Public Storage
🧰 Other Services · Sacramento
total experiences
replied on google
Most reported issues
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Experiences
Management failed to issue a refund for an accidental rental purchase.
Staff lied about lock status and failed to provide ADA accommodations
Storage unit dimensions are smaller than advertised in the contract.
insufficient moving equipment and poor facility accessibility
Business reply on Google
Thank you again for taking the time to reach out to us and share your concern, which we will forward to the team.
The business does not pro-rate rent charges upon move out.
Business reply on Google
Hello Mark, falling short of meeting your expectations is not to the standards we strive to achieve. Thank you providing this information so we can improve upon our services.
Operating hours are too restrictive for late access
Business reply on Google
We regret that you weren't satisfied with your experience and will forward this to the team.
Storage unit was broken into and personal property was stolen
The business frequently increases rental rates for long-term customers.
Office is unstaffed during business hours for customer payments
Staff disclosed private unit information to an unauthorized individual.
Staff member was rude and forced unnecessary lock purchase.