Quality Inn & Suites Cincinnati Sharonville
🏨 Hotels & Travel · Cincinnati
total experiences
replied on google
Most reported issues
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Experiences
hotel staff failed to answer phone calls regarding reservation cancellation
Business reply on Google
Dear Guest, We regret to hear about the difficulty you experienced while trying to reach our property regarding your reservation. We understand how frustrating it can be when communication is not timely, and we apologize for the inconvenience this caused. Your feedback regarding phone responsiveness has been shared with our management team for review and improvement. We appreciate you bringing this matter to our attention and hope to have the opportunity to provide a better experience in the future.
Poor customer service, room maintenance issues, and inadequate hotel amenities.
hotel rooms and pool were dirty with mold present
Business reply on Google
Dear Guest, We sincerely apologise for the experience you and your family had during your stay. The issues you described with the cleanliness of the rooms, the pool, and the presence of mould are unacceptable and do not meet the standards we expect. Your concerns have been shared immediately with our management and maintenance teams to address these matters. We understand how upsetting this must have been, and we truly appreciate you bringing it to our attention. We hope to have the opportunity to provide a much-improved experience in the future.
Staff made unprofessional assumptions and refused to verify guest reservations.
Business reply on Google
Dear Guest, We sincerely apologise for the experience you had with our front desk team. We understand the frustration caused by the misunderstanding and assure you that this matter will be reviewed with management to prevent future occurrences. We appreciate your feedback and will work towards improving our communication and service. Thank you for bringing this to our attention.
The hotel rooms and hallways are dirty and smell unpleasant.
Business reply on Google
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the issues you experienced during your stay, as this is not the standard we aim to uphold. We will share your concerns with our team to address the cleanliness and comfort of the rooms. We appreciate your kind words about our staff and will continue working to improve our services.
The hotel room was not cleaned properly before arrival.
Unprofessional staff, poor room cleanliness, and unreasonable food policies.
Business reply on Google
Dear Guest. I want to extend my sincere apologies for the numerous issues you experienced during your stay. This is certainly not the level of service we strive for, and I'm truly sorry for the inconvenience and discomfort it caused you. Your detailed feedback is valuable, and I assure you we will address each of these concerns with the utmost urgency. Rest assured that this is not representative of the standard we aim to provide. I'm grateful for your patience and understanding, and I hope you will consider giving us another chance to exceed your expectations in the future.
Housekeeping staff allegedly stole expensive clothing items from the guest room.
Business reply on Google
Dear Guest, Thank you for bringing this serious concern to our attention. We are truly sorry to hear about your experience, as this is not acceptable and does not reflect our standards. Your comments have been escalated to senior management for immediate review and investigation. We appreciate your feedback and regret the distress this situation caused during your stay.
The hotel parking lot and interior were extremely dirty and unmaintained.
The hotel room was dirty and in a state of disrepair.
The hotel room was dirty and contained blood-stained bed sheets.
Room furniture and pool area were dirty and in poor condition.
Poor room maintenance and restrictive towel and washcloth policies.
unresolved no-show fee dispute and locked loyalty account
Business reply on Google
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Cincinnati Sharonville. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. I am deeply sorry that your account has been locked but I am unable to locate your reservation. So if you give your number or reply to this email, we can talk about solving this problem. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Falguni Patel
Room locks, phone, and internet connectivity were non-functional during the stay.
Poor room maintenance, limited breakfast hours, and unprofessional front desk staff.
hotel failed to provide sufficient towels and requested bedding
Poor breakfast quality, rude staff, and unauthorized individuals in the hallways.
Room contained toenail clippings and experienced excessive noise from neighbors.
Business reply on Google
Dear Sam, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Cincinnati Sharonville. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. I am personally deeply sorry about Guests that were on 3rd floor right above your room. Our night clerk did inform them about Hotel Policies and kept telling them to quite down. I also briefly talked to your Mom when she was leaving and try to explain to her and apologized to her. Again I am extremely sorry that you didn't get rest before full day of work. Your satisfaction is important to us as a valued Diamond Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Falguni Patel
Lack of heat, inadequate breakfast, and unsanitary room amenities.