Public Storage
🧰 Other Services · Virginia Beach
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Storage unit infested with mold and rats damaging personal property
Rodent infestation caused damage to stored personal property.
Stored items damaged by water leaks and rodent infestation
Facility has rodent infestation and excessive rent increases.
Facility has a severe rat infestation and security issues.
Storage unit was infested with rat feces and pollen.
The business attempted to increase the monthly storage rate unexpectedly.
Business reply on Google
Hi Bruce, thank you for taking the time to share your feedback. We are disappointed to hear that you did not have a more positive experience with us here.
Customer charged for an extra month after unit closure.
The customer experienced poor service despite positive interactions with specific staff.
Business reply on Google
Hi, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one and will share this with the management there.
The storage unit rental prices are significantly higher than local competitors.
Business reply on Google
Hi Marock, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one and will share this with the management there.
inconvenient gate access and poor site layout cause traffic congestion
Facility leaks and moisture caused significant damage to stored furniture.
Staff harasses customers for spending too much time at storage units.
Unexpected monthly fee increases and excessive additional charges.
The storage facility has a noticeable mold odor.
Stored items damaged by mold and inadequate insurance coverage provided.