongings were stolen from a storage unit due to poor security.
Property manager was rude and disrespectful to customer
Customer's storage unit was changed, still waiting for a refund
Customer charged for an extra month after vacating storage unit
Storage unit price tripled over a couple of years
Storage unit broken into, items stolen, conflicting info, and rodent damage.
Paid for storage unit but cannot access it due to a jammed latch
Car damaged by nails in parking lot; storage unit rent increased
Property stolen after lock cut for fire inspection; insurance claim denied
Customer was promised a refund but did not receive it after three months.
Business reply on Google
Hi Makisha, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one and will share this with the management there.
Lost all belongings due to late payment and lack of communication
Gate code disabled twice, denying access to storage unit