QDOBA Mexican Eats
🍽️ Restaurants · Milwaukee
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Restaurant accepted order despite lacking ingredients and failed to notify customer.
Business reply on Google
Hi Iza, we're sorry to hear that we were out of the ingredients you love. We should always have the ingredients and we will follow up with the manager to make sure we live up to this. In the meantime, we'd love to make this right. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1702939332. Thanks, we hope to see you again soon.
In-store customers are neglected in favor of delivery app orders.
Business reply on Google
We're sorry to hear you didn't have the best experience with us, Patrick. We want to make sure we're providing efficient service, so we'll reach out to the management to make sure it is up to our standards. In the meantime, please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1683954107. We hope to see you again soon.
Customer charged for unreceived food and unable to obtain a refund.
Business reply on Google
Hi Alyssa, thanks for your review and feedback. Your health, safety, and experience are our top priority, so we’re concerned to hear about this. Can you please email customercare@qdoba.com and reference Google Case #1684700431 so we can learn more?
The burrito fell apart and the food quality was subpar.
Business reply on Google
We love hearing that our team took great care of you, but we are so sorry your burrito fell apart easily, Alexander. We want to get a perfect meal one back in your hands. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1679180562 so we can follow up with you. Thanks, we hope to see you again soon.
In-person customers forced to wait for online order fulfillment
Business reply on Google
We're sorry to hear you didn't have the best experience with us, Eddie. We want to make sure we're providing efficient service, so we'll reach out to the management to make sure it is up to our standards. In the meantime, please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1675013878. We hope to see you again soon.
Staff were rude and yelled at customers in the lobby.
Business reply on Google
We're sorry to hear you didn't have the best experience with our team, Kelz. You should always expect great service from everyone at QDOBA. We will pass this feedback along to the district manager to ensure that we make this right moving forward. In the meantime, we'd love to make this right. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1673315178. Thanks, we hope to see you again soon.
Inaccurate app inventory, small portion sizes, and poor facility cleanliness.
Business reply on Google
Hi Mariah, we're sorry to hear about this experience. You should expect nothing less than deliciously filling food and excellent service when you stop in, and our restaurant should always be up to our standards. We will be letting our local manager know about this so we can fix this going forward. We have an "All-Good Guarantee", meaning that if you don't like what you ordered, bring it back up to the line and we'll remake your item, on us. In the meantime, we'd love to make this right. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1672376021. Thanks, we hope to see you again soon.
poor food quality and unprofessional staff attitude
Business reply on Google
Hi Shatayjha, we're so sorry to hear your experience was not up to our standards. You should always be able to count on us for great service and exciting flavors at every visit. We will pass this feedback along to the district manager, but in the meantime, we'd love to make this right. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1647087635. Thanks, we hope to see you again soon.
Restaurant refused to sell a kids meal without a child present
Business reply on Google
Hi Mira, we're sorry to hear that your visit wasn't a positive one. We strive to provide a great experience for every guest, and we'll pass this information off to the manager at our Milwaukee store to ensure that this is fixed moving forward. In the meantime, we'd love to make this right. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1637857229. Thanks, we hope to see you again soon.
staff failed to acknowledge or assist the customer in a timely manner
Business reply on Google
Hi Alex, we're sorry to hear that your visit wasn't a positive one. We strive to provide a great experience for every fan, and we'll pass this information off to the manager at our store to ensure that this is fixed moving forward. In the meantime, we'd love to make this right. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1615379638. Thanks, we hope to see you again soon.
Incomplete food portion and poor burrito wrapping quality.
Business reply on Google
We're sorry to hear you didn't have a great experience with our team, Afim. You should expect nothing less than incredible service when you stop in, and it sounds like we missed the mark. We'll follow up with the store manager and make sure we live up to this standard. In the meantime, we'd love to make this right. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1595986843. Thanks, we hope to see you again soon.
The food served was cold and had a rancid smell.
Business reply on Google
Hi, thanks for visiting us. We're sorry to hear your experience wasn't up to our standards. Our food is made fresh every day, so we'll reach out to the management to make sure it is up to our standards! We have an "All-Good Guarantee", meaning that if you don't like what you ordered, bring it back up to the line and we'll remake your item, on us. In the meantime, we'd love to make this right. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1564409836. Thanks, we hope to see you again soon.
Poor food quality, rude staff, and safety concerns regarding store environment.
Business reply on Google
Hi Taylor, thanks for your review and feedback. Your health, safety, and experience are our top priority, so we’re concerned to hear about this. Can you please email customercare@qdoba.com and reference Google Case #1546728771 so we can learn more?
Staff displayed rude behavior and the food quality was poor.
Business reply on Google
Hi Gryffondee, we're sorry to hear your experience wasn't up to our standards. Every visit to QDOBA should be consistent with excellent service and amazing fresh flavors and it sounds like we missed the mark. We will be letting our local manager know about this so we can fix this going forward. We have an "All-Good Guarantee", meaning that if you don't like what you ordered, bring it back up to the line and we'll remake your item, on us. In the meantime, we'd love to make this right. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1535699970. Thanks, we hope to see you again soon.
Business closed earlier than the posted operating hours
Business reply on Google
We hate to disappoint fans like you, Jordan. We're sorry to hear you didn't have the best experience with our team. You should always expect great service from everyone at QDOBA. We'll follow up with the store team and make sure we live up to this standard. In the meantime, we'd love to make this right. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #. Thanks, we hope to see you again soon.
The burrito was missing ingredients and poorly packaged.
Business reply on Google
We didn't mean to let you down. We know how important it is to receive your meals exactly as you ordered it properly prepared. We'll pass this information off to the manager at Milwaukee, but in the meantime we'd love to make this right. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1364399102. We hope to see you again soon!
The quesadilla was undercooked and fell apart.
Business reply on Google
This is disappointing to hear, Patrick. Our team should always prepare your meals quickly and properly for an easy and flavorful experience. We'll reach out to the team and make sure we live up to our standards in the future. In the meantime, we'd love to make this right. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1167947869. Thanks for the feedback, we hope to see you again soon.
Staff provided poor service and incorrect portion sizes.
The delivered soup lacked the expected amount of liquid broth.
Inaccurate business hours listed on Google caused wasted trip.