Red Robin Gourmet Burgers and Brews
🍽️ Restaurants · Billings
total experiences
replied on google
Most reported issues
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Experiences
Customer experienced discriminatory treatment and poor service from management.
Business reply on Google
Hi DJ. While we're glad you really enjoyed the food, we're sorry to hear about the oversight regarding your Red Robin Royalty membership and the delay in taking your drink order. We strive to provide prompt and attentive service to all our guests, and we regret that we fell short during your visit. Please feel free to contact us at Guest-support@redrobin.com or call us at 877-733-6543 with any additional details or concerns. We hope to welcome you back for a better experience soon!
Long wait times, poor staff attitude, and inedible food quality.
Business reply on Google
We are very concerned to hear about your experience, Eileen. We prioritize a clean environment, so please contact us at 877-733-6543 or Guest-support@redrobin.com so we can get this issue addressed immediately. We hope to hear from you soon.
The restaurant is dirty with poor food and unprofessional management behavior.
Business reply on Google
We're very concerned to read this. A dirty environment, poor food quality, and management behavior that makes both guests and staff feel disrespected is something we take extremely seriously. We'd like to address this directly — please reach out at Guest-support@redrobin.com or 877-733-6543.
Long wait times and an attempt to overcharge the customer.
Business reply on Google
We're very sorry to hear about your experience, Jason. A nearly 2-hour wait for food and an overcharge that wasn't handled correctly by our management team is absolutely unacceptable. Please reach out to us at Guest-support@redrobin.com or 877-733-6543 so we can address this with you directly.
Excessive wait times for seating and server assistance.
Business reply on Google
We're very sorry to hear about the wait time, Marc. We hold our team to the highest standards and this is not the experience we aim to provide. Please email Guest-support@redrobin.com or call us at 877-733-6543 so that we can speak to you further and make this right.
Significant service delay and perceived discriminatory treatment by restaurant staff.
The restaurant repeatedly served incorrect orders and provided poor customer service.
Incorrect food orders and failure to follow dietary restrictions
Gift card was not accepted for payment
Business reply on Google
Hi, we work to provide the greatest experience to our guests with high-quality food and service. We're sorry you didn't leave satisfied and are taking note of your feedback. If you'd like to share any further information regarding your experience, please email Guest-support@redrobin.com or call us at 877-733-6543.
The food was cold and missing sides and dressing.
Business reply on Google
Hi, we work to provide the greatest experience to our guests with high-quality food and service. We're sorry you didn't leave satisfied and are taking note of your feedback. If you'd like to share any further information regarding your experience, please email Guest-support@redrobin.com or call us at 877-733-6543.
Long wait for seating and dirty table requiring customer cleanup.
Business reply on Google
Hi Morgan, thanks for rating us. We apologize for any inconvenience and appreciate your patience. If you would like to address your concerns further, please reach out to us directly at Guest-support@redrobin.com or 877-733-6543.
Inattentive staff and unfriendly service during multiple visits.
Business reply on Google
We're sorry to hear about your recent experiences, Matthew. We strive to provide a friendly and welcoming atmosphere, and it sounds like we missed the mark. We'd appreciate the opportunity to learn more about your visits. Please reach out to us at Guest-support@redrobin.com or call us at 877-733-6543. Thank you for your feedback.
Long wait times and poor service from front desk staff.
Business reply on Google
Thank you for taking the time to review your experience, Carrie. We’re disappointed that we let you down and would love to connect with you. At your earliest convenience, please reach out to us at Guest-support@redrobin.com or 877-733-6543. We hope to hear from you soon.
Long wait for cold food and rude staff interaction.
Business reply on Google
Hi Heather, we work to provide the greatest experience to our guests. We're sorry to hear about the service you received and are taking note of your feedback. If you'd like to share any further information regarding your experience, please email Guest-support@redrobin.com or call us at 877-733-6543.
staff ignored customers and failed to provide service
Business reply on Google
Oh no! We're always striving to provide our guests with the best service and are sorry that wasn't your experience. At your earliest convenience, please reach out to us at Guest-support@redrobin.com or 877-733-6543 so we can speak with you further.
Staff displayed rude behavior and enforced mandatory gratuity policies.
Business reply on Google
We appreciate you taking the time to leave your honest feedback, Michelle. We're disappointed that you feel this way and would love to address it further. At your convenience, please contact us at 877-733-6543 or send us an email at Guest-support@redrobin.com. We will work to earn your full support.
dirty table and cold food served after a long wait
The food quality was poor and the order was incorrect.
Inadequate seating provided for party size despite available tables.