Public Storage
🧰 Other Services · Marietta
total experiences
replied on google
Most reported issues
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Experiences
The facility frequently increases rental rates shortly after move-in.
Business reply on Google
Please accept our apologies for the experience you've had. We value your feedback and would like to address your concerns.
Rat infestation and water leaks in storage units due to gaps.
Business reply on Google
Your feedback is important to us. We apologize for the inconvenience caused by the rat issue at our facility. We will take your suggestions into consideration and work towards improving the situation. Thank you for bringing this to our attention.
Manager exhibited discriminatory behavior and billing system is unreliable.
Business reply on Google
We apologize for the negative experience you had at our facility. We strive to provide excellent customer service and we are disappointed to hear that we fell short in your case. We will address your concerns with our team to ensure better communication and service in the future. If you have any further feedback or questions, please feel free to contact us at customerservice@nsabrands.com
Vehicle was towed due to a lack of human communication.
Business reply on Google
We apologize for any inconvenience you experienced, Blake. Our towing policies are in place to ensure the safety and accessibility of all our customers. Please feel free to contact us at (770) 428-0616 to discuss this matter further.
Poor facility maintenance and unprofessional customer service interactions
Business reply on Google
Thank you for taking time to provide feedback, Lyons. Please provide us with more details by emailing customerservice@nsabrands.com. Don't forget to provide your preferred contact information so that a member of our team can reach out to you. We look forward to improving the customer experience and continuing to work with you. Sincerely, SecurCare Self Storage
Staff was rude and unit availability did not meet customer needs.
Business reply on Google
Thank you for taking time to provide feedback, Greg. If you would like to discuss your concerns further, please email scss-marketing@nsabrands.comand provide your preferred contact information so that a member of our management team may reach out to you.
The management staff is rude and unprofessional.
Business reply on Google
Hi Fosterthewildd. We regret that you had a negative experience with our team, we take all experiences like this very seriously. We've passed your comments along to the Area Manager of this location for review. It's feedback like yours that helps us improve our processes. Thank you for bringing this to our attention. Sincerely, The SecurCare Team
Store refused to accept returns or exchanges for unused boxes.
Business reply on Google
Thank you for your review. We apologize for the inconvenience our return policy may have caused you. We'll pass your comments along to our leadership team for follow up. Thank you again. *Alison
unsecured property access and presence of unauthorized individuals on site
Business reply on Google
Hello Eileen. This matter has been brought to the attention of management and the issue has since been taken care of. We sincerely appreciate you bringing this to our attention. It's feedback like yours that helps us provide a positive SecurCare experience for our customers. Thank you. *Alison
The business repeatedly increases rent prices for long-term customers.
Business reply on Google
Bob, We appreciate your honest feedback, as we are always looking for ways to improve. Here at SecurCare Self Storage, we strive for excellence, and are disappointed to hear that you received anything less. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care. Kellyn
Vehicle blocking access to storage lockers prevents customer use
Business reply on Google
Good Evening, I apologize for any inconvenience that may have been caused during this situation. Thank you for taking the time to leave us an honest review. I will be passing this message along to my leadership team and will get back to you as soon as possible with some information. Thank you again. Kellyn
The storage facility gate was frequently left open.
Business reply on Google
Mark, Mark Riggans, we regret to hear that you had a negative experience with us. Thanks for bringing this matter to our attention. We are always looking for ways to improve here at SecurCare and appreciate your honest feedback. Kellyn
Lack of security at facility led to vehicle break-in and safety concerns.
Business reply on Google
Daniel, We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. It's upsetting to hear that you did not receive the top-notch service we strive to provide. We can assure you that we do not find this type of behavior acceptable. Thank you for letting us know about your recent experience with SecurCare Self Storage. We appreciate you. Kellyn