Red Robin Gourmet Burgers and Brews
🍽️ Restaurants · Allentown
total experiences
replied on google
Most reported issues
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Experiences
Delivery order arrived with missing and incorrect items
Business reply on Google
We're very sorry to hear about this, Jess. We want all of our guests to enjoy their experience and service in our restaurant, and we're disappointed after reading your review. Please email us at Guest-support@redrobin.com so that we can speak to you further about your experience.
The burgers were burnt and inedible upon arrival.
Business reply on Google
We're very sorry to hear about this, Justin. We want all of our guests to enjoy their experience and service in our restaurant, and we're disappointed after reading your review. Please email Guest-support@redrobin.com or call us at 877-733-6543 so that we can speak to you further about your experience.
Slow service, cold food, and incorrect charges on the bill.
Business reply on Google
Hi Chris, we appreciate your feedback and are sorry to hear about your experience. We strive for high service standards and quality. Your concerns regarding the food temperature and billing have been noted. Thank you for sharing, and we hope to improve your future visits. Please reach out to us at 877-733-6543 or Guest-support@redrobin.com so we can follow up directly.
Poor service with long wait times and inattentive staff
Excessive wait times and poor food quality with billing errors
Business reply on Google
Nabeel, thank you for taking the time to write this in such detail, and for your loyalty over so many birthdays. We're truly sorry that your daughter's 18th birthday dinner was marked by a 35-minute appetizer wait, a wrong burger, reheated fries, a burnt replacement, and a bill that wasn't properly corrected even after the manager promised it would be. Every one of those issues fell below the standard you deserve — especially on such a meaningful occasion. Please reach out at Guest-support@redrobin.com or call 877-733-6543 so we can connect with you directly.
Poor service, incorrect orders, and cold food served without utensils.
Business reply on Google
We're sorry to hear about your experience, and we genuinely care about resolving any concerns. Please contact us at Guest-support@redrobin.com or 877-733-6543 so we can promptly assist you. We hope to hear from you soon.
Host refused to seat customers due to minor kitchen delay
Business reply on Google
Hi Daniel, we work hard to provide the greatest experience to our guests. We're sorry to hear about the service you received and are taking note of your feedback. Please email Guest-support@redrobin.com or call us at 877-733-6543 so that we can speak to you further about your experience.
The burger was poorly prepared and the fries were overcooked.
Business reply on Google
Hi Mike, we appreciate your feedback and are sorry to hear that you are unsatisfied with the food. Customer satisfaction is a top priority to us, would you be able to contact us at 877-733-6543 or send us an email at Guest-support@redrobin.com at your earliest convenience so we can assist you further?
Poor food quality and inconsistent preparation of lettuce wrap burgers.
Business reply on Google
Thank you for the honest review and for letting us know about your overall experience. We take food quality issues very seriously and will further investigate this. Please contact us directly at 877-733-6543 or send us an email at Guest-support@redrobin.com with more details so we can ensure this doesn't happen again.
Poor food quality and insufficient portion sizes for the price paid.
Business reply on Google
We're really sorry to hear about your experience. Your feedback is important to us, and we understand your frustration with the food and service. We're committed to improving and hope you'll reconsider giving us another chance in the future. Thank you for sharing your thoughts.
Incorrect food orders and poor service from waitstaff.
Business reply on Google
Hi, we work to provide the greatest experience to our guests with high-quality food and service. We're sorry you didn't leave satisfied and are taking note of your feedback. If you'd like to share any further information regarding your experience, please email Guest-support@redrobin.com or call us at 877-733-6543.
The burger lacked the advertised spice and did not match menu photos.
Business reply on Google
Hi Nikesh, we work to provide the greatest experience to our guests with our high-quality food, so we're sorry you weren't leave satisfied. Would you be able to contact us at 877-733-6543 or send us an email at Guest-support@redrobin.com at your earliest convenience so we can discuss this further?
Poor service, incorrect food order, and slippery restroom floors.
Business reply on Google
We're very disappointed to hear about the quality of service you received. Your experience is not at all what we aim to provide, and we will be addressing this with our team members immediately. Please email Guest-support@redrobin.com or call us at 877-733-6543 so that we can speak to you further. We hope to have another chance to impress you.
Staff failed to deliver curbside order despite being notified of arrival.
Business reply on Google
Hi Sarah, we work to provide the greatest experience to our guests. We're sorry to hear about the service you received and are taking note of your feedback. If you'd like to share any further information regarding your experience, please email Guest-support@redrobin.com or call us at 877-733-6543.
Kitchen system failure caused long wait times and poor management communication.
Business reply on Google
We are truly sorry to hear about your experience at our Allentown location, Blake. This is not the level of service we strive to provide, and we sincerely apologize for the lack of communication and complications with your food. We'd like to discuss your experience with you directly to understand more about what went wrong and ask that you please reach out to us at Guest-support@redrobin.com or 877-733-6543. We look forward to hearing from you and hope to make this right.
Long wait times and poor quality of food served
Business reply on Google
Hi Rosemary, we appreciate your feedback and are sorry to hear that you are unsatisfied with the food. Customer satisfaction is a top priority to us, would you be able to contact us at socialLVRG@redrobinpa.com providing your name, phone number, and the town of the location you visited, at your earliest convenience so we can assist you further?
Slow service and poor food quality including cold and burnt items
Business reply on Google
Hi Jacqueline, we work to provide the greatest experience to our guests with high-quality food and service. We're sorry you didn't leave satisfied and are taking note of your feedback. If you'd like to share any further information regarding your experience, please email socialLVRG@redrobinpa.com providing your name, phone number, and the town of the location you visited.
The restaurant has poor cleanliness and unpleasant odors.
Business reply on Google
Thanks for reaching out with your review. We’re sorry to hear that your experience wasn’t to our standards. To address this further, please email socialLVRG@redrobinpa.com providing your name, phone number, and the town of the location you visited. We look forward to hearing from you.
Waitress provided poor service and long wait times for food.
Business reply on Google
We're very sorry to hear about this, Alyssa. We want all of our guests to enjoy their experience and service in our restaurant, and we're disappointed after reading your review. Please email socialLVRG@redrobinpa.com providing your name, phone number, and the town of the location you visited so that we can speak to you further about your experience.
Allergen error and poor service regarding wait times and drink refills
Business reply on Google
Thank you for taking the time to provide feedback about your experience, Tobia. We'd love to connect with you and improve things all around. Please send us an email at socialLVRG@redrobinpa.com providing your name, phone number, and the town of the location you visited.