Red Robin Gourmet Burgers and Brews
🍽️ Restaurants · Portland
total experiences
replied on google
Most reported issues
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Experiences
insects found in food and poor management of the situation
Business reply on Google
We are very concerned to hear about your experience, kt. We prioritize a clean environment, so please contact us at 877-733-6543 or Guest-support@redrobin.com so we can get this issue addressed immediately. We hope to hear from you soon.
servers ignored customers upon arrival despite an empty dining room
Business reply on Google
We're very sorry to hear about this, Edwin. We want all of our guests to enjoy their experience and service in our restaurant, and we're disappointed after reading your review. Being overlooked by multiple team members when you entered is not the welcome anyone deserves, and we completely understand why that lost your confidence in us. Please email Guest-support@redrobin.com or call us at 877-733-6543 so that we can speak to you further about your experience.
Excessive wait times for food and drinks with poor staff responsiveness.
Business reply on Google
We're sorry to hear about your experience, Daniel. We're concerned to hear about the wait time during your visit. That's not the experience we aim to provide, and we want to make this right. Please reach out to us at Guest-support@redrobin.com or call 877-733-6543 so we can address this further.
missing items and unresponsive management during the dining experience
Business reply on Google
We're very sorry to hear about this. We want all of our guests to enjoy their experience, and we're disappointed after reading your review. Please email Guest-support@redrobin.com or call us at 877-733-6543 so we can speak with you further about your experience.
Long wait times for seating and service with uncleaned tables.
Business reply on Google
We're very disappointed to hear about your experience, Kari. This is not at all what we aim to provide. Please email Guest-support@redrobin.com or call us at 877-733-6543 so that we can speak to you further. We hope to have another chance to impress you.
excessive wait time and poor service from staff
Long wait times and poor service at Washington Square location.
Staff failed to provide requested food, drinks, and birthday service.
Business reply on Google
We're truly sorry to hear about your experience, we strive to provide excellent service, especially on special occasions. Your feedback is invaluable, and we'll address these issues with our team to ensure future visits are much better. Thank you for sharing your thoughts with us. If there's anything else you'd like to speak further about, please contact us at 877-733-6543 or send us an email at Guest-support@redrobin.com.
The food served was burnt, slimy, and prepared sloppily.
Business reply on Google
Thank you for the honest review and for letting us know about your overall experience. We take food quality issues very seriously and will further investigate this. Please contact us directly at 877-733-6543 or send us an email at Guest-support@redrobin.com with more details so we can ensure this doesn't happen again.
The food served was poor quality and prepared incorrectly.
Business reply on Google
Thank you for the honest review and for letting us know about your overall experience. We take food quality issues very seriously and will further investigate this. Please contact us directly at 877-733-6543 or send us an email at Guest-support@redrobin.com with more details so we can ensure this doesn't happen again.
Waitress failed to provide requested birthday recognition for a child.
Business reply on Google
We’re truly sorry to hear about your experience, Lily. Celebrating special moments is important to us, and we regret that we fell short. Your feedback helps us improve, and we hope to make it up to you and your daughter in the future. Thank you for sharing.
staff hygiene issues and poor service standards at the restaurant
Business reply on Google
Thank you for sharing your experience, Sara. We’re sorry to hear about the issues you faced during your visit. Your feedback is invaluable, and we’re addressing these concerns with our team to ensure a better experience for our guests in the future. We appreciate your input.
Staff made inappropriate comments and provided inattentive service.
Business reply on Google
We're very disappointed to hear about the quality of service you received, Jorge. Your experience is not at all what we aim to provide, and we will be addressing this with our team members immediately. Please email Guest-support@redrobin.com or call us at 877-733-6543 so that we can speak to you further. We hope to have another chance to impress you.
Waiter forgot order and food quality was poor.
Business reply on Google
Hi, we work to provide the greatest experience to our guests with high-quality food and service. We're sorry you didn't leave satisfied and are taking note of your feedback. If you'd like to share any further information regarding your experience, please email Guest-support@redrobin.com or call us at 877-733-6543.
Slow service and inattentive bartender regarding beverages and food delivery
Business reply on Google
We're very sorry to hear about this, Dan. We want all of our guests to enjoy their experience and service in our restaurant, and we're disappointed after reading your review. Please email Guest-support@redrobin.com or call us at 877-733-6543 so that we can speak to you further about your experience.
Inattentive service and unfriendly staff behavior at the restaurant
Business reply on Google
We're really sorry to hear about your recent experience at our location. It's important to us that our guests feel welcomed and well-served, and it sounds like we missed the mark this time. We appreciate your feedback and will use it to improve. Please feel free to reach out to us at Guest-support@redrobin.com or 877-733-6543 to discuss your experience further. We hope to have the opportunity to serve you better in the future.
The restaurant served poor quality lettuce in multiple salad orders.
Business reply on Google
Hello Stacey, thank you for the honest review and for letting us know about your overall experience. We take food quality issues very seriously and will further investigate this. Please contact us directly at 877-733-6543 or send us an email at Guest-support@redrobin.com with more details so we can ensure this doesn't happen again.
Slow service and poor food quality with inattentive staff.
Business reply on Google
Hi Steve, we work to provide the greatest experience to our customers with high-quality food and service. We're sorry you didn't leave satisfied and are taking note of your feedback. If you'd like to share any further information regarding your experience, please email GuestRelations@RedRobin.com or call us at 877-733-6543.
Cold food delivered and unhelpful manager refused to resolve the issue.
Business reply on Google
Jeff, we're sorry to hear you feel negatively about your Red Robin experience. We'd love a chance to speak with you privately to address your feedback. At your earliest convenience, please reach out to us at GuestRelations@RedRobin.com or 877-733-6543. We hope to hear from you soon! -Thank you, RRGB
The restaurant served cold fries multiple times.