Red Robin Gourmet Burgers and Brews
🍽️ Restaurants · Omaha
total experiences
replied on google
Most reported issues
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Experiences
The business doors were locked during normal operating hours.
Business reply on Google
We're very sorry to hear about this, Kathryn. We want all of our guests to enjoy their experience and service in our restaurant, and we're disappointed after reading your review. Please email Guest-support@redrobin.com or call us at 877-733-6543 so that we can speak to you further about your experience.
Incorrect food, long wait times, and unprofessional management behavior.
Business reply on Google
We're very sorry to hear about this, Joel. We want all of our guests to enjoy their experience and service in our restaurant, and we're disappointed after reading your review. Please email Guest-support@redrobin.com or call us at 877-733-6543 so that we can speak to you further about your experience.
The restaurant provided an incorrect order through a delivery service.
Business reply on Google
We're sorry to hear about your experience, Mark. This is not the standard we hold ourselves to, and we'd like the chance to address it. Please reach out to us at Guest-support@redrobin.com or call 877-733-6543 so we can speak with you further.
Understaffing caused long wait times and lack of service.
Business reply on Google
We're very sorry to hear about this, James. We want all of our guests to enjoy their experience, and we're disappointed after reading your review. Please email Guest-support@redrobin.com or call us at 877-733-6543 so that we can speak to you further about your experience.
Poor customer service and incorrect food order received via delivery.
Business reply on Google
Tracey, we're sorry to hear about the food temperature. We hold all of our team members to high standards and we'd like to speak with you further. Please email Guest-support@redrobin.com or call us at 877-733-6543.
Staff used inappropriate language and handled food in an unsanitary manner.
Business reply on Google
We’re truly sorry to hear about your experience, Mat. Your feedback is important to us, and we’ll address the service and environment issues you mentioned. We strive to create a welcoming atmosphere, and we appreciate you bringing this to our attention. If you'd like to further discuss your feedback, please contact us at 877-733-6543 or send us an email at Guest-support@redrobin.com.
customer experienced food poisoning and received cold food
Business reply on Google
We don’t like hearing that. We’re very concerned about your review and would love to discuss this in more detail with you. Please email Guest-support@redrobin.com or call us at 877-733-6543 so that we can address this further.
poor service and unmaintained restrooms at this location
Business reply on Google
We’re truly sorry to hear about your recent experience. It’s disappointing to know we fell short of your expectations. Your feedback is invaluable, and we’ll address these issues with our team to ensure better service in the future. Thank you for bringing this to our attention.
Staff member displayed rude behavior when providing requested silverware.
Business reply on Google
We appreciate you taking the time to leave your honest feedback. Customer service is a top priority to us, would you be able to contact us at 877-733-6543 or send us an email at Guest-support@redrobin.com at your earliest convenience so we can assist you further?
Long wait times and poor service regarding seating and food quality.
Business reply on Google
We are deeply sorry to hear about your experience, and we truly apologize for the frustrations you encountered during your visit. We understand how important it is to be seated in a timely manner and to receive the service and food quality you expect. The wait you experienced, along with the issues with the fries, is absolutely unacceptable, and we can assure you this isn’t the standard we strive to maintain. Please feel free to reach out to us directly at guest-support@redrobin.com or call us at 877-733-6543. We would like to understand more about your visit and ensure we address this properly. Thank you for sharing your feedback with us.
Waitress provided poor service and incorrect food orders.
Business reply on Google
Thank you for your feedback, and we’re really sorry to hear about your experience, Shawn. It sounds like we missed the mark with both service and your order, and we sincerely apologize. This is not the experience we want for our guests. Please reach out to us at Guest-support@redrobin.com or 877-733-6543 so we can make this right. We’d love to have you back and provide the 5-star experience you deserve!
Poor seating management and incorrect food order preparation.
Business reply on Google
Thank you for taking the time to share your experience, Jodi. We’re genuinely concerned to hear about the issues you faced with seating, service, and the quality of your meal. It’s frustrating to feel overlooked, especially when you’ve been waiting and communicating your needs. We take these kinds of concerns seriously, and we’ll be reviewing the details you provided with our team to address the delays and ensure better service moving forward. We value your feedback and truly regret that your visit didn’t reflect the quality you’ve come to expect. If you’d like to discuss this further, please feel free to reach out to us directly at Guest-support@redrobin.com or 877-733-6543. We appreciate your input and hope you’ll reconsider giving us another chance in the future.
server was unprofessional and ignored the table for fifteen minutes
Business reply on Google
We’re truly sorry to hear about your experience at our Omaha location, Dillon. We aim to provide professional and attentive service to all our guests, and it’s clear we fell short during your visit. We take your feedback seriously and if you’d like to share more details or discuss your experience further, please reach out to us at Guest-support@redrobin.com or call 877-733-6543. We hope to have the chance to offer you a better experience in the future.
The restaurant had a sewage odor and filthy dining area.
Business reply on Google
We are deeply sorry to hear about your recent experience, Suzan. This is not reflective of the standards we strive to uphold. The cleanliness and atmosphere you described are unacceptable, and we regret that it affected your visit so negatively. Your feedback is invaluable, and we will take it seriously to ensure this doesn't happen again. We appreciate your loyalty and are glad to hear you have had positive experiences at our Shadow Lake location. We hope you’ll give us another chance to provide you with the quality dining experience you deserve. If you have additional thoughts or wish to discuss your experience further, please reach out to us at Guest-support@redrobin.com or 877-733-6543. Thank you for bringing this to our attention. We hope you’ll consider visiting us again.
Takeout order contained cold, poor quality, and missing food items.
Business reply on Google
We're really bummed to hear about your recent takeout experience. It's clear we missed the mark and we'd like to make it right. Please reach out to us at Guest-support@redrobin.com or call us at 877-733-6543 so we can address this issue. We hope to have the chance to serve you better in the future.
Long wait time and poor quality food served
Business reply on Google
We appreciate your feedback and are sorry to hear that you weren't a fan of your food. Please reach out to us at 877-733-6543 or send us an email at Guest-support@redrobin.com, and we'd be happy to work towards turning things around for you. We hope to hear from you soon!
Incomplete order and significant delays caused food to be served cold.
Poor staff behavior and low quality food preparation.
Business reply on Google
We appreciate you taking the time to leave your honest feedback, Valerie. We're disappointed that you feel this way and would love to address it further. At your convenience, please contact us at 877-733-6543 or send us an email at GuestRelations@RedRobin.com. We will work to earn your full support. -Thank you, LA
Poor service, unclean menus, and improperly prepared garlic fries.
The restaurant was dirty and food service was slow and cold.