QDOBA Mexican Eats
🍽️ Restaurants · Piscataway
total experiences
replied on google
Most reported issues
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Experiences
Employee was disrespectful and the meat quality was poor.
Business reply on Google
Hi, we're sorry to hear your experience wasn't up to our standards. Every visit to QDOBA should be consistent with excellent service and amazing fresh flavors and it sounds like we missed the mark. We will be letting our local manager know about this so we can fix this going forward. We have an "All-Good Guarantee", meaning that if you don't like what you ordered, bring it back up to the line and we'll remake your item, on us. In the meantime, we'd love to make this right. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1678960264. Thanks, we hope to see you again soon.
The restaurant cancelled the DoorDash order at the last minute.
Business reply on Google
Hi S L, we're disappointed to hear about your experience with us. You should always expect a seamless service from us. We will be contacting the local team to avoid these issues in the future. In the meantime, we'd love to make this right. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1644634129. Thanks, we hope to see you again soon.
The customer was served raw chicken at the restaurant.
Business reply on Google
Hi Avanthi, thanks for your review and feedback. Your health, safety, and experience are our top priority, so we’re concerned to hear about this. Can you please email customercare@qdoba.com and reference Google Case #1639447652 so we can learn more?
Staff failed to prepare order correctly and provided poor service.
Business reply on Google
We appreciate your feedback. We always want to make sure that every penny is worth the satisfaction you have when you eat at QDOBA - it looks like we fell short. We would love to turn this one around. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1616609267. Thanks, we hope to see you again soon.
The burrito and bowl had insufficient portions and poor ingredient balance.
Business reply on Google
Hi Imaan, we're sorry to hear about your experience. It's our goal to provide you with deliciously filling food, and it sounds like we missed the mark. We'll address this with the store and make sure this is fixed moving forward. In the meantime, we'd love to make this right. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1579350092. Thanks, we hope you visit us again.
The food order lacked ingredients and was overpriced.
Business reply on Google
Hi Mansi, we're sorry to hear about your experience. Every visit to QDOBA should be consistent with great service and delicious flavors, and it sounds like we fell short. We'll address this with the store and make sure we live up to this in the future. In the meantime, we'd love to make this right. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1573625581. Thanks, we hope to see you again soon
Poor food quality and incorrect ingredient ratios in orders.
Business reply on Google
Hi Josh, glad the burritos are tasty but we're sorry to hear you weren't satisfied with our serving sizes. You should always expect deliciously filling meals from us. We'll address this with the store. In the meantime, we'd love to make this right. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1520767897. Thanks, we hope to see you again soon.
Staff member was rude when asked for larger portion sizes.
Business reply on Google
We're sorry to hear about this experience, Tima. You should always be able to count on us for deliciously filling meals and great service, and it sounds like we missed the mark. We will work with the team to ensure that we make this right moving forward. In the meantime, we'd love to make this right for you so please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1512766684. Thanks for sharing your feedback.
fountain drink machine was unsanitary and caused physical illness
Business reply on Google
Hi Nicole, thanks for your review and feedback. Your health, safety, and experience are our top priority, so we’re concerned to hear about this. Can you please email customercare@qdoba.com and reference Google Case #1510922926 so we can learn more?
Online order portions were small and food arrived cold.
Business reply on Google
Hi Nataly, we're sorry to hear your experience was not up to our standards. You should always be able to count on us for fresh and deliciously filling meals and it sounds like we missed the mark We will be letting our local manager know about this so we can fix this going forward. We have an "All-Good Guarantee", meaning that if you don't like what you ordered, bring it back up to the line and we'll remake your item, on us. In the meantime, we'd love to make this right for you so please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1499568886. Thanks, we hope to see you again soon.
Incomplete order and refusal of refund by store management
Business reply on Google
Hi Deep Patel, we know how important it is to receive your whole order and we're sorry to hear that we let you down. We will forward this to our local team to avoid this moving forward. In the meantime, we'd love to make this right. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1499471522. We hope to see you again soon.
Staff are lazy and food quality is poor.
Business reply on Google
We're sorry to hear you didn't have the best experience with our team, Ivy. You should always expect great service from everyone at QDOBA. We will pass this feedback along to the district manager to ensure that we make this right moving forward. In the meantime, we'd love to make this right. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1482730927. Thanks, we hope to see you again soon.
excessive wait time and poor staff communication
Business reply on Google
We're sorry about the long wait, Rick. You should always expect friendly and speedy service at every visit and it sounds like we missed the mark. We'll follow up with the store team and make sure we live up to this standard. In the meantime, we'd love to make this right. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1473383044. Thanks, we hope to see you again soon.
The order was missing cheese and queso as requested.
Business reply on Google
Hi Dionte, we're disappointed to hear about your experience with us. Every visit to QDOBA should be consistent with serving the right amount of ingredients to your delicious meal, and it sounds like we are not always meeting this standard. We'll address this with the store and make sure we live up to this in the future. In the meantime, we'd love to make this right. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1463166725. Thanks, we hope to see you again soon!
Staff engaged in discriminatory behavior and provided incorrect food orders.
Business reply on Google
Hello Chirag, this is concerning to hear. We don't tolerate any sort of discrimination. Every customer should be treated with dignity and respect. Please reach out to us at CustomerCare@QDOBA.com, referencing Google Case #1461218831 so we can follow up with you.
Store failed to open at the scheduled time
Business reply on Google
We hate to disappoint fans like you, Moustafa. Every visit to QDOBA should be consistent with great service and delicious flavors, and it sounds like we fell short. We'll address this with the store and make sure we live up to this in the future. In the meantime, we'd love to make this right. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1460321288. Thanks, we hope to see you again soon.
The meal was missing ingredients and had insufficient portion sizes.
Business reply on Google
Hi David, we're sorry to hear your experience was not up to our standards. You should always be able to count on us for properly proportioned and well-prepared meals, and it sounds like we missed the mark. We will be letting our local manager know about this so we can fix this going forward. We have an "All-Good Guarantee", meaning that if you don't like what you ordered, bring it back up to the line and we'll remake your item, on us. In the meantime, we'd love to make this right for you so please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1459360390. Thanks, we hope to see you again soon.
The food served is consistently bland and prepared incorrectly.
Business reply on Google
Hi Sachin, we're sorry to hear your meal wasn't up to our standards. Our food is made fresh every day, so we'll reach out to the management to fix this moving forward! We have an "All-Good Guarantee", meaning that if you don't like what you ordered, bring it back up to the line and we'll remake your item, on us. In the meantime, we'd love to make this right. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1453141700. Thanks, we hope to see you again soon.
Staff are rude, discriminatory, and provide incorrect food portions.
Business reply on Google
Hello Alanna, this is concerning to hear. We don't tolerate any sort of discrimination. Every customer should be treated with dignity and respect. Please reach out to us at CustomerCare@QDOBA.com, referencing Google Case #1441561707 so we can follow up with you.
Staff member used aggressive and threatening language toward a customer.
Business reply on Google
We're sorry to hear you didn't have the best experience with our team, Yair. You should always expect great service from everyone at QDOBA. We will pass this feedback along to the district manager to ensure that we make this right moving forward. In the meantime, we'd love to make this right. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1437344611. Thanks, we hope to see you again soon.