Red Lobster
🍽️ Restaurants · Aurora
total experiences
replied on google
Most reported issues
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Experiences
Order was given to wrong customer and food arrived cold
Business reply on Google
Hi, Esme. We're sorry you were unsatisfied with your meal at our restaurant, and we'd like to learn how we can make this better. Would you please send us a private message on Facebook? Please include the location you ordered from, details of your experience, and reference GC013126C. www.facebook.com/redlobster/ Thank you!
Server altered the tip amount on the receipt after the customer left.
Business reply on Google
We are sorry to hear your experience at our restaurant didn’t live up to your expectations. Would you please reach out to us by sending a private message directly on Facebook? Please include the location you were visiting, details of your experience, and reference GC103025C. www.facebook.com/redlobster/ Thank you!
Bartender intentionally served drinks with little to no alcohol.
Business reply on Google
We are sorry to hear your experience at our restaurant didn’t live up to your expectations. Would you please reach out to us by sending a private message directly on Facebook? Please include the location you were visiting, details of your experience, and reference GC081625C. www.facebook.com/redlobster/ Thank you!
The lobster served at the restaurant is consistently undercooked.
Business reply on Google
Hi, Lauren. We're sorry you were unsatisfied with your meal at Red Lobster, and we'd like to learn how we can make this better. Please send our team a private message on Facebook including the location visited, details of your experience, and reference GC080425C. www.facebook.com/redlobster/ Thank you.
Overpriced food with poor quality and dry biscuits.
Business reply on Google
Hi Sonia, we’re sorry to hear about your experience. Your feedback is important to us, and we strive to provide quality dishes. We'll address your concerns about the mushrooms and biscuits with our team to ensure improvements. We hope you’ll consider giving us another chance.
Poor food quality, overpriced wine, and unclean restaurant environment.
Business reply on Google
The rating you provided for our Aurora Red Lobster team is concerning to us, JoAnn, and we'd like to follow up directly regarding your unsatisfactory seafood experience. Please send us a private message on Facebook with the location you ordered from, details of your experience, and reference GM092924T. www.facebook.com/redlobster/ Thank you!
Kitchen closed early preventing the completion of the meal order.
Business reply on Google
stevie! A less than stellar seafood experience is NOT what we'd expect from our Aurora Red Lobster and we'd like to follow up with you personally. Please send our team a private message on Facebook including the location visited, details of your experience, and reference GM070524E. www.facebook.com/redlobster/ Thank you!
excessive wait times and unclean dining tables
Business reply on Google
The rating you provided for our Aurora Red Lobster team is concerning to us, Jeri, and we'd like to follow up directly regarding your unsatisfactory seafood experience. Please send us a private message on Facebook with the location you ordered from, details of your experience, and reference GM060224T. www.facebook.com/redlobster/ Thank you!
The restaurant served food and drinks using unwashed, contaminated utensils.
Business reply on Google
Richard! A less than stellar seafood experience is NOT what we'd expect from our Aurora Red Lobster and we'd like to follow up with you personally. Please send our team a private message on Facebook including the location visited, details of your experience, and reference GM031124A. www.facebook.com/redlobster/ Thank you!
Server had an offensive body odor during the meal.
Business reply on Google
Hi,Victor Cruz. We're sorry to hear you had a bad experience at our Aurora restaurant and we'd like a chance to make it right. Please share more details by sending our team a private message on Facebook including the location you ordered from, details of your experience, and reference GM021523A. We personally review each message and will follow up with you directly. Thank you! www.facebook.com/redlobster/
Staff pressured customers to leave well before the restaurant closing time.
Business reply on Google
The rating you provided for our Aurora Red Lobster team is concerning to us, Caleb. If you’d like to provide more details regarding your unsatisfactory seafood experience, we’d appreciate it! Please send us a private message on Facebook. Please include the location you ordered from, details of your experience, and reference GM11423K. www.facebook.com/redlobster/ Thank you!
The lobster portion size was smaller than expected for the price.
Business reply on Google
We’re concerned to learn that you had a disappointing seafood experience while visiting our Aurora Red Lobster restaurant, Dana. If you’d like to reach out to our team regarding your visit, please send us a private message on Facebook. Please include the location you ordered from, details of your experience, and reference GM43023B. www.facebook.com/redlobster/ Thank you!
Poor service and low quality food at high prices.
Business reply on Google
Olivia – we are sorry to hear you had an unpleasant experience at our Aurora Red Lobster restaurant and we’d like the chance to make your next visit a 5-star seafood experience! If you’d like to have a member of our team follow up with you directly please reach out to us by sending a private message directly on Facebook. Please include the location you ordered from, details of your experience, and reference GM122222B. www.facebook.com/redlobster/ Thanks!
Staff ignored customers and provided poor service during the visit.
Server provided poor attention and failed to deliver requested items.
The manager failed to address a complaint about a burnt steak.
The manager displayed rude and unprofessional behavior toward customers.
Appetizers and main courses were served at incorrect times and temperatures.
The restaurant was unclean and the salad contained a fly.
Seafood was overcooked and missing sauce ingredients.