Red Lobster
🍽️ Restaurants · Duluth
total experiences
replied on google
Most reported issues
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Experiences
Excessive wait times for food and service at the Duluth location.
Business reply on Google
Hi Tony, thank you for reaching out. We're sorry for your wait time. We will share your feedback with our management team. If you'd like a member of our guest relations team to reach out to you directly, please send us a private message on Facebook. Please include the location you ordered from, details of your experience, and reference GC062126C. www.facebook.com/redlobster/ Thank you!
Long wait times and cold food served by unprofessional staff.
Business reply on Google
We are disappointed to know that you didn’t receive the seafood experience that you’d expect from our Red Lobster team. Would you send us a private message directly on Facebook? Please include the location you ordered from, details of your experience, and reference GC060526C. www.facebook.com/redlobster/ Thank you!
excessive wait times and poor communication regarding payment processing
Business reply on Google
You just made our day, Sheikh! 😍 We’re happy to know you had a LOBSTERful experience at our restaurant, and we hope to welcome you soon for dinner or #RedLobsterToGo 🦞
Missing food item and poor staff service during payment process
Business reply on Google
We are disappointed to know that you didn’t receive the seafood experience that you’d expect from our Red Lobster team. Would you send us a private message directly on Facebook? Please include the location you ordered from, details of your experience, and reference GC030326C. www.facebook.com/redlobster/ Thank you!
Waitstaff failed to place food order and management refused to assist.
Business reply on Google
Hi Tara, thank you for your review. We're sorry for your wait time, and we'd like to follow up with you personally. Please send our team a private message on Facebook including the location you were visiting, details of your experience, and reference GC021826C. Each comment receives individual attention; www.facebook.com/redlobster/Thank you!
The restaurant serves smaller portions at higher prices than before.
Business reply on Google
Hi. We're sorry you were unsatisfied with your meal at our restaurant, and we'd like to learn how we can make this better. Would you please send us a private message on Facebook? Please include the location you ordered from, details of your experience, and reference GC072125C. www.facebook.com/redlobster/ Thank you!
Poor food quality, incorrect order, and unwashed glassware.
Business reply on Google
Jill - On behalf of our Duluth Red Lobster team we apologize for a less than stellar experience and we'd like your next visit to be a 5 star seafood experience! Please send us a private message on Facebook including the location, details of your experience, and reference GM042825T, so that we may follow up directly. www.facebook.com/redlobster/ Thank you!
Curbside order was cold, bland, and incorrectly prepared.
Business reply on Google
Justin - On behalf of our Duluth Red Lobster team we apologize for a less than stellar experience and we’d like your next visit to be a 5 star seafood experience! If you’d like to follow up with our team, please send us a private message on Facebook. Please include the location, details of your experience, and reference GM4125B www.facebook.com/redlobster/ Thank you!
The food portions were too small for the high price paid.
Business reply on Google
Alexis! A less than stellar seafood experience is NOT what we'd expect from our Duluth Red Lobster and we'd like to follow up with you personally. Please send our team a private message on Facebook including the location visited, details of your experience, and reference GM033125E. www.facebook.com/redlobster/ Thank you!
The seafood entrees were overcooked and the coleslaw was poor quality.
Business reply on Google
Mark - On behalf of our Duluth Red Lobster team we apologize for a less than stellar experience and we'd like your next visit to be a 5 star seafood experience! Please send us a private message on Facebook including the location, details of your experience, and reference GM031925T. www.facebook.com/redlobster/ Thank you!
The fish was undercooked, overcooked, and of poor quality.
Business reply on Google
The rating you provided for our Duluth Red Lobster team is concerning to us, Brenda, and we'd like to follow up directly regarding your unsatisfactory seafood experience. Please send us a private message on Facebook with the location you ordered from, details of your experience, and reference GM021925T. www.facebook.com/redlobster/ Thank you!
missing food items and refusal to provide a monetary refund
Business reply on Google
Axle - We're sorry to hear you had an unpleasant experience at our Duluth Red Lobster restaurant. Please send us a private message on Facebook, so we can personally reach out to you. Please include the location, details of your experience, and reference GM112624T. www.facebook.com/redlobster/ Thanks!
Online ordering issues, staff incompetence, and hazardous entrance conditions.
Business reply on Google
Kelcey - On behalf of our Duluth Red Lobster team we apologize for a less than stellar experience and we'd like your next visit to be a 5 star seafood experience! Please send us a private message on Facebook including the location, details of your experience, and reference GM090324E. www.facebook.com/redlobster/ Thank you!
Waitress was rude and dismissive to customers
Business reply on Google
Kevin - On behalf of our Duluth Red Lobster team we apologize for a less than stellar experience and we’d like your next visit to be a 5 star seafood experience! If you’d like to follow up with our team, please send us a private message on Facebook. Please include the location, details of your experience, and reference GM82924B www.facebook.com/redlobster/ Thank you!
Poor food presentation, missing side order, and unappetizing lobster quality.
Business reply on Google
Dominique - On behalf of our Duluth Red Lobster team we sincerely apologize for providing a less than stellar experience and we’d like to make your next visit a 5 star seafood experience! If you’d like to follow up directly with our team, we invite you to send us a private message on Facebook. Please include the location you ordered from, details of your experience, and reference GM110723K. www.facebook.com/redlobster/ Thank you!
Slow service and failure to apply rewards discount to the bill.
Business reply on Google
Cherie – We're sorry to hear you had an unpleasant experience at our Duluth Red Lobster restaurant! If you’d like to have a member of our team follow up with you please reach out to us by sending a private message directly on Facebook. Please include the location, details of your experience, and reference GM102723K. www.facebook.com/redlobster/ Thanks!
Excessive wait time for food and uncomfortable indoor temperature
Business reply on Google
Chris - On behalf of our Duluth Red Lobster team we apologize for a less than stellar experience and we’d like your next visit to be a 5 star seafood experience! If you’d like to follow up with our team, please send us a private message on Facebook. Please include the location, details of your experience, and reference GM82323B. www.facebook.com/redlobster/ Thank you!
The waitress provided inattentive and dismissive service during the meal.
Poor food quality, missing items, and damaged personal property.
Long wait times, poor food quality, and incorrect billing charges.