Public Storage
🧰 Other Services · Raleigh
total experiences
replied on google
Most reported issues
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Experiences
Inadequate climate control, water leaks, and unexpected price increases.
Property manager was rude and hung up the phone.
mandatory insurance fees and lack of grace period for payments
Significant monthly rent increase and poor facility maintenance
Facility has limited operating hours and requires pavement repairs.
Business reply on Google
Hi Tom, we appreciate your honest feedback, as we are always looking for ways to improve.
The customer was charged more than the advertised promotional rate.
Business reply on Google
Hi Diane, thank you again for taking the time to reach out to us and share your concern, which we will forward to the team.
The storage facility is located in an unsafe environment.
Business reply on Google
Hi Michael, thank you for taking the time to comment. We will share this feedback and work to improve.
Unresponsive staff, facility maintenance issues, and denied insurance claim for damaged…
High costs and lack of lighting or electricity in storage units.
Staff misled customer about mandatory insurance requirements during contract signing.
Unexpected rent increase and refusal to provide refunds for unused time.