Real Retro
💻 Tech Services · San Antonio
total experiences
replied on google
Most reported issues
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Experiences
The customer service representative was rude and unprofessional during the call.
Business reply on Google
We tried to make contact with you to explain, I called and sent an IM. I listened to the call. Our phone showed "Spam" when you called and she thought you were a telemarketer. We are sorry for the misunderstanding and would be very thankful if you give us another try.
Staff followed and monitored customers suspiciously throughout the shop.
Business reply on Google
Hey Maxine. Thanks for the feedback! Yeah, that sucks...we have a ton of issues with theft and yes we are on "alert" alot. We hate it! We wish we could just be chill...if you saw all the issues we have, it would be clear why we are on alert. I will say, we are seriously sorry anytime we have to watch people so closely who are just there to shop. My name is Adrian and I am the owner. If you give us another chance, introduce yourself to me and I can ensure we lighten up when you come in.
Staff member was rude and harassed the customer while shopping.
Business reply on Google
Hi Katie. Sorry you had a poor experience at our store. We watch all of our customers regardless of what sort of bag they have, you would too if you owned a store like ours. All of our items have prices and signs so it does get a little old when people cant read for themselves. Have a super day!
Loud music and uncomfortable staff interactions with high pricing.
Business reply on Google
We really do work hard to make Real Retro a special place. We are sorry you felt this way.
staff physically grabbed customer and followed them due to theft suspicion
Business reply on Google
Hi. I am the man who you are referring to. I was simply trying to help you by getting a bag started. We are a bigger store and I did not know another employee asked to hold your items. At the time you seemed fine with our interaction and we both smiled and laughed when I joked "now you will have more room in your hands to buy more" It is unfortunate that you took this jesture in a negative way, as we were simply trying to be helpful. It is true, we deal with alot of theft and we have to remain alert to that, this was not the case...we were just trying to help you.