QDOBA Mexican Eats
🍽️ Restaurants · Philadelphia
total experiences
replied on google
Most reported issues
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Experiences
Refill denied and staff were rude
Business reply on Google
Hi E, we're sorry to hear your experience wasn't up to our standards. You should always be able to count on us for great service and delicious foods and it sounds like we missed the mark. We'll follow up with the store team and make sure we live up to this standard. We have an "All-Good Guarantee", meaning that if you don't like what you ordered, bring it back up to the line and we'll remake your item, on us. In the meantime, we'd love to make this right. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1692290515. Thanks, we hope to see you again soon.
Staff refused to customize nacho cheese placement
Business reply on Google
We're sorry to hear you didn't have a great experience with our Philadelphia team, Laura. You should expect nothing less than incredible service when you stop in, and it sounds like we missed the mark. We'll follow up with the store manager and make sure we live up to this standard. In the meantime, we'd love to make this right. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1687388987. Thanks, we hope to see you again soon.
The food quality was poor and unmemorable.
Business reply on Google
Hi, we're so sorry to hear that you weren't in love with our food. We have an "All-Good Guarantee", meaning that if you don't like what you ordered, bring it back up to the line and we'll remake your item, on us. In the meantime, we'd love to make this right. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1681193735. Thanks, we hope to see you again soon.
Staff handled food without gloves and overcharged for extra rice.
Business reply on Google
Hi Chase, thanks for your review and feedback. Your health, safety, and experience are our top priority, so we’re concerned to hear about this. Pease email customercare@qdoba.com and reference Google Case #1619968247 so we can connect with you.
The portion size was insufficient and customer service was poor.
Business reply on Google
We're sorry to hear about this experience, Justin. You should always be able to count on us for deliciously filling meals and great service and it sounds like we missed the mark. We will work with the team to ensure that we make this right moving forward. In the meantime, we'd love to make this right for you so please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1611352765. Thanks, we hope to see you again soon.
Customer contracted food poisoning after eating a chicken bowl.
Business reply on Google
Mal, thanks for your review and feedback. Your health, safety, and experience are our top priority, so we’re concerned to hear about this. Can you please email customercare@qdoba.com and reference Google Case #1519751547 so we can learn more?
The food quality was poor and the service was unfriendly.
Business reply on Google
Hi Res, we're sorry to hear about this experience. You should expect nothing less than amazing yummy flavors when you stop in, and our dining area should always be up to our standards. We will be letting our local manager know about this so we can fix this going forward. We have an "All-Good Guarantee", meaning that if you don't like what you ordered, bring it back up to the line and we'll remake your item, on us. In the meantime, we'd love to make this right. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1510072128. Thanks, we hope to see you again soon.
employees prioritized personal conversation over serving customers
Business reply on Google
Hi Charles, we're sorry to hear you didn't have a great experience with our team. Every visit to QDOBA should be consistent with fantastic service and it sounds like we missed the mark. We'll pass this information off to the manager at our Philadelphia store to ensure that this is fixed moving forward. In the meantime, we'd love to make this right. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1488805435. Thanks, we hope to see you again soon.
Excessive sauce added to food and slow employee service.
Business reply on Google
Hi David, we're sorry to hear about your experience. Every visit to QDOBA should be consistent with great service and delicious flavors, and it sounds like we fell short. We'll address this with the store and make sure we live up to this in the future. In the meantime, we'd love to make this right. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1434588908. Thanks, we hope to see you again soon
Cook touched hair and skin while wearing food preparation gloves
Business reply on Google
Hi Julie, thanks for your review and feedback. Your health, safety, and experience are our top priority, so we’re concerned to hear about this. Can you please email customercare@qdoba.com and reference Google Case #1368254995 so we can learn more?
Customer experienced food poisoning after eating a chicken bowl.
Business reply on Google
Hi, thanks for your review and feedback. Your health, safety, and experience are our top priority, so we’re concerned to hear about this. Can you please email customercare@qdoba.com and reference Google #1290688389 so we can learn more?