QDOBA Mexican Eats
🍽️ Restaurants · Secaucus
total experiences
replied on google
Most reported issues
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Experiences
Unfriendly staff, discriminatory behavior, poor portions, and undercooked food.
Business reply on Google
Hello Ritu, this is concerning to hear. We don't tolerate any sort of discrimination. Every customer should be treated with dignity and respect. Please reach out to us at CustomerCare@QDOBA.com, referencing Google Case #1706565751 so we can follow up with you.
Staff failed to include items and refused to reheat the meal.
Business reply on Google
Hi Gabriel, we know how important it is to receive the right items in your meal and experience top-notch service from our team - we're sorry to hear that we let you down. You should always expect accurate service from us and it sounds like we missed the mark. We will forward this to our local team to avoid this moving forward. In the meantime, we'd love to make this right. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1705685102. We hope to see you again soon.
Unfriendly staff and cold food resulted in a wasted meal.
Business reply on Google
Hi Kim, we're sorry to hear about this experience. You should expect nothing less than exciting flavors and excellent service when you stop in, and it sounds like we fell short. We'll follow up with the store team and make sure we live up to this standard. In the meantime, we'd love to make this right. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1688958040. Thanks, we hope to see you again soon.
The food was stale and many ingredients were unavailable.
Business reply on Google
We're sorry to hear this, Abhishek. You should always expect a great selection of ingredients and amazing fresh flavors from us, and it sounds like we fell short. We will be letting our local manager know about this so we can fix this going forward. We have an "All-Good Guarantee", meaning that if you don't like what you ordered, bring it back up to the line and we'll remake your item, on us. In the meantime, we'd love to make this right. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1676967284. Thanks, we hope to see you again soon.
Manager provided small portions and attempted to charge for extra rice.
Business reply on Google
We are very sorry to hear that your recent visit was so disappointing, Saurabh. We pride ourselves on generous portions served with a smile, and it’s clear we missed the mark. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1670290634 so we can follow up with you. Thanks, we hope to see you again soon.
Employee failed to fill taco shells correctly during food preparation.
Business reply on Google
We're sorry to hear about this experience, Aidan. You should always be able to count on us for deliciously filling meals and great service and it sounds like we missed the mark. We will work with the team to ensure that we make this right moving forward. In the meantime, we'd love to make this right for you so please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1599121048. Thanks, we hope to see you again soon.
The business uses deceptive marketing practices and serves plain food.
Business reply on Google
We're sorry for any confusion or disappointment during your visit. It’s important to us that our promotions are transparent and our food is anything but plain. We'd like to investigate this further. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1580101709. Thanks, we hope to see you again soon.
Order cancelled and reward points were not returned to account.
Business reply on Google
We're sorry to hear you didn't have a great experience with our Secaucus team, Holin. You should expect nothing less than incredible service when you stop in, and it sounds like we missed the mark. We'll follow up with the store manager and make sure we live up to this standard. In the meantime, we'd love to make this right. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1582818715. Thanks, we hope to see you again soon.
staff ignored customers and made an offensive gesture
Business reply on Google
Thanks for the review. We're glad to hear you enjoyed your last visit to QDOBA. We hope to see you again soon for more flavorful experiences!
The order was missing more than half of the items.
Business reply on Google
Hi Barbara, we know how important it is to get the correct items in your meal and we're sorry to hear that we let you down. We will forward this to our local team to avoid this moving forward. In the meantime, we'd love to make this right. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1579717259. We hope to see you again soon.
Food was bland and the order was incorrect.
Business reply on Google
Hi, we want to make sure we are providing delicious food and that you get exactly what you ordered. We're sorry to hear that we let you down. We will forward this to our local team to avoid this moving forward. In the meantime, we'd love to make this right. Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1576164109. We hope to see you again soon.
Employee provided an insufficient portion size for the price paid.
Business reply on Google
We're sorry to hear that we let you down with the amount of ingredients you were expecting, Darneli. We will be letting our local manager know about this so we can fix this going forward. We'd love to make it up to you, please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1554710036. Thanks, we hope to see you again soon.
The order was missing the requested additional protein item.
Business reply on Google
We're sorry to hear about this experience, Aimee. You should always be able to count on us for deliciously filling meals and accurate service and it sounds like we missed the mark. We will work with the team to ensure that we make this right moving forward. In the meantime, we'd love to make this right for you so please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1552300092. Thanks, we hope to see you again soon.
The restaurant serves smaller portion sizes than expected.
Business reply on Google
We're sorry to hear that we let you down with the amount of ingredients you were expecting. We will be letting our local manager know about this so we can fix this going forward. We'd love to make it up to you, please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1552300120. Thanks, we hope to see you again soon.