Red Lobster
🍽️ Restaurants · Spokane
total experiences
replied on google
Most reported issues
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Experiences
Cold food, incorrect order modifications, and unprofessional management behavior.
Business reply on Google
We’re concerned to learn that you had a disappointing seafood experience while visiting Red Lobster, and our team would like to follow up directly. Please send us a private message on Facebook including the location you ordered from, details of your experience, and reference GC082526C. www.facebook.com/redlobster/ Thank you!
undercooked scallops and stale biscuits caused suspected food poisoning
Business reply on Google
Hi, Heather. We're troubled to hear this, and we'd like to follow up with you directly. Would you please send our team a private message on Facebook to tell us more about your experience? So we know the feedback is from you, please include the location you ordered from, details of your experience, and reference GC081626C. www.facebook.com/redlobster/ Thank you!
The food quality was poor.
Business reply on Google
We are sorry to hear the quality of food you received is not what you’d expect from Red Lobster, and we’d like to make your next visit a 5-star seafood experience. Please send us a private message on Facebook, along with the details of your visit, and reference GC080426C. www.facebook.com/redlobster/ Thank you!
Poor service, food quality issues, and presence of insects in restaurant.
Business reply on Google
The rating you provided for our Red Lobster team is concerning to us, G Cynthia. If you'd like to provide more details regarding your unsatisfactory seafood experience, we'd appreciate it! Please send us a private message on Facebook, and our team will follow up directly. Please include the location you ordered from, details of your experience, and reference GC072526C. www.facebook.com/redlobster/ Thank you!
Poor service, disorganized staff, and incorrect food orders received.
Business reply on Google
Hi John, we're sorry to learn about your disappointing experience at our restaurant. We'd like to personally follow up with you to find out how we can improve. Please share more details by sending our team a private message on Facebook, including the location you ordered from, details of your experience, and reference GC072526C. www.facebook.com/redlobster/ Thank you!
Poor food quality and long wait times for curbside pickup.
Business reply on Google
Hi, Joy. We're sorry you were unsatisfied with your meal at our restaurant, and we'd like to learn how we can make this better. Would you please send us a private message on Facebook? Please include the location you ordered from, details of your experience, and reference GC072526C. www.facebook.com/redlobster/ Thank you!
The food portion size and quality did not justify the price.
Business reply on Google
Hi, Gayle. We value our guests’ opinions – we will share your feedback with our team for future consideration.
Staff failed to provide service to customers seated in the bar.
Business reply on Google
Hi Kym, we're sorry to learn about your disappointing experience at our restaurant. We'd like to personally follow up with you to find out how we can improve. Please share more details by sending our team a private message on Facebook, including the location you ordered from, details of your experience, and reference GC052426C. www.facebook.com/redlobster/ Thank you!
Long wait times for orders and poor staff service.
Business reply on Google
Hi Mercedes, thank you for reaching out. We're sorry for your wait time. We will share your feedback with our management team. If you'd like a member of our guest relations team to reach out to you directly, please send us a private message on Facebook. Please include the location you ordered from, details of your experience, and reference GC051126C. www.facebook.com/redlobster/ Thank you!
long wait times and missing items in takeout order
Business reply on Google
Hi. We're sorry you were unsatisfied with your meal at our restaurant, and we'd like to learn how we can make this better. Would you please send us a private message on Facebook? Please include the location you ordered from, details of your experience, and reference GC041926C. www.facebook.com/redlobster/ Thank you!
Restaurant failed to honor reservations causing significant wait times and frustration.
Business reply on Google
We're concerned to learn that you had a disappointing seafood experience while visiting Red Lobster, Rose, and we'd like to follow up directly. Would you please reach out to us by sending a private message on Facebook? Please include the location you ordered, details of your experience, and reference GC021526C. www.facebook.com/redlobster/ Thank you!
Poor food quality, long wait times, and inattentive service.
Business reply on Google
Hi, Jeanelle. We're sorry you were unsatisfied with your meal at Red Lobster, and we'd like to learn how we can make this better. Please send our team a private message on Facebook including the location visited, details of your experience, and reference GC091325C. www.facebook.com/redlobster/ Thank you.
Poor food quality, incorrect billing, and unprofessional staff behavior.
Business reply on Google
We are sorry to hear the quality of food you received is not what you’d expect from Red Lobster, and we’d like to make your next visit a 5-star seafood experience. Please send us a private message on Facebook, along with the details of your visit, and reference GC091225C. www.facebook.com/redlobster/ Thank you!
Long wait times, cold food, and billing errors occurred during dinner.
Business reply on Google
Hi, Jamie Dearman. Thank you for visiting our Spokane Red Lobster and sharing your feedback. Our team strives to provide the best seafood dining and we'd like the opportunity to give you a 5 star experience next time. Would you please send us a private message on Facebook? Please include the location you ordered from, details of your experience, and reference GM010325E. www.facebook.com/redlobster/ Thank you!
Staff provided incorrect payment information causing significant customer inconvenience.
Business reply on Google
Kivonn! A less than stellar seafood experience is NOT what we'd expect from our Spokane Red Lobster and we'd like to follow up with you personally. Please send our team a private message on Facebook including the location visited, details of your experience, and reference GM031924A. www.facebook.com/redlobster/ Thank you!
The food served was excessively salty and inedible.
Business reply on Google
We’re concerned to learn that you had a disappointing seafood experience while visiting our Spokane Red Lobster restaurant, Scott. If you’d like to reach out to our team regarding your visit, please send us a private message on Facebook. Please include the location you ordered from, details of your experience, and reference GM101322B. www.facebook.com/redlobster/ Thank you!
food arrived spilled due to poor delivery handling and quality checks
Poor food quality and inattentive service from the staff.
Business reply on Google
Hi, Brandie. We are disappointed to know that you didn’t receive the seafood experience that you’d expect from our Spokane Red Lobster team. Would you send us a private message directly on Facebook? Please include the location you ordered from, details of your experience, and reference GM062922A. www.facebook.com/redlobster/ Thank you!
The restaurant refused to seat a party of six together.
The seafood was overcooked and poorly prepared.