Quality Inn & Suites Vancouver - Hazel Dell
🏨 Hotels & Travel · Vancouver
total experiences
replied on google
Most reported issues
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Experiences
The hotel room had a strong odor of pets and chemicals.
Business reply on Google
Hello Carlos! We wanted to thank you for staying with us and appreciate your feedback. We hope to see you again and we can take the opportunity to provide a better experience.
Uncomfortable beds, broken air conditioning, and unresponsive front desk staff.
Staff provided false information and closed breakfast service early.
unauthorized charges and poor customer service communication
unauthorized charges and failure to return security deposit
Business reply on Google
Hello Kelsey! We wanted to reach out and firstly thank you for staying with us. Unfortunately, upon checking the room after check-out, it was discovered that there had been smoking in the room with the smoke detector covered. Not only is this against the policies that you signed and agreed to, this is also an extreme fire hazard. Upon signing agreement, this does allow us to charge for smoking in the room as it takes longer and more resources to clean and get rid of odors. Regarding front desk hanging up, we will definitely discuss this with them how to better handle future situations such as this. For any further questions or concerns please feel free to reach out. Thank you.
Staff member was rude and unprofessional toward the customer and children.
Staff ignored privacy request and provided poor breakfast quality
Employee harassed guests and appeared to be under the influence.
Housekeeping allegedly stole a personal item left in the hotel room.
Inaccurate room reservations and poor staff service with dirty room conditions.
unauthorized triple charges and excessive noise disturbances from other guests
Unsanitary room conditions and disruptive noise leading to police intervention.
Staff member acted aggressively toward children and provided poor breakfast quality.
Unsafe environment and unhelpful staff response to guest security concerns.
Long check-in delays, poor communication, and room assignment errors.
Hotel failed to honor online reservation price and provided poor service.
The hotel room was unsanitary with strong odors and dirty linens.
Unauthorized charges and rude staff behavior at the hotel
Room had chemical odor, faulty heater, thin blankets, and poor television signal.
Hotel lacks elevator, has poor cleanliness, noise issues, and rude staff.