QDOBA Mexican Eats
🍽️ Restaurants · Boston
total experiences
replied on google
Most reported issues
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Experiences
Incorrect order, poor food quality, and disrespectful staff.
Business reply on Google
We're sorry to hear you didn't have the best experience with us, Teagyn. We want to make sure we're providing great service and exciting flavors, so we'll reach out to the management to make sure it is up to our standards! We would love to know more what happened and how we can make it up to you. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1530634756. We hope to see you again soon.
The food quality was mediocre compared to other Mexican restaurants.
Business reply on Google
Hi Bernard, we're disappointed to hear about your experience with us. We know you placed your order online for convenience and you should expect nothing less than delicious food and amazing experience. We will pass this feedback along to the manager, but in the meantime we'd love to make this right. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1483165132. Thanks, we hope to serve you again soon.
The business denied the customer access to the restroom facilities.
Business reply on Google
Hi, we're sorry to disappoint you. We want to make sure we're providing amazing experience so we'll reach out to the management to make sure it is up to our standards. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1427967963. We hope to see you again soon.
Small portion size for the price paid
Business reply on Google
We're sorry to hear that we let you down with the amount of ingredients you were expecting, Jack. We will be letting our local manager know about this so we can fix this going forward. We'd love to make it up to you, please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1166567709. Thanks, we hope to see you again soon.
Staff are not wearing masks while preparing food and have poor attitudes.
Business reply on Google
Hi Ellie, thanks for your review and feedback. Your health, safety, and experience are our top priority, so we’re concerned to hear about this. Can you please email customercare@qdoba.com and reference Google Case #1016370166 so we can learn more?
Staff repeatedly prepared incorrect orders and refused to provide replacements.
Business reply on Google
Hi Amy, we're sorry to hear that we let you down. You should always be able to count on us for excellent service and it sounds like we missed the mark. We will forward this to our local team to avoid this moving forward. In the meantime, we'd love to make this right. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1079729892. We hope to see you again soon.
Employee was unable to properly assemble a burrito.
Business reply on Google
Thank you for visiting us, Derek. We want to ensure you always have a 5-star experience at QDOBA. Would you mind reaching out to us at CustomerCare@QDOBA.com and mention Google Case #1051102049 so we can learn about your experience and make it up to you?
Staff failed to understand order and burned the food.
Employee displayed rude behavior and poor customer service.
The chicken in the burrito bowl was served raw.
Four out of five ordered items were prepared incorrectly.