QDOBA Mexican Eats
🍽️ Restaurants · Indianapolis
total experiences
replied on google
Most reported issues
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Experiences
Order arrived missing multiple items and staff provided no assistance.
Business reply on Google
Thank you for bringing this matter to our attention, Beth. We sincerely regret to hear that your delivery order was missing critical items and that your interactions with our staff were unsatisfactory. We hold ourselves to high standards of order efficiency and service. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1683594723 so we can connect with you. We hope to see you again soon.
Staff refused service before the posted closing time.
Business reply on Google
We're sorry about the inconvenience, Patel. You should always expect service during our posted hours. We will be forwarding this information to our local manager to make sure this is fixed moving forward. In the meantime, we'd love to make this right. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1677304609. We hope to see you again soon.
Staff failed to take the order after a ten minute wait.
Business reply on Google
We're sorry to hear you didn't have a great experience with our Indianapolis team, Jv. You should expect nothing less than incredible service when you stop in, and it sounds like we missed the mark. We'll follow up with the store manager and make sure we live up to this standard. In the meantime, we'd love to make this right. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1668907806. Thanks, we hope to see you again soon.
The restaurant was unprepared and lacked menu items during business hours.
Business reply on Google
We're sorry to hear about this experience, Jelisia. You should always expect a great selection of ingredients and excellent service when you stop in and it sounds like we fell short. We will pass this feedback along to the district manager, but in the meantime we'd love to make this right. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1662221613. Thanks, we hope to see you again soon.
Manager verbally abused a customer and threatened them with gang signs.
Business reply on Google
Hi Yu, thanks so much for your review and feedback. We’re not able to discuss anything employment related on this platform, but if you email customercare@qdoba.com and reference Google Case #1614426376 we can look into this for you.
staff ignored customer to prioritize personal phone calls
Business reply on Google
We're sorry to hear about this experience with our team, Jeff. You should always be able to count on us for excellent service and it sounds like we fell short. We will forward this to our local team to avoid this moving forward. In the meantime, we'd love to make this right. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1511765677. We hope to see you again soon.
Manager provided insufficient protein portions for a quesadilla order.
Business reply on Google
We're sorry to hear that we let you down with the amount of ingredients you were expecting, Skylar. We will be letting our local manager know about this so we can fix this going forward. We'd love to make it up to you, please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1483287159. Thank you for bringing this to our attention.
The manager provides small portion sizes and inconsistent pricing policies.
Business reply on Google
We're disappointed to hear we let you down with the amount of ingredients you were expecting, Marquice. You should always expect great service from us at every visit, and it sounds like we fell short. We will be letting our local manager know about this so we can fix this going forward. We'd love to make it up to you, please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1460156337. Thanks, we hope to see you again soon.
Long wait times, poor hygiene practices, and small portion sizes.
Business reply on Google
Hi Michael, we're sorry to hear about your experience. Every visit to QDOBA should be consistent with great service and delicious flavors, and it sounds like we fell short. We'll address this with the store and make sure we live up to this in the future. In the meantime, we'd love to make this right. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1442791367. Thanks, we hope to see you again soon
Customer was overcharged for a smaller portion of food.
Business reply on Google
Hi Lisa, we're sorry to hear about your experience. Every visit to QDOBA should be consistent with great service and delicious flavors, and it sounds like we fell short. We'll address this with the store and make sure we live up to this in the future. In the meantime, we'd love to make this right. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1434990338. Thanks, we hope to see you again soon
staff failed to acknowledge customers waiting at the counter
Business reply on Google
We're sorry to hear you didn't have the best experience with our team, Darrell. You should always expect great service from everyone at QDOBA. We will pass this feedback along to the manager to ensure that this is fixed moving forward. In the meantime, we'd love to make this right. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1404375884. Thanks, we hope to see you again soon.
Staff member displayed poor hygiene and rude behavior toward customers.
Business reply on Google
We hate to disappoint fans like you, Deanna. We want to make sure we're always well-stocked and ready to deliver the best service possible. We will pass this feedback along to the district manager, but in the meantime we'd love to make this right. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1306229598. Thanks, we hope to see you again soon.
Incomplete delivery order and unhelpful staff during resolution attempt.
Business reply on Google
Hi Christopher, we're disappointed to hear that we let you down. We know you chose to order online for convenience, and we want to make sure we've got it running smoothly. You should expect nothing less than great service and experience from us. We will pass this feedback along to the manager, but in the meantime, we'd love to make this right. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1304128312.
Long wait times, poor staff engagement, and unsanitary restaurant conditions.
Business reply on Google
Hi Brenda, we're sorry to hear about this experience. You should always be able to count on us for a great selection of food and speedy service, and our dining area should always be up to our standards. We'll reach out to the store manager and make sure we live up to this in the future. In the meantime, we'd love to make this right. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1302162235. Thanks; we hope to see you again soon.
Staff provided poor service and lacked basic customer greeting etiquette.
Business reply on Google
Hi Matt, we're sorry to hear we let down a fan. You should always expect great service from everyone at QDOBA. We'll follow up with the store team and make sure we live up to this standard. In the meantime, we'd love to make this right. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1290901287. Thanks, and we hope to see you again soon.
Manager refused to clean tables for a customer with a disability.
Business reply on Google
Hi Ms. Davis, Thanks for your review and feedback. We want all of our guests to have a great experience when they visit, and it sounds like we missed the mark here, and we would like to look into this further. Can you please email us at customercare@qdoba.com and reference Google #1255257583 so we can learn more?
The restaurant served overcooked chips with the nachos.
Business reply on Google
We hate to disappoint fans like you, Megg. We're sorry to hear you weren't able to enjoy your nachos. You should always expect to get delicious food at every QDOBA. We have an "All-Good Guarantee", meaning that if you don't like what you ordered, bring it back up to the line and we'll remake your item, on us. In the meantime, we'd love to make this right. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1201091127. Thanks, we hope to see you again soon.
Inconsistent store hours and refusal of service to some customers
Business reply on Google
We hate to disappoint fans like you, Jennifer. We know you placed your order online for convenience and our team should always be ready to assist you during our posted hours. We will pass this feedback along to the Indianapolis store manager, but in the meantime we'd love to make this right. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1190972822. Thank you for your feedback.
Staff displayed poor attitude and failed to provide adequate food portions.
Business reply on Google
Hi, thanks for your review and feedback. Your health, safety, and experience are our top priority, so we’re concerned to hear about this. Can you please email customercare@qdoba.com and reference Google Case #1155143137 so we can learn more?
Online order was delayed by fifty minutes due to poor management.
Business reply on Google
We're sorry for the wait and inconvenience. You should always expect fantastic, speedy service from everyone at QDOBA. We'll follow up with the Indianapolis store team and make sure we live up to this standard. In the meantime, we'd love to make this right. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1145936830. Thanks, we hope to see you again soon.