Red Lobster
🍽️ Restaurants · Omaha
total experiences
replied on google
Most reported issues
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Experiences
Poor food quality including undercooked rice and unappealing crab legs.
Business reply on Google
Hi, Tina & Lance. We're troubled to hear this, and we'd like to follow up with you directly. Would you please send our team a private message on Facebook to tell us more about your experience? So we know the feedback is from you, please include the location you ordered from, details of your experience, and reference GC043026C. www.facebook.com/redlobster/ Thank you!
Poor restaurant cleanliness and inconsistent food quality.
Business reply on Google
Dear, CHRISTY. We're truly sorry to hear about your recent experience. Our teams work to make each visit special for you, and we'd like to learn more so that we can prevent similar situations from happening again in the future. Would you please send us a private message on Facebook? Please include the location you ordered from, details of your experience, and reference GC030226C. www.facebook.com/redlobster/ Thank you!
Inattentive server and poor dining experience at Red Lobster.
Business reply on Google
We are disappointed to know that you didn’t receive the seafood experience that you’d expect from our Red Lobster team. Would you send us a private message directly on Facebook? Please include the location you ordered from, details of your experience, and reference GC090125C. www.facebook.com/redlobster/ Thank you!
Incorrect food orders, poor service, and dirty silverware provided.
Business reply on Google
Hi, Renea. We're sorry you were unsatisfied with your meal at our restaurant, and we'd like to learn how we can make this better. Would you please send us a private message on Facebook? Please include the location you ordered from, details of your experience, and reference GC090125C. www.facebook.com/redlobster/ Thank you!
Staff ignored customers and provided a dirty dining table.
Poor service, incorrect order, and billing errors at Red Lobster.
Long wait time for reservation and cold food served
Business reply on Google
Hi Jenn, we’re sorry to learn about your disappointing experience at our restaurant, and our team would like to learn how we can improve. Would you please send us a private message on Facebook? Please include the location you ordered from, details of your experience, and reference GC062925C. www.facebook.com/redlobster/ Thank you!
Customer suffered allergic reaction due to cross-contamination and poor staff response
Business reply on Google
The rating you provided for our Omaha Red Lobster team is concerning to us, Eva, and we'd like to follow up directly regarding your unsatisfactory seafood experience. Please send us a private message on Facebook with the location you ordered from, details of your experience, and reference GM080524T. www.facebook.com/redlobster/ Thank you!
Excessive wait times and poor quality food and drinks.
Business reply on Google
The rating you provided for our Omaha Red Lobster team is concerning to us, kenny, and we'd like to follow up directly regarding your unsatisfactory seafood experience. Please send us a private message on Facebook with the location you ordered from, details of your experience, and reference GM060224T. www.facebook.com/redlobster/ Thank you!
The food was dry and the service was poor.
Business reply on Google
Beau - On behalf of our Omaha Red Lobster team we apologize for a less than stellar experience and we’d like your next visit to be a 5 star seafood experience! If you’d like to follow up with our team, please send us a private message on Facebook. Please include the location, details of your experience, and reference GM101923T. www.facebook.com/redlobster/ Thank you!
Long wait times and poor service from staff and management.
Business reply on Google
CHERYL – We're sorry to hear you had an unpleasant experience at our Omaha Red Lobster restaurant! If you’d like to have a member of our team follow up with you please reach out to us by sending a private message directly on Facebook. Please include the location, details of your experience, and reference GM81723K. www.facebook.com/redlobster/ Thanks!
Incorrect billing and improper handling of returned food items
Business reply on Google
Kim - On behalf of our Omaha Red Lobster team we apologize for a less than stellar experience and we’d like your next visit to be a 5 star seafood experience! If you’d like to follow up with our team, please send us a private message on Facebook. Please include the location, details of your experience, and reference GM71123K. www.facebook.com/redlobster/ Thank you!
Server repeatedly interrupted business discussions at the table.
The portion size of the fish dish was significantly smaller than expected.
staff ignored customers in the lobby for over five minutes
Business reply on Google
We’re concerned to learn that you had a disappointing seafood experience while visiting our Omaha Red Lobster restaurant, Marty. If you’d like to reach out to our team regarding your visit, please send us a private message on Facebook. Please include the location you ordered from, details of your experience, and reference GM101322B. www.facebook.com/redlobster/ Thank you!
server ignored customers for fifteen minutes while serving others
Business reply on Google
Jess - We appreciate your review and we will forward your comments to our Omaha Red Lobster team! If you’d like to have a member of our guest relations team follow up regarding your seafood dining experience please send us a private message on Facebook. Please include the location you ordered from, details of your experience, and reference GM080322A. www.facebook.com/redlobster/ Thank you!
Server provided poor service and made errors on the final bill.
Inattentive server and long wait times for food and drinks
Waitress provided poor service and ignored the table for an hour.
Rude server provided poor service and incorrect order billing