Red Lobster
🍽️ Restaurants · Albuquerque
total experiences
replied on google
Most reported issues
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Experiences
Staff ignored customers and failed to prepare the pickup order timely.
Business reply on Google
Hi, Aaliyah. We're sorry to hear you had a bad experience at our restaurant, and we'd like a chance to make it right. Please share more details by sending our team a private message on Facebook, including the location you ordered from, details of your experience, and reference GC082526C. We personally review each message and will follow up with you directly. Thank you! www.facebook.com/redlobster/
Poor food quality and neglectful service from the waitstaff
Business reply on Google
Our goal is to provide a 5-star seafood experience, and we apologize for letting you down, Len. If you'd like a follow-up regarding your visit to Red Lobster, please send us a private message on Facebook. Please include the location you ordered from, details of your experience, and reference GC081726C. www.facebook.com/redlobster/ Thank you!
Long wait times for table, service, and food which arrived cold.
Business reply on Google
Hi Lola Quince, thank you for reaching out. We're sorry for your wait time. We will share your feedback with our management team. If you'd like a member of our guest relations team to reach out to you directly, please send us a private message on Facebook. Please include the location you ordered from, details of your experience, and reference GC080126C. www.facebook.com/redlobster/ Thank you!
Staff member displayed rude attitude during carryout order process.
Business reply on Google
We are disappointed to know that you didn’t receive the seafood experience that you’d expect from our Red Lobster team. Would you send us a private message directly on Facebook? Please include the location you ordered from, details of your experience, and reference GC072726C. www.facebook.com/redlobster/ Thank you!
Excessive wait time for meal preparation and cold side dishes.
Business reply on Google
Hi, Thomas. We're sorry you were unsatisfied with your meal at our restaurant, and we'd like to learn how we can make this better. Would you please send us a private message on Facebook? Please include the location you ordered from, details of your experience, and reference GC072326C. www.facebook.com/redlobster/ Thank you!
Excessive wait times and improperly cooked, unsafe seafood served.
Business reply on Google
Hi, Terri. We're troubled to hear this, and we'd like to follow up with you directly. Would you please send our team a private message on Facebook to tell us more about your experience? So we know the feedback is from you, please include the location you ordered from, details of your experience, and reference GC071826C. www.facebook.com/redlobster/ Thank you!
The restaurant had poor hygiene, sticky surfaces, and low quality food.
Business reply on Google
We’re concerned to learn that you had a disappointing seafood experience while visiting Red Lobster, and our team would like to follow up directly. Please send us a private message on Facebook including the location you ordered from, details of your experience, and reference GC071426C. www.facebook.com/redlobster/ Thank you!
staff provided poor service and lied to a delivery customer
Business reply on Google
Hi Tyrone, we're sorry to learn about your disappointing experience at our restaurant. We'd like to personally follow up with you to find out how we can improve. Please share more details by sending our team a private message on Facebook, including the location you ordered from, details of your experience, and reference GC071426C. www.facebook.com/redlobster/ Thank you!
Unprofessional staff member brought child to work and ignored customers.
Business reply on Google
Our goal is to provide a 5-star seafood experience, and we apologize for letting you down, Margarita. If you'd like a follow-up regarding your visit to Red Lobster, please send us a private message on Facebook. Please include the location you ordered from, details of your experience, and reference GC062726C. www.facebook.com/redlobster/ Thank you!
Excessive wait times for service, drinks, food, and the final check.
Business reply on Google
We are disappointed to know that you didn’t receive the seafood experience that you’d expect from our Red Lobster team. Would you send us a private message directly on Facebook? Please include the location you ordered from, details of your experience, and reference GC052326C. www.facebook.com/redlobster/ Thank you!
The server provided poor service during the dining experience.
Poor food quality, presence of hair, and inadequate service provided.
Business reply on Google
Hi, Curtis. We're troubled to hear this, and we'd like to follow up with you directly. Would you please send our team a private message on Facebook to tell us more about your experience? So we know the feedback is from you, please include the location you ordered from, details of your experience, and reference GC050526C. www.facebook.com/redlobster/ Thank you!
Long wait time despite an empty restaurant and available staff.
Business reply on Google
Hi, Antonio. We’re so sorry to hear this, and we hope you will give us another chance. Would you please send us a private message on Facebook? Please include the location you ordered from, details of your experience, and reference GC050126C. www.facebook.com/redlobster/ Thank you!
The food was served cold and experienced long wait times.
Business reply on Google
We are disappointed to know that you didn’t receive the seafood experience that you’d expect from our Red Lobster team. Would you send us a private message directly on Facebook? Please include the location you ordered from, details of your experience, and reference GC042726C. www.facebook.com/redlobster/ Thank you!
coupon discount was not applied and service was slow
Business reply on Google
We're sorry you were unsatisfied with your experience, and our team would like to learn more so that we can prevent these mistakes in the future. Please send us a private message on Facebook with the location you ordered from, details of your experience, and reference GC040726C. www.facebook.com/redlobster/ Thank you!
customers were ignored by staff and received no service
Business reply on Google
Hi Tara, we're sorry to learn about your disappointing experience at our restaurant. We'd like to personally follow up with you to find out how we can improve. Please share more details by sending our team a private message on Facebook, including the location you ordered from, details of your experience, and reference GC031726C. www.facebook.com/redlobster/ Thank you!
Order was never delivered and refund was denied by the restaurant
Business reply on Google
We are disappointed to know that you didn’t receive the seafood experience that you’d expect from our Red Lobster team. Would you send us a private message directly on Facebook? Please include the location you ordered from, details of your experience, and reference GC030326C. www.facebook.com/redlobster/ Thank you!
Multiple service failures and poor food quality during the meal.
Business reply on Google
Hi, Mike. We're sorry you were unsatisfied with your meal at our restaurant, and we'd like to learn how we can make this better. Would you please send us a private message on Facebook? Please include the location you ordered from, details of your experience, and reference GC030226C. www.facebook.com/redlobster/ Thank you!
hair found in a smoothie ordered for takeout
Business reply on Google
Hi, Mary. We're troubled to hear this, and we'd like to follow up with you directly. Would you please send our team a private message on Facebook to tell us more about your experience? So we know the feedback is from you, please include the location you ordered from, details of your experience, and reference GC013126C. www.facebook.com/redlobster/ Thank you!
customers waited thirty minutes without being served by any staff
Business reply on Google
We are disappointed to know that you didn’t receive the seafood experience that you’d expect from our Red Lobster team. Would you send us a private message directly on Facebook? Please include the location you ordered from, details of your experience, and reference GC122525C. www.facebook.com/redlobster/ Thank you!