Red Lobster
🍽️ Restaurants · Wethersfield
total experiences
replied on google
Most reported issues
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Experiences
staff fails to greet or assist customers waiting for takeout orders
Business reply on Google
We are disappointed to know that you didn’t receive the seafood experience that you’d expect from our Red Lobster team. Would you send us a private message directly on Facebook? Please include the location you ordered from, details of your experience, and reference GC062526C. www.facebook.com/redlobster/ Thank you!
excessive wait times, cold food, and inconsistent menu pricing
Business reply on Google
Hi Jessica, thank you for your review. We're sorry for your wait time, and we'd like to follow up with you personally. Please send our team a private message on Facebook including the location you were visiting, details of your experience, and reference GC061626C. Each comment receives individual attention; www.facebook.com/redlobster/Thank you!
The customer experienced an hour-long wait for their meal.
Business reply on Google
Hi Cristina, thank you for reaching out. We're sorry for your wait time. We will share your feedback with our management team. If you'd like a member of our guest relations team to reach out to you directly, please send us a private message on Facebook. Please include the location you ordered from, details of your experience, and reference GC051726C. www.facebook.com/redlobster/ Thank you!
Excessive wait times and inattentive service during a birthday dinner.
Business reply on Google
Hi Melisa, thank you for reaching out. We're sorry for your wait time. We will share your feedback with our management team. If you'd like a member of our guest relations team to reach out to you directly, please send us a private message on Facebook. Please include the location you ordered from, details of your experience, and reference GC050726C. www.facebook.com/redlobster/ Thank you!
Poor food quality, unprofessional staff, and subsequent illness after dining.
Business reply on Google
We’re concerned to learn that you had a disappointing seafood experience while visiting Red Lobster. Would you please send us a private message on Facebook, and we will follow up directly? Please include the location you ordered from, details of your experience, and reference GC090925C. www.facebook.com/redlobster/ Thank you!
Waiter lacked menu knowledge and served the incorrect food order.
Business reply on Google
Hi Ron, we're sorry to learn about your disappointing experience at our restaurant. We'd like to personally follow up with you to find out how we can improve. Please share more details by sending our team a private message on Facebook, including the location you ordered from, details of your experience, and reference GC041226C. www.facebook.com/redlobster/ Thank you!
Cold food and slow service during lobster fest
Business reply on Google
We’re concerned to learn that you had a disappointing seafood experience while visiting Red Lobster, and our team would like to follow up directly. Please send us a private message on Facebook including the location you ordered from, details of your experience, and reference GC031126C. www.facebook.com/redlobster/ Thank you!
excessive wait times and unresponsive staff service
Business reply on Google
Hi Sarika, we're sorry to learn about your disappointing experience at our restaurant. We'd like to personally follow up with you to find out how we can improve. Please share more details by sending our team a private message on Facebook, including the location you ordered from, details of your experience, and reference GC030126C. www.facebook.com/redlobster/ Thank you!
Staff member behaved rudely and swept near table during dinner.
Business reply on Google
Dear, Kedesia. We're truly sorry to hear about your recent visit. Our teams works to make each experience special and we'd like to personally contact you so we can prevent situations like this from happening again. Would you please send us a private message on Facebook. Please include the location you ordered from, details of your experience, and reference GC021926C. www.facebook.com/redlobster/ Thank you!
The meal portions were small and the service was inattentive.
Business reply on Google
Hi, Addie. We always welcome guest feedback, and your comments will be thoughtfully considered by our team.
The restaurant was unexpectedly closed during posted business hours.
Business reply on Google
We are sorry to hear your experience at our restaurant didn’t live up to your expectations. Would you please reach out to us by sending a private message directly on Facebook? Please include the location you were visiting, details of your experience, and reference GC020726C. www.facebook.com/redlobster/ Thank you!
The meal portion size was insufficient and poor quality for the price.
Business reply on Google
lisa! A less than stellar seafood experience is NOT what we'd expect from Red Lobster and we'd like to follow up with you personally. Please send our team a private message on Facebook including the location visited, details of your experience, and reference GC2326B. www.facebook.com/redlobster/ Thank you!
Waitress provided poor service and failed to provide necessary dining tools.
Business reply on Google
We are disappointed to know that you didn’t receive the seafood experience that you’d expect from our Red Lobster team. Would you send us a private message directly on Facebook? Please include the location you ordered from, details of your experience, and reference GC122825C. www.facebook.com/redlobster/ Thank you!
Food was served on newspaper resulting in paper being consumed
Business reply on Google
We’re concerned to learn that you had a disappointing seafood experience while visiting Red Lobster, and our team would like to follow up directly. Please send us a private message on Facebook including the location you ordered from, details of your experience, and reference GC110925C. www.facebook.com/redlobster/ Thank you!
The restaurant was unclean and the food quality was poor.
Business reply on Google
We’re concerned to learn that you had a disappointing seafood experience while visiting Red Lobster, and our team would like to follow up directly. Please send us a private message on Facebook including the location you ordered from, details of your experience, and reference GC081525C. www.facebook.com/redlobster/ Thank you!
unsanitary dining conditions due to a large fly infestation
Business reply on Google
We’re concerned to learn that you had a disappointing seafood experience while visiting Red Lobster. Would you please send us a private message on Facebook, and we will follow up directly? Please include the location you ordered from, details of your experience, and reference GC081125C. www.facebook.com/redlobster/ Thank you!
Waitress drank from customer beverages before serving them.
Business reply on Google
We’re concerned to learn that you had a disappointing seafood experience while visiting Red Lobster, and our team would like to follow up directly. Please send us a private message on Facebook including the location you ordered from, details of your experience, and reference GC071525C. www.facebook.com/redlobster/ Thank you!
Presence of a cockroach and unprofessional staff behavior at the restaurant.
Business reply on Google
Stephanie – We're sorry to hear you had an unpleasant experience at our Wethersfield Red Lobster restaurant! If you’d like to have a member of our team follow up with you please reach out to us by sending a private message directly on Facebook. Please include the location, details of your experience, and reference GM063023A. www.facebook.com/redlobster/ Thanks!
Waitress neglected customers to talk on her phone for two hours.
Slow service, missing drinks, and incomplete meal orders for large party.