Public Storage
🧰 Other Services · Fort Worth
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Inaccurate data entry and failure to provide access to storage unit.
The business fails to answer phone calls or return messages.
Business reply on Google
Corey, we regret to hear that you had this experience with us and will work to improve.
Customer property was stolen and staff showed no empathy
Personal property was burglarized and management provided no assistance.
Manager is frequently unavailable at the front desk during business hours.
Business reply on Google
Hi Keldrick thank you for taking the time to leave us your honest feedback.
poor unit maintenance and unprofessional staff treatment
Business reply on Google
Allison, it is disappointing for us to hear that your experience was anything less than great.
Unreliable truck availability, poor facility maintenance, and excessive rent increases.
Access codes are non-functional and instructions are unclear.
Contract terminated without evidence of a policy violation.
Broken elevator, lack of staff, and significant rent increases.
Business reply on Google
Thanks for contacting us. On occasion, we get tied up helping other Public Storage customers and appreciate your understanding. Please feel free to call ahead to make sure someone is at the front desk as hours may be subject to change. You can also visit publicstorage.com and click ‘Ask Us’ button on the lower right corner to connect with a Virtual Property Manager.
Frequent rate increases, poor cleanliness, and unprofessional staff behavior.
Frequent rate increases and customer lockout from storage unit
Business reply on Google
Hi Catheryn, Thank you for sharing your concerns with us. We understand that a rate increase can feel frustrating. Be advised that our rental rates are subject to change based on location and current market conditions. Please feel free to reach out to the team at your rental location if we may address your concerns further. Thank you for renting with Simply Self Storage.
Climate control is ineffective and storage unit prices have increased significantly.
frequent rate increases and restricted access to facility restrooms
Customer charged fee for returning rental truck four minutes late
Business reply on Google
HI. We are so sorry to read this and apologize for any inconvenience. If you send your account and contact information to help@cubesmart.com we can have someone from our team reach out to you. We look forward to hearing from you soon.