QDOBA Mexican Eats
🍽️ Restaurants · Baltimore
total experiences
replied on google
Most reported issues
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Experiences
Manager withheld change and inconsistently charged for food items.
Business reply on Google
Hi Carrie, we're sorry to hear you didn't have a great experience with our team. Every visit to QDOBA should be consistent with fantastic service and it sounds like we missed the mark. We'll pass this information internally to ensure that this is fixed moving forward. In the meantime, we'd love to make this right. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1616344812. Thanks, we hope to see you again soon.
Long wait time due to understaffing
Business reply on Google
We're sorry about the wait, Santos Abreliano. You should always expect speedy service at every visit and it sounds like we missed the mark. We'll follow up with the store team and make sure we live up to this standard. In the meantime, we'd love to make this right. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1538423339. Thanks for your loyalty over the years, and we hope to see you again soon.
Cold food and poor customer service from staff
Business reply on Google
Hi Tina, we're sorry to hear your experience wasn't up to our standards. Every visit to QDOBA should be consistent with excellent service and amazing fresh food and it sounds like we missed the mark. We will be letting our local manager know about this so we can fix this going forward. We have an "All-Good Guarantee", meaning that if you don't like what you ordered, bring it back up to the line and we'll remake your item, on us. In the meantime, we'd love to make this right. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1453760131. Thanks, we hope to see you again soon.
A bug was found in the food bowl.
Business reply on Google
Hi Dina, thanks for your review and feedback. Your health, safety, and experience are our top priority, so we’re concerned to hear about this. Can you please email customercare@qdoba.com and reference Google Case #1332258808 so we can learn more?
Staff ignored customers and displayed a poor attitude during service.
Business reply on Google
Hi, we're sorry to hear you didn't have a great experience with our team. Every visit to QDOBA should be consistent with fantastic service, and it sounds like we missed the mark. We'll pass this information off to the manager at our Baltimore store to ensure that this is fixed moving forward. In the meantime, we'd love to make this right. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1312824461. Thanks; we hope to see you again soon.
staff member displayed unprofessional and inappropriate behavior toward customers
Business reply on Google
We're sorry to hear about your experience, Megan. You should always expect great service from everyone at QDOBA. We'll follow up with the store team and make sure we live up to this standard. In the meantime, we'd love to make this right. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1299934515. Thanks; we hope to see you again soon.
employees were screaming and behaving unprofessionally toward customers
Business reply on Google
We're sorry to hear you didn't have a great experience with our Baltimore team, Lindsay. You should expect nothing less than incredible service when you stop in, and it sounds like we missed the mark. We'll follow up with the store manager and make sure we live up to this standard. In the meantime, we'd love to make this right. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1297514813. Thanks, we hope to see you again soon.
Unauthorized charges were made to the customer's bank account.
Staff were rude, store was messy, and equipment was turned off early.
Business reply on Google
Hi Eboni, we know how important it is to get the correct items in your meal and we're sorry to hear that we let you down. You should always expect great service from us and it sounds like we missed the mark. We will forward this to our local team to avoid this moving forward. In the meantime, we'd love to make this right. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1255019754. We hope to see you again soon.
staff failed to acknowledge or serve the customer
Business reply on Google
Hi Jeff, we're sorry to hear you didn't have a great experience with our team. Every visit to QDOBA should be consistent with fantastic service and it sounds like we missed the mark. We'll pass this information off to the manager at our Baltimore store to ensure that this is fixed moving forward. In the meantime, we'd love to make this right. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1248473103. Thank you.
Location closes early with poor staff attitude and low food quality.
Store closed during hours and staff refused to provide paid food
Business reply on Google
Hi Dale, Thanks for your review and feedback. We want all of our guests to have a great experience when they visit, and it sounds like we missed the mark here, and we would like to look into this further. Can you please email us at customercare@qdoba.com and reference Google #1215583027 so we can learn more?
Staff and management struggle with rewards program and menu pricing accuracy.
Business reply on Google
Hi Chenille, thanks for the great feedback! We want to provide amazing service and delicious food so it's nice to hear you had such a great experience during your last visit. We hope to see you again soon!
Staff failed to provide curbside service and ignored customer communication.
Business reply on Google
Hi Brian, we're sorry about the wait and inconvenience. We know you chose curbside pickup for convenience and you should expect nothing less than courteous service and an excellent experience. We will pass this feedback along to the manager, but in the meantime we'd love to make this right. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1130943262. Thanks, we hope to see you again soon.
Order was missing ingredients and manager was rude during complaint
Business reply on Google
We're sorry to hear your recent delivery order experience wasn't up to our standards, Ketan. You should expect nothing less than excellent service and amazing fresh flavors from us. It sounds like we missed the mark at our Baltimore store. We will pass this feedback along to the district manager to ensure that we make this right moving forward. In the meantime, we'd love to make this right. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1089131612. Thanks, we hope to see you again soon.
Staff refused to provide fresh food and exhibited poor customer service.
Business reply on Google
Hi, we're sorry to hear your experience wasn't up to our standards. Every visit to QDOBA should be consistent with excellent service and fresh and flavorful foods, and it sounds like we missed the mark. We will pass this feedback along to the district manager and ensure that we make this right moving forward. In the meantime, we'd love to make this right. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #730216801. Thanks, we hope to see you again soon.
online order was not prepared after a long wait
Business reply on Google
Hi Jack, thanks for your review and feedback. Your health, safety, and experience are our top priority, so we’re concerned to hear about this. Can you please email customercare@qdoba.com and reference Google #1083121161 so we can learn more?
Staff members exhibit rude behavior and poor customer service skills.
Business reply on Google
Hi Nellie, thanks for your review and feedback. We want all of our guests to have a great experience when they visit, and it sounds like we missed the mark here. Can you please reach out to us at customercare@qdoba.com and reference Google #1080013065 so we can learn more?
Manager provided poor service and was rude regarding dietary restrictions.
Business reply on Google
Hi Javen, we're so sorry to hear about your experience at our Baltimore store. You should always be able to count on us for great service at every visit, and it sounds like we missed the mark. We will pass this feedback along to the district manager, but in the meantime we'd love to make this right. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1044690748. Thanks, we hope to see you again soon.
Unprofessional staff, poor service, and discriminatory behavior by the cashier.