QDOBA Mexican Eats
🍽️ Restaurants · Omaha
total experiences
replied on google
Most reported issues
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Experiences
Poor food quality and incorrect portion sizes for the price paid.
Business reply on Google
Hi Bracks, we're sorry to hear your experience was not up to our standards. You should always be able to count on us for fresh and deliciously filling meals and it sounds like we missed the mark. We will be letting our local manager know about this so we can fix this going forward. We have an "All-Good Guarantee", meaning that if you don't like what you ordered, bring it back up to the line and we'll remake your item, on us. In the meantime, we'd love to make this right for you so please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1509843066. Thanks, we hope to see you again soon.
The nacho chips were stale and the cheese sauce tasted sweet.
Business reply on Google
Hi Veronica, we're sorry to hear your experience was not up to our standards. You should always be able to count on us for fresh and deliciously filling meals at a great value and it sounds like we missed the mark. We will be letting our local manager know about this so we can fix this going forward. We have an "All-Good Guarantee", meaning that if you don't like what you ordered, bring it back up to the line and we'll remake your item, on us. In the meantime, we'd love to make this right for you so please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1469104912. Thanks, we hope to see you again soon.
Employees ignored customers and locked doors during business hours.
Business reply on Google
We're sorry to hear you didn't have the best experience with us, Phillip. We want to make sure we're providing great service, so we'll reach out to the management to make sure it is up to our standards! We would love to know what happened and how we can make it up to you. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1461180205. We hope to see you again soon.
Stale chips and poor quality ingredients served by unfriendly staff.
Business reply on Google
Hi Jas, we're sorry to hear your experience wasn't up to our standards. Every visit to QDOBA should be consistent with excellent service and amazing fresh flavors at the best value, and it sounds like we missed the mark. We will be letting our local manager know about this so we can fix this going forward. We have an "All-Good Guarantee", meaning that if you don't like what you ordered, bring it back up to the line and we'll remake your item, on us. In the meantime, we'd love to make this right. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1419985806. Thank you for bringing this to our attention.
The restaurant counters were dirty and food ingredients were spoiled.
Business reply on Google
Hi James, we're sorry to hear about this experience. You always be able to count on us to provide a great selection of fresh flavors when you stop in, and our dining area should always be up to our standards. We will be letting our local manager know about this so we can fix this going forward. In the meantime, we'd love to make this right. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1410691161. Thanks, we hope to see you again soon.
Manager provided incomplete order and displayed discriminatory behavior toward customer.
Business reply on Google
Hello Sharrell, this is concerning to hear. We don't tolerate any sort of discrimination. Every customer should be treated with dignity and respect. Please reach out to us at CustomerCare@QDOBA.com, referencing Google Case #1315541526 so we can follow up with you.
Staff closed the store early and provided poor customer service.
Business reply on Google
Hi kivi, we're so sorry to hear your experience was not up to our standards. You should always be able to count on us for great service and available ingredients at every visit. We will pass this feedback along to the district manager, but in the meantime, we'd love to make this right. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1368219025. Thanks, we hope to see you again soon.
Business closed early and refused to honor online order pickup
Business reply on Google
We're sorry to hear about this experience, Sean. You should always expect service during our posted hours and it sounds like we fell short. We will be forwarding this information to our local manager to make sure this is fixed moving forward. In the meantime, we'd love to make this right. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1257951499. We hope to see you again soon.
Order was incomplete and staff refused to provide a refund
cleaning chemicals sprayed near exposed food and lack of available ingredients
Business reply on Google
Hi Michael, thanks for your review and feedback. Your health, safety, and experience are our top priority, so we’re concerned to hear about this. Can you please email CustomerCare@QDOBA.com and reference Google Case #1215286497 so we can learn more?
Staff left food sitting out while waiting for fresh ingredients.
Business reply on Google
We're sorry to hear we disappointed you on your first visit to our Omaha store, Morgan. You should always expect a great selection of ingredients and speedy service when you stop in and it sounds like we fell short. We will work with the team to ensure that we make this right moving forward. In the meantime, we'd love to make this right for you so please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1153768955. Thanks, we hope to see you again soon.
Staff mishandled food and prepared the replacement order incorrectly.
Business reply on Google
Hi Kevin, we're so sorry to hear your experience at our Omaha store was not up to our standards. You should always expect excellent service from everyone at QDOBA. We will pass this feedback along to the district manager, but in the meantime, we'd love to make this right. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1138893768. Thanks, we hope to see you again soon.
Staff member was unprofessional and rude regarding mask policy enforcement.
Business reply on Google
We're sorry to hear about this experience with our team, Toby. You should always be able to count on us for great service and it sounds like we fell short. We will forward this to our local team to avoid this moving forward. In the meantime, we'd love to make this right. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1135614464. We hope to see you again soon.
Employees ignored the customer while they were waiting in line
Business reply on Google
We're sorry to hear we're not number 1 for you, John. Every visit to QDOBA should be consistent with great service, and it sounds like we missed the mark. We'll reach out to the team and make sure we live up to our standards in the future. In the meantime, we'd love to make this right. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1124673492. Thanks for the feedback, we hope to see you again soon.
Order was not ready at the scheduled pickup time
Business reply on Google
We're sorry about the wait and inconvenience, Alyssa. You should count on us to quickly provide your food whether you order in-store or through our digital app. We'll circle back to the local manager so we can address this in the future. In the meantime, we'd like to make it up to you. Please contact us at CustomerCare@QDOBA.com, mentioning Google Case #1109175440. We hope you give us another chance to provide you with a 5-star experience.
Incomplete food order and unresponsive customer service support
Business reply on Google
We're sorry to hear your recent delivery order experience wasn't up to our standards, Sagar. You should always be able to rely on us for amazing fresh flavors and excellent service and it sounds like we fell short. We will pass this feedback along to the district manager to ensure that we make this right moving forward. In the meantime, we'd love to make this right. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1088727789. Thanks, we hope to see you again soon.
The burrito portion size was insufficient for the price paid.
Poor food quality and unsanitary staff practices observed.
Customer slipped on wet floor due to lack of warning signs.
Staff refused to honor a coupon and provided rude service.