Quality Inn Colorado Springs South
🏨 Hotels & Travel · Colorado Springs
total experiences
replied on google
Most reported issues
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Experiences
The hotel room was extremely filthy and poorly maintained.
The non-smoking room smelled of smoke and the hot tub malfunctioned.
customer was unfairly charged for damaged linens
Housekeeper entered the room without knocking before checkout time.
Unsanitary room conditions and refusal to provide a refund
Incorrect room assignment and unauthorized billing discrepancies
The hotel provided a room with a urine-stained mattress.
Room amenities and pool facilities were poorly maintained and unclean.
The hotel room was dirty and had an unpleasant odor.
hotel failed to provide requested ADA accessible room
unauthorized charges for alleged smoking in the hotel room
unauthorized smoking charges and concerns regarding hotel safety and environment
Business reply on Google
Dear Amy, Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. However, we would like to address several important concerns mentioned in your review. First and foremost, we are a **100% smoke-free hotel**, and we take violations of this policy very seriously. Smoking inside a guest room poses health and safety risks for all guests and staff. During your stay, our housekeeping and management teams found evidence consistent with smoking in the room, including a **plastic bag covering the smoke detector**, which is a **serious safety hazard** and a direct violation of fire safety regulations. Tampering with safety equipment such as smoke detectors is not only dangerous but also against hotel and fire code policies. While we understand that burnt popcorn can create a strong odor, the determination of smoking was not made lightly or based solely on scent. Multiple team members, including management, confirmed the presence of smoke odor and physical signs of tampering. Regarding the charges, they were applied according to our posted non-smoking policy and reflect standard fees for cleaning and smoke remediation. A
Room amenities were outdated, malfunctioning, and caused flooding in the bathroom.
malfunctioning room key cards and lack of provided drinking water
Front desk staff was unprofessional and rude regarding room key issues.
Unsanitary room conditions and security concerns regarding unauthorized individuals in…
Poor lighting and safety concerns in the hotel area.
Hotel rooms were dirty, smelly, and had sticky carpets.
Broken door handle, dirty room, no hot water, and poor management.
Business reply on Google
Hi Janean, Allow me to apologize once again for the inconveniences that you experienced. As I mentioned on our previous phone conversation, should the door handle issue or the bleach smell would have been brought up to our attention upon check in at 2:43pm, it would have given us the opportunity to transition you to a different room. In reference to the highway noise and the services provided to the surrounding businesses, unfortunately that is out of our control. Lastly, I can understand the frustration in reference to the hot water which was delayed. You mentioned that by 6am the hot water was running fine in your room. However, due to the inconvenience I did offer you the options of 50% off your room rate or 5,000 choice privilege points added to your rewards account. Instead, you decided to decline both options. I understand and respect your decision in not giving us a second chance in staying with us in the future. Hopefully, this does not affect your decision in providing other Choice Hotels the opportunity of a new experience. Should you change your mind about receiving the compensations I offered previously, please give me a call in order to apply it to your account. Thank
Hotel room was dirty, damaged, and staff were unhelpful.