Public Storage
🧰 Other Services · Washington
total experiences
replied on google
Most reported issues
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Experiences
Staff failed to secure insurance resulting in significant financial loss.
Significant monthly rental rate increases over a short period.
Monthly storage rental rates increased significantly over one year.
The storage facility has a rat infestation and increased rental fees.
Storage unit prices doubled and the office is frequently unstaffed.
The storage facility has an unresolved rodent infestation.
Unresponsive staff and unexpected account termination with non-refundable fees.
rodent infestation caused damage to stored personal property
Business reply on Google
Hi Nicole, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Thank you for taking time to share this so we can work to improve.
Staff negligence resulted in the loss of stored personal belongings.
Unexpected monthly rate increase and unprofessional staff behavior
Business reply on Google
Shane, we're disappointed to hear of the negative experience you had at our location. We train for positive customer service and will work to address this with the team.
rodent infestation in storage units causing property damage
Business reply on Google
Hi, thanks for bringing this matter to our attention. Your feedback helps us improve and will be reviewed by the team here.
Hidden fees and lack of spare keys for storage units
Climate control is non-functional and facility amenities are inaccessible.
Aggressive upselling and misleading pricing practices for storage unit rentals.
The business made unsolicited early morning sales calls to a prospect.