Public Storage
🧰 Other Services · Schaumburg
total experiences
replied on google
Most reported issues
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Experiences
Inaccurate office hours and undisclosed mandatory lock requirement.
office was closed during business hours preventing payment for auction unit
Business reply on Google
We are concerned to hear about the difficulties you experienced when attempting to pay for your auction unit. The office closure and inability to reach our storage specialists represents a service failure that requires immediate attention. We apologize for the inconvenience this situation caused, particularly given the time-sensitive nature of auction payments. If you would like to provide additional details about this incident, one of our storage specialists can assist you via email at customerservice@nsastorage.com.
Climate control is non-functional and facility maintenance is poor.
Business reply on Google
We are disappointed to hear about your experience at iStorage. Please feel free to reach out to us at (847) 499-1188 to discuss your concerns further.
Unauthorized person living in storage unit with manager complicity
Business reply on Google
Your feedback is important to us. We take your concerns seriously and will address them promptly. Please feel free to reach out to us at (847) 716-2250 for further assistance.
Business falsely claims to accept deliveries on Google information page.
Business reply on Google
Please accept our apologies for the confusion regarding the delivery policy. Your feedback is invaluable to us. Thank you for sharing your experience.
Staff unavailable during office hours prevented unit size change
Business reply on Google
Your feedback is important to us. We apologize for the inconvenience you experienced. Please feel free to reach out to us at (847) 716-2250 to discuss your concerns further.
Manager failed to appear for a scheduled onsite appointment.
Business reply on Google
Your concerns are noted, Mohammed. We apologize for the poor customer service you experienced. We will address this issue with our team to ensure it doesn't happen again. Thank you for bringing this to our attention.
insufficient on-site staffing and lack of management decision-making authority
Business reply on Google
Thank you for taking time to provide feedback, Anthony. Please provide us with more details by emailing customerservice@nsabrands.com. Don't forget to provide your preferred contact information so that a member of our team can reach out to you. We look forward to improving the customer experience and continuing to work with you. Sincerely, iStorage
Staff are unavailable and fail to address customer complaints or issues.
Business reply on Google
Thank you for taking time to provide feedback, Milo. If you would like to discuss your concerns further, please email ist-marketing@nsabrands.comand provide your preferred contact information so that a member of our management team may reach out to you.
The business allegedly engages in discriminatory and racist behavior toward customers.
Business reply on Google
Thank you for taking time to provide feedback, Steve. If you would like to discuss your concerns further, please email ist-marketing@nsabrands.comand provide your preferred contact information so that a member of our management team may reach out to you.
Customer was wrongfully charged after vacating unit and denied refund.
Business reply on Google
Thank you for taking time to provide feedback, Omer. If you would like to discuss your concerns further, please email ist-marketing@nsabrands.comand provide your preferred contact information so that a member of our management team may reach out to you.
Staff are consistently unavailable in the office and via phone.
Business reply on Google
Hello Tahj, we are sorry to see that you had a poor experience with us. We take our feedback very seriously, and would appreciate more details so we can continue to improve. If you would reach out to us at feedback@istorage.com it would go a long way to improving our customer experience. Sincerely, The iStorage Team
Facility was unstaffed despite confirmation and online unit sizes were inaccurate.
Business reply on Google
Hello Charles, we are sorry to hear that you have had difficulty while attempting to rent with us. We understand that it can be difficult to try to rent a unit only to find the store is closed. We have made the decision to help our team better balance their work and life, and will consistently prioritize our team when possible. If there is more you would like to let us know, please reach out to us via our website. Sincerely, The iStorage Team
Staff is rarely on site and locks are changed without authorization.
Business reply on Google
Hello Mia, we are sorry to hear that you are struggling with your unit. The only time a member of our team will place an overlock on a unit is in the event that an account becomes delinquent as per the terms of our rental agreement. We are happy to help with any issues that you might have, and would recommend reach out to us at (844) 393-0009 if you have any further questions or concerns. Sincerely, The iStorage Team
Unexpected rent increases and poor communication regarding payment deadlines.
Facility closes early and staff is unavailable for payment processing.
Business reply on Google
Thank you, Elda. We’re glad we were able to assist you with your self-storage needs!
inaccurate website description of storage unit type
Company refused to prorate final month and threatened collections.
The business increased the monthly storage rental fee unexpectedly.
Business reply on Google
Hi Fernando, thank you for sharing your feedback with us. We'd like to discuss your concerns regarding your rate increase in more detail. Can you give us a call at 888-storage?
Monthly rent increased significantly within one year.
Business reply on Google
Hi Amy, thank you for sharing your feedback with us. We'd like to discuss your concerns regarding your rate increase in more detail. Can you give us a call at 888-storage?