Red Robin Gourmet Burgers and Brews
🍽️ Restaurants · Hoffman Estates
total experiences
replied on google
Most reported issues
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Experiences
Staff interrupted customers and handled food orders in an unsanitary manner.
Business reply on Google
We're very sorry to hear about this, Jay. We want all of our guests to enjoy their experience and service in our restaurant, and we're disappointed after reading your review. Please email us at Guest-support@redrobin.com so that we can speak to you further about your experience.
Food quality has declined with smaller portions and missing menu items.
Business reply on Google
We're very sorry to hear about this. We want all of our guests to enjoy their experience and service in our restaurant, and we're disappointed after reading your review. Please email Guest-support@redrobin.com or call us at 877-733-6543 so that we can speak to you further about your experience.
Inattentive service and cold food served after a long wait.
Business reply on Google
We're very sorry to hear about this, Tiffany. We want all of our guests to enjoy their experience and service in our restaurant, and we're disappointed to hear about the service you received from your server and your food arriving cold. Please email Guest-support@redrobin.com or call us at 877-733-6543 so that we can speak to you further about your experience.
The service wait time was excessively long.
Business reply on Google
We're very sorry to hear about this, Mk. We want all of our guests to enjoy their experience, and we're disappointed after reading your review. Please email Guest-support@redrobin.com or call us at 877-733-6543 so that we can speak to you further about your experience.
staff failed to acknowledge or serve customers at their table
Business reply on Google
We're very sorry to hear about your experience, Dsm. We want all of our guests to enjoy their visit, and we're disappointed we fell short for you. Please email Guest-support@redrobin.com or call us at 877-733-6543 so that we can speak to you further about your experience.
server failed to take drink or food order
Business reply on Google
We're very disappointed to hear about the quality of service you received, Stephen. Your experience is not at all what we aim to provide, and we will be addressing this with our team members immediately. Please email Guest-support@redrobin.com or call us at 877-733-6543 so that we can speak to you further. We hope to have another chance to impress you.
The burger was served raw and the side salad was spoiled.
Business reply on Google
Hello Maria, thank you for the honest review and for letting us know about your overall experience. We take food quality issues very seriously and will further investigate this. Please contact us directly at 877-733-6543 or send us an email at Guest-support@redrobin.com with more details so we can ensure this doesn't happen again.
Waitress was inattentive and prioritized socializing over customer service.
Business reply on Google
Oh no! We're always striving to provide our guests with the best service and are sorry that wasn't your experience. At your earliest convenience, please reach out to us at Guest-support@redrobin.com or 877-733-6543 so we can speak with you further.
The server provided false information regarding the quality of the food.
Business reply on Google
Hi, we work to provide the greatest experience to our guests with high-quality food and service. We're sorry you didn't leave satisfied and are taking note of your feedback. If you'd like to share any further information regarding your experience, please email Guest-support@redrobin.com or call us at 877-733-6543.
Food was greasy, overcooked, and served cold by unprofessional management.
Business reply on Google
Hi, we work to provide the greatest experience to our guests with high-quality food and service. We're sorry you didn't leave satisfied and are taking note of your feedback. If you'd like to share any further information regarding your experience, please email Guest-support@redrobin.com or call us at 877-733-6543.
Staff lost personal property and provided poor customer service
Business reply on Google
Thank you for reaching out, Tim. We take claims of this nature extremely seriously. To assist our investigation, please contact us at Guest-Support@redrobin.com or 1 (877) 733-6543 so that we may learn more. Thank you.
customer experienced a stomach ache after eating the burger
Business reply on Google
Juan, we appreciate your feedback and are concerned to hear of your experience. We’d like to connect with you to learn more. Could you please email Guest-support@redrobin.com or call us at 877-733-6543 so we may address this further? Thank you.
Inattentive staff and slow service at the restaurant
Business reply on Google
We apologize for the inconvenience you experienced during your visit, Janet. We regret that we did not meet your expectations in terms of prompt and attentive service. Your feedback is greatly appreciated, and we value your input in our ongoing efforts to enhance our service. If you would like to discuss your concerns further, please do not hesitate to contact us at Guest-support@redrobin.com or 877-733-6543. We are committed to making amends and ensuring your satisfaction.
poor service quality and unprofessional staff behavior
Business reply on Google
We are disappointed by your feedback, Gabz. We would appreciate an opportunity to learn more details about your visit. At your convenience, please reach out to us at 877-733-6543 or send us an email at Guest-support@redrobin.com. We will work to earn your full support.
The chicken sandwich served was not fully cooked.
Business reply on Google
Hello Oscar, thank you for the honest review and for letting us know about your overall experience. We take food quality issues very seriously and will further investigate this. Please contact us directly at 877-733-6543 or send us an email at GuestRelations@RedRobin.com with more details so we can ensure this doesn't happen again. -Thank you, RRGB
Rude staff, unsafe food service practices, and incorrect billing charges.
Business reply on Google
Oh no, Linnette! We're always striving to provide our guests with the best service and are sorry that wasn't your experience. At your earliest convenience, please reach out to us at GuestRelations@RedRobin.com or 877-733-6543 so we can speak with you further. - Thank you, LA
Poor service, unclean dining area, and sub-par food quality.
Business reply on Google
Oh no, Tyler! We're always striving to provide our guests with the best service and are sorry that wasn't your experience. At your earliest convenience, please reach out to us at GuestRelations@RedRobin.com or 877-733-6543 so we can speak with you further. - Thank you, LA
Staff attire was inappropriate and the garlic fries were soggy.
The server provided inattentive service and failed to check on guests.