Red Robin Gourmet Burgers and Brews
🍽️ Restaurants · Milford
total experiences
replied on google
Most reported issues
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Experiences
Sticky tables and slow, incomplete service from the staff.
Business reply on Google
We're sorry to hear about your experience, Dustin. We hold all of our team members to the highest standards and apologize if this was not your experience. Please contact us at 877-733-6543 or Guest-support@redrobin.com so we can address this further.
Long wait times and poor service from the waitstaff
Business reply on Google
We're very sorry to hear about this, Andrew. We want all of our guests to enjoy their experience and service in our restaurant, and we're disappointed after reading your review. Please email Guest-support@redrobin.com or call us at 877-733-6543 so that we can speak to you further about your experience.
The food quality was poor and the burger had a bad odor.
Business reply on Google
We're very sorry to hear about this. We want all of our guests to enjoy their experience and service in our restaurant, and we're disappointed after reading your review. Please email Guest-support@redrobin.com or call us at 877-733-6543 so that we can speak to you further about your experience.
Poor service, long wait times, incorrect food, and dirty restaurant conditions.
Business reply on Google
We're very sorry to hear about this, Jacquie. We want all of our guests to enjoy their experience and service in our restaurant, and we're disappointed after reading your review. The service lapses, incorrect food, missing sides, uncleanliness, and the unprofessional behavior you described — including the eye roll from your server while you were speaking with a manager — are not the standards we hold ourselves to, and we understand completely why you left feeling the way you did. Please email Guest-support@redrobin.com or call us at 877-733-6543 so that we can speak to you further about your experience.
Foreign object found in food and poor service experience
Business reply on Google
Shannon, we're very sorry to hear about your experience. We take concerns about wait time very seriously and want to make this right. Please email Guest-support@redrobin.com or call us at 877-733-6543 so that we can address this further.
Food quality issues including cross-contamination and cold fries.
Business reply on Google
Thank you for bringing this to our attention, Klompen. We're concerned to hear about the food coming out cold during your visit and want to address this. Please reach out to us at Guest-support@redrobin.com or call 877-733-6543 so we can discuss further.
Manager failed to resolve a food request issue professionally
Business reply on Google
We're very sorry to hear about this, Trick. We want all of our guests to enjoy their experience and service in our restaurant, and we're disappointed after reading your review. Please email Guest-support@redrobin.com or call us at 877-733-6543 so that we can speak to you further about your experience.
waiter failed to provide service after fifteen minutes
Restaurant refused to honor a previously issued credit after the meal.
Customer served raw chicken and received no follow-up from corporate management.
Business reply on Google
Hi Scott, we work to provide the greatest experience to our guests with high-quality food and service. We're sorry you didn't leave satisfied and are taking note of your feedback. If you'd like to share any further information regarding your experience, please email Guest-support@redrobin.com or call us at 877-733-6543.
Server lied about equipment status and staff were unhelpful regarding complaints.
Business reply on Google
We’re truly sorry to hear about your experience, Zach. That’s not the level of service we strive for. Your feedback is important, and we’ll address this with our team to ensure it doesn’t happen again. We appreciate you taking the time to share your thoughts.
Excessive wait time for food and lack of staff support.
Business reply on Google
Thank you for sharing your experience, Alex. We’re sorry to hear about the wait and service issues you faced. We’re committed to improving our guest experience and will address this with the team. Your feedback is invaluable, and we hope to have the chance to serve you better in the future.
unexpected charges and poor food quality
Business reply on Google
Thank you for the honest review and for letting us know about your overall experience. We take food quality issues very seriously and will further investigate this. Please contact us directly at 877-733-6543 or send us an email at Guest-support@redrobin.com with more details so we can ensure this doesn't happen again.
servers ignored the table for twenty minutes
Business reply on Google
We're very sorry to hear about this. We want all of our guests to enjoy their experience and service in our restaurant, and we're disappointed after reading your review. Please email Guest-support@redrobin.com or call us at 877-733-6543 so that we can speak to you further about your experience.
Poor food quality, slow service, and incorrect billing charges.
Business reply on Google
Hi Trent, we work to provide the greatest experience to our guests with high-quality food and service. We're sorry you didn't leave satisfied and are taking note of your feedback. If you'd like to share any further information regarding your experience, please email Guest-support@redrobin.com or call us at 877-733-6543.
The restaurant served overcooked and reheated fries instead of fresh ones.
Business reply on Google
Hi Raymond, we work to provide the greatest experience to our guests with our high-quality food, so we're sorry you weren't a fan of your fries. Would you be able to contact us at 877-733-6543 or send us an email at Guest-support@redrobin.com at your earliest convenience so we can discuss this further?
Servers ignored customers while socializing, causing a long wait.
Business reply on Google
Thanks for sharing your concerns, Josh. We're truly sorry for any disappointment caused during your visit. Please get in touch with us at Guest-support@redrobin.com or 877-733-6543 so we can learn more and work towards making things better.
Poor service, long wait times, and unprofessional staff behavior.
Poor food quality and unprofessional behavior from the restaurant manager.