Red Lobster
🍽️ Restaurants · Orem
total experiences
replied on google
Most reported issues
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Experiences
long kitchen delays and dirty silverware found at the table
Business reply on Google
We’re concerned to learn that you had a disappointing seafood experience while visiting Red Lobster, and our team would like to follow up directly. Please send us a private message on Facebook including the location you ordered from, details of your experience, and reference GC083026C. www.facebook.com/redlobster/ Thank you!
Excessive wait times for service and food with reduced menu options.
Business reply on Google
Hi Robert, thank you for your review. We're sorry for your wait time, and we'd like to follow up with you personally. Please send our team a private message on Facebook including the location you were visiting, details of your experience, and reference GC062126C. Each comment receives individual attention; www.facebook.com/redlobster/Thank you!
The seafood served at the restaurant is consistently overcooked.
Business reply on Google
Hi, The. We are disappointed to know that you didn’t receive the seafood experience that you’d expect from our Orem Red Lobster team. Would you send us a private message directly on Facebook? Please include the location you ordered from, details of your experience, and reference GM062922A. www.facebook.com/redlobster/ Thank you!
Long wait times and unprofessional conduct by the restaurant manager.
Business reply on Google
Hi Ryan, thank you for reaching out. We're sorry for your wait time. We will share your feedback with our management team. If you'd like a member of our guest relations team to reach out to you directly, please send us a private message on Facebook. Please include the location you ordered from, details of your experience, and reference GC052226C. www.facebook.com/redlobster/ Thank you!
The restaurant provides poor service and low quality food.
Business reply on Google
Hi Janet, we're sorry to learn about your disappointing experience at our restaurant. We'd like to personally follow up with you to find out how we can improve. Please share more details by sending our team a private message on Facebook, including the location you ordered from, details of your experience, and reference (SM number). www.facebook.com/redlobster/ Thank you!
Multiple items were missing from the takeout order.
Business reply on Google
Thanks for the 5 stars about Red Lobster! We're glad you enjoyed your experience. We can’t wait to see you soon for dinner!
Long wait times for a reserved table
Business reply on Google
We are sorry to hear your experience at our restaurant didn’t live up to your expectations. Would you please reach out to us by sending a private message directly on Facebook? Please include the location you were visiting, details of your experience, and reference GC021526C. www.facebook.com/redlobster/ Thank you!
Long wait time despite having a confirmed reservation
Business reply on Google
We are sorry to hear your experience at our restaurant didn’t live up to your expectations. Would you please reach out to us by sending a private message directly on Facebook? Please include the location you were visiting, details of your experience, and reference GC021526C. www.facebook.com/redlobster/ Thank you!
Staff ignored customer during curbside pickup resulting in a long wait.
Business reply on Google
Hi, Lu. We're sorry to hear you had a bad experience at our restaurant, and we'd like a chance to make it right. Please share more details by sending our team a private message on Facebook, including the location you ordered from, details of your experience, and reference GC011126C. We personally review each message and will follow up with you directly. Thank you! www.facebook.com/redlobster/
Long wait times, incorrect food preparation, and unprofessional staff behavior.
Server was inattentive and displayed a poor attitude toward customers.
The soup bowl served was only half full.
Business reply on Google
Hi, Camille. We're sorry you were unsatisfied with your meal at Red Lobster, and we'd like to learn how we can make this better. Please send our team a private message on Facebook including the location visited, details of your experience, and reference GC090725C. www.facebook.com/redlobster/ Thank you.
excessive wait times for service and check processing
Business reply on Google
We are disappointed to know that you didn’t receive the seafood experience that you’d expect from our Red Lobster team. Would you send us a private message directly on Facebook? Please include the location you ordered from, details of your experience, and reference GC081525C. www.facebook.com/redlobster/ Thank you!
Long wait times and undercooked food served at the restaurant.
Business reply on Google
We are sorry to hear the quality of food you received is not what you’d expect from Red Lobster, and we’d like to make your next visit a 5-star seafood experience. Please send us a private message on Facebook, along with the details of your visit, and reference GC080725C. www.facebook.com/redlobster/ Thank you!
Staff failed to provide requested items and promised birthday dessert.
Business reply on Google
We are disappointed to know that you didn’t receive the seafood experience that you’d expect from our Red Lobster team. Would you send us a private message directly on Facebook? Please include the location you ordered from, details of your experience, and reference GC080625C. www.facebook.com/redlobster/ Thank you!
Slow service and poor table management by the waitstaff
Business reply on Google
Hi Alexis Johnson, we're sorry to learn about your disappointing experience at our Orem restaurant. We'd like to personally follow up with you to find out how we can improve. Please share more details by sending our team a private message on Facebook including the location you ordered from, details of your experience, and reference GM040924A. www.facebook.com/redlobster/ Thank you!
Dirty dishes and spoiled food served at the restaurant.
Declining food quality and portion sizes with increased menu prices.
Foreign hair found in food and served rotten salad ingredients.