Public Storage
🧰 Other Services · Vancouver
total experiences
replied on google
Most reported issues
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Experiences
inability to reach a live person for customer support
The business repeatedly increased rental prices after the initial sign-up.
Business reply on Google
Jennifer, thank you so much for the great review! Our team prides itself on providing the best customer experience, and we look forward to continuing to do so. If there is anything else we can do in the spirit of great customer service, please let us know! Sincerely, Northwest Self Storage
Unexpected rental rate increase of over twenty percent
Business reply on Google
We understand your frustration with the rental increase and trust concerns. Please contact us at (360) 892-2000 to discuss your situation.
The business increased monthly storage rates without providing prior notice.
Business reply on Google
Hello Cynthia. We are sorry to hear about your dissatisfaction. Rates are subject to change due to increases in labor and maintenance costs. It is not an action we take often or lightly, and it is done to provide a better experience for our customers through maintaining and upgrading facilities. For more information on this topic, please see your lease agreement. For further assistance, you can reach us at customerservice@nsabrands.com. Sincerely, Northwest Self Storage
Facility prohibits vehicle maintenance due to liability concerns.