Public Storage
🧰 Other Services · Portland
total experiences
replied on google
Most reported issues
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Experiences
Rent increased by 40% every six months, damaging merchandise.
Customer forced to move trailer due to unassigned spot, incurring extra cost.
Storage unit price increased three months after rental
Storage unit was covered in rodent droppings and staff was unhelpful
Rodent infestation and damage to belongings in storage unit
Business hours are inconvenient for working customers
Business reply on Google
Thank you for taking the time to comment. We will share this feedback and work to improve.
Owners did not answer door for appointment; customer waited over an hour
Business reply on Google
Tiffany, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Thank you for taking time to share this so we can work to improve.
Storage unit inaccessible, wrong size, and moldy on move-in day
Unit not as described, no refund for admin fee, extra charges.
Business reply on Google
Thanks for bringing this matter to our attention. Your feedback helps us improve and will be reviewed by the team here.
Business refused service due to ID not being a "Real ID
Business reply on Google
Hello DeKoda, Thanks for bringing this matter to our attention. Your feedback helps us improve and will be reviewed by the team here.
Rented unit is smaller than advertised size
Business reply on Google
Hi Brandon, thank you again for taking the time to reach out to us and share your concern, which we will forward to the team.
Unsafe location and poor value for storage unit
Business reply on Google
Hi Marie, thanks for bringing this matter to our attention. Your feedback helps us improve and will be reviewed by the team here.
Storage unit has multiple unresolved maintenance issues and poor service.
Rats destroyed property in unit; charged extra month due to inaccurate move-out steps
Elevator broken for years, preventing access to stored items.
Limited access hours make storage unit inconvenient
Storage unit re-rented and occupied despite customer's active lease.
Items stolen from customer's camper at storage facility
Charged late fee despite auto-pay setup, customer service unhelpful.
Unit sold at auction despite recent payment