Red Lobster
🍽️ Restaurants · Las Vegas
total experiences
replied on google
Most reported issues
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Experiences
staff ignored customer while greeting other patrons upon arrival
Business reply on Google
The rating you provided for our Red Lobster team is concerning to us. If you'd like to provide more details regarding your unsatisfactory seafood experience, we'd appreciate it! Please send us a private message on Facebook, and our team will follow up directly. Please include the location you ordered from, details of your experience, and reference GC080626C. www.facebook.com/redlobster/ Thank you!
Customer was overcharged for side dishes on their bill.
Business reply on Google
Hi, Dustin. We always welcome guest feedback, and your comments will be thoughtfully considered by our team.
Restaurant refuses contactless payment and requires physical card for transaction
Business reply on Google
We are disappointed to know that you didn’t receive the seafood experience that you’d expect from our Red Lobster team. Would you send us a private message directly on Facebook? Please include the location you ordered from, details of your experience, and reference GC070725C. www.facebook.com/redlobster/ Thank you!
Poor food quality and improperly prepared meals at Red Lobster.
Business reply on Google
Hi, Gina. We're sorry you were unsatisfied with your meal at our restaurant, and we'd like to learn how we can make this better. Would you please send us a private message on Facebook? Please include the location you ordered from, details of your experience, and reference GC062925C. www.facebook.com/redlobster/ Thank you!
Menu changes, poor food quality, and slow service.
Business reply on Google
We're sorry to hear about your disappointing experience, Sonja. We always welcome our guests’ feedback, and your comments will be shared with our team for future consideration.
Curbside pickup failed and the food provided was poor quality.
Business reply on Google
The rating you provided for our Las Vegas Red Lobster team is concerning to us, Chris, and we'd like to follow up directly regarding your unsatisfactory seafood experience. Please send us a private message on Facebook with the location you ordered from, details of your experience, and reference GM050625T. www.facebook.com/redlobster/ Thank you!
The food quality was below average for the price paid.
Business reply on Google
Charles - We're sorry to hear you had an unpleasant experience at our Las Vegas Red Lobster restaurant. Please send us a private message on Facebook, so we can personally reach out to you. Please include the location, details of your experience, and reference GM041425T. www.facebook.com/redlobster/ Thanks!
Staff failed to place order and charged for appetizers after long wait.
Business reply on Google
The rating you provided for our Las Vegas Red Lobster team is concerning to us, Leila, and we'd like to follow up directly regarding your unsatisfactory seafood experience. Please send us a private message on Facebook with the location you ordered from, details of your experience, and reference GM022525T. www.facebook.com/redlobster/ Thank you!
Overcharged for meal, long wait time, and poor food quality.
Business reply on Google
mike - We're sorry to hear you had an unpleasant experience at our Las Vegas Red Lobster restaurant. Please send us a private message on Facebook, so we can personally reach out to you. Please include the location, details of your experience, and reference GM021825T. www.facebook.com/redlobster/ Thanks!
Staff accused delivery driver of theft and failed to verify order
Business reply on Google
Hi, Ian King. Thank you for sharing your concerns. We always welcome feedback and have shared your comments with our team. Thank you!
Foreign object found in food served at the restaurant.
Business reply on Google
Birdie! A less than stellar seafood experience is NOT what we'd expect from our Las Vegas Red Lobster and we'd like to follow up with you personally. Please send our team a private message on Facebook including the location visited, details of your experience, and reference GM042324A. www.facebook.com/redlobster/ Thank you!
Server provided poor service and delayed the payment process significantly.
Business reply on Google
Brenda - On behalf of our Las Vegas Red Lobster team we apologize for a less than stellar experience and we'd like your next visit to be a 5 star seafood experience! Please send us a private message on Facebook including the location, details of your experience, and reference GM031924A, so that we may follow up directly. www.facebook.com/redlobster/ Thank you!
Rude server and unsanitary dining area conditions
Business reply on Google
A – We're sorry to hear you had an unpleasant experience at our Las Vegas Red Lobster restaurant! If you’d like to have a member of our team follow up with you please reach out to us by sending a private message directly on Facebook. Please include the location, details of your experience, and reference GM112123K. www.facebook.com/redlobster/ Thanks!
The restaurant overcharged the bill and the manager acted rudely.
Business reply on Google
We’re concerned to learn that you had a disappointing seafood experience while visiting our Las Vegas Red Lobster restaurant, Trang. If you’d like to reach out to our team regarding your visit, please send us a private message on Facebook. Please include the location you ordered from, details of your experience, and reference GM5723B. www.facebook.com/redlobster/ Thank you!
Food was undercooked, cold, and improperly prepared.
Staff ignored customers and served dry biscuits.
Inattentive service and incorrect order fulfillment by the waitstaff.
Staff failed to deliver curbside order resulting in cold food.
Food caused illness and service was poor.
Staff member provided rude service and failed to maintain hygiene standards.