Quality Inn & Suites Biloxi - Ocean Springs
🏨 Hotels & Travel · Biloxi
total experiences
replied on google
Most reported issues
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Experiences
The hotel bathroom was not cleaned after the previous guest.
Room had urine odor and exposed electrical wiring hazards.
Business reply on Google
Mama you used our room so we did refund the 2nd night and your room deposit sorry you are so upset but we sold out for 4 nights in a row and you are the only 1 to complain
The room had a foul odor and items were stolen.
Management provides unprofessional responses to customer reviews.
Business reply on Google
If you didn't stay why would you do a review we are under new management and have changed a lot of things why would you assume everything is the same without coming here to see
room contains damaged ceiling lights and stained or dirty linens
Business reply on Google
Thank you for taking the time to give us a review this is not our normal practice and if you had issues with you why didn't you report it to the front desk so we could get someone to address it or get you in a different room
Staff falsely accused guests of theft and provided poor room maintenance.
Business reply on Google
I am so sorry you experienced this kind of treatment it isn't our practice to do this and as I check our our records I don't see you listed as a guest staying with us
Excessive noise and unprofessional management response during stay
Hotel refused pet policy and denied refund for prepaid room.
Business reply on Google
Hi We already refund your fund to online you need to talk to them regarding refund
room had mold smell and deposit refund policy was misleading
Room was unsanitary with pests and poor quality breakfast food.
room fixtures are falling and potential mold is present
Unsanitary room conditions and lack of staff availability at check-in.
The hotel room had a cigarette odor and insect infestation.
room had mildew smell, water leak, and bed bug infestation
Business reply on Google
Hi First of all none of our room has a water leak or mildew also you never came to front desk to let anyone knows regarding room issue also our property has no box spring so there is no bed bugs issue let me know your room # and email address we can sent you orkin pest control report Thank you Quality inn and suites
Staff exhibited discriminatory behavior and the facility had a mildew odor.
Business reply on Google
Thank you for your review but this is not true we did not say anything front of any guest also we have sign breakfast for dine in only and you was taking to room i just told you regarding that also we do not have any mold in our room, if our room is bed you made reservation for same room and stay extra night that time you did not complained for anything, also do not blame us for racist we are not racist at all Thank you for your review Quality inn & Suites
denied refund, poor cleanliness, and presence of bugs in room
Business reply on Google
Hi Thank you for your review, but you made prepidd reservation online i do not know which web site so if they took your insurance money we have nothing to do also we did explained to you that you need to cancel reservation with website you make your reservtion, also when you stay you never had any problem in room also in breakfast we serve more then brand required also soup you talking but was gravy for busicuit this is # 1 brand in america chefmate gravy also everything in this hotel is brand new we just open as a quality inn and suites so before you blamed on any race that they did not help you out this is not right thank you for your stay & review
Room was dirty with blood stains and mildew smell
The hotel room was dirty and had broken plumbing fixtures.
The hotel room bathroom was unsanitary and staff were dismissive.
The hotel has a severe cockroach infestation and is very dirty.